Customer Service Entry-Level
Resume:
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Chakida L. Walters
Redford, MI *8239
***************@*****.***
OBJECTIVE
To obtain an entry-level position as a Data Clerk. Working in a customer service environment. Gather information and closing accounts while meeting all goals and deadlines.
SKILLS AND ABILITIES
I currently have 10 years of experience in management and clerical experience. Managing 90 or more associates, as well as, set up and manage functions and special events. COMPUTER QUALIFICATIONS: Microsoft Words, Excel, PowerPoint, Outlook, Pear, Aloha, KDS, Access, Kronos, Micros, Pos, Uad, Artiva … EMPLOYMENT HISTORY
Collector/ Insurance specialist April 2015 - current Credit Acceptance Corporation
● Receive and make outbound calls, contacting consumers in efforts to bring past due accounts current, as well as, keep accounts current.
● Maintain a 3 rating
● Meet all department goals ( NPS and call handle time)
● Update all consumer information, support other departments by gathering proper information and transferring calls.
● Running payoff
● Having total loss payment applied to loan
● Assist customers and insurance company with paying off loans Client Care Specialist September-2014 –May 2015
Quicken Loans
● Direct contact between clients and banker assisting to close loans
● Working a daily pipeline for 149 clients
● Requesting and collecting all documents to close loans in 30days
● Complying with all department policies and requirements. Shift Supervisor/Bartender,April 2010 – current
TGIFridays in Southfield, MI
The shift supervisor supports all Mangers in running an efficient, professional, safe and profitable food operation.
• Ensure team is aware of plate presentation
• Ensure team members are suggestively selling, as well as, up-selling all items.
• Assist in providing developmental coaching and recognition to increase team performance.
• Help provide education to staff on new menus.
• Ensure team is trained and follows safe work practices. Restaurant Manager, April 2012-2014
Applebee’s (TSFR) in Westland, Dearborn and Harper woods MI
Ensure all kitchen staff prepares and presents food that follow recipes
All opening and closing duties
Cash handling (safe and deposits)
Prep list
Sales and labor deterministic
Food and liquor orders
Training and developing staff
Line and production check daily
Food and liquor inventory
Plan and execute all events
FOH Manager, September 2002 – April 2011
Heritage of Southfield in Southfield, MI
Managed a medium-sized (220-seat capacity) fine dining restaurant. Serving breakfast, lunch and dinner, 7 days a week. Oversaw both dining room facilities, as well as, a convenience store and supervised a staff of sixty or more people.
• Worked with Human Resources office to coordinate all hiring, recruiting, termination, and employee relations resolution.
• Assisted with ordering food, beverage, dry and paper goods based on budgets and needs of the department.
• Assisted with timely payment of invoices according to vendor's contract.
• Met highest standards of workplace, sanitation, equipment care and safety as set by the health department.
• Utilize daily sales reports, weekly food cost and payroll reports to ensure monthly profit loss goals are met.
• Support and execute all special events.
EDUCATION
Southfield Lathrup – High school
CERTIFICATES / LICENSES
Serve-Safe - 2013 Livonia, MI
Serve-Safe Alcohol -2013
NOTES / OTHER INFORMATION
REFERECNCE AVAILABLE UPON REQUEST
Contact this candidate