Patient Care Medical Receptionist
Resume:
Verlinda Miner
Lewisburg, TN *****
*************@*****.***
Authorized to work in the US for any employer
Work Experience
Care Partner/Medical Receptionist
Adult Emergency Department C Pod Vanderbilt University Medical Center - Nashville, TN June 2020 to Present
Assist with patient care efficiently and safely. Communicate with patients, family, and caregivers to ensure patient needs are being met. Support the unit by making sure supplies are stocked and ready for use. Attend education and training to deliver quality care. Support delivery of patient care by providing clerical and receptionist services to patients, families, visitors, staff, physicians, and ancillary services. Track patient flow through the C pod of both admitted and ED patients. Support patients by answering phones, call lights, and visitors' questions. Facilitate efficient workflow, support appropriate use of technology, and foster effective communication in order to support institutional mission and credo behavior. Make staff assignments in Responder 5. Order patient nutrition via CaterTrax. Assist with acquiring necessary materials and services from supply, pharmacy, and ancillary services.
Medical Receptionist
Transplant and Surgical Care Unit, Vanderbilt University Medical Center - Nashville, TN May 2018 to June 2020
Support delivery of patient care by providing clerical and receptionist services to patients, families, visitors, staff, physicians, and ancillary services. Support patients by answering phones, call lights, and visitors' questions. Facilitate efficient workflow, support appropriate use of technology, and foster effective communication in order to support institutional mission and credo behavior. Make assignments in Responder 5. Order patient nutrition via CaterTrax. Assist with acquiring necessary materials and services from supply, pharmacy, and ancillary services. Customer Service Associate (Part-time)
Lowe’s - Franklin, TN
February 2018 to July 2018
Provide excellent customer service through the summer season as a front end cashier. Greet customers, direct them to products and services, ring up selected items, sell warranties and provide credit applications, stock coolers and shelves with refreshment items, assist the lead cashier with other tasks as requested.
Medical Receptionist
7 North - VUMC - Nashville, TN
September 2017 to May 2018
Support delivery of patient care by providing clerical and receptionist services to patients, families, visitors, staff, physicians, departments that support patient care by answering phones, call lights, and assisting our visitors. Facilitate efficient workflow, support appropriate use of technology, and foster effective communication in order to support institutional mission and credo behavior. Make assignments in Responder 5 and on the Patient Tracking Whiteboard. Facilitate the use of nutrition available on the unit to patients. Assist with acquiring necessary materials and services from supply, pharmacy, and ancillary services.
Data Coordinator II
Center For Patient and Professional Advocacy, VUMC - Nashville, TN December 2016 to September 2017
Support the Center for Patient and Professional Advocacy by coding patient complaints to be utilized in data statistics and presentations. Read and analyze text in patient complaints and enter appropriate code and physician attribution for each complaint. Utilize computer technology and applications to store data and keep time sheet for charging processes.
Medical Receptionist
8 North VUMC - Nashville, TN
June 2015 to December 2016
Support delivery of patient care by providing clerical and receptionist services to patients, families, visitors, staff, physicians, departments that support patient care, and all other customers of a the unit by answering phones, call lights, and assisting those in my area. Facilitate efficient workflow, support appropriate use of technology, and foster effective communication in order to support institutional mission and credo behavior. Make assignments in Responder 5 and on the Patient Tracking Whiteboard. Facilitate the use of nutrition available on the unit to patients. Assisted with acquiring necessary materials and services from supply, pharmacy, and ancillary services. Patient Access Specialist I - VMG Performance Team Urology Clinic - Vanderbilt Medical Group - Nashville, TN November 2014 to June 2015
Answer incoming calls and direct messages to appropriate clinic personnel using Starpanel. Schedule appointments for patients to see clinic providers and radiology using Epic. Fax appropriate orders. Check medical record for patient's allergies, alert status, family communications, and other documents as required. Mail new patient packets and appointment communications as needed. Make outgoing calls to facilitate the same or to reschedule appointments as requested. Medical Receptionist
Adult Emergency Department - VUMC - Nashville, TN
December 2008 to November 2014
Answer and direct calls, scan charts for admitted patients, request medical records from outside facilities, check lab specimens against requisitions, order beds, page physicians, respiratory therapy, and radiology. Assist EMS with direct admits to the floor, announce arrivals, deliver medications from the pharmacy, and take detailed messages for staff. Also Care Partner trained to assist with vitals, traumas, urinary catheters, daily living activities, phlebotomy, and transport. Tumor Registrar
Cancer Center, Baptist Hospital - now St. Thomas Midtown - Nashville, TN November 2007 to June 2008
Review and abstract information from medical records, coded, and entered data into registry database for transmission to the state registry. Organize and invite speakers to Tumor Conference. Prepare presentation hand-outs. Attend continuing education events. Participated in awareness and outreach programs in the community.
Receptionist
Radiation Oncology, Baptist Hospital, Randstad Temporary Services - Nashville, TN February 2007 to November 2007
Greet patients, staff, visitors, answer phone calls, took copayments for visits, and scheduled visits for Radiation Oncology. Also, print next day's schedule and prepare patients' charts. Transcribe reports as needed.
Office Assistant
Child and Adolescent Health Research Unit - VUMC - Nashville, TN October 2006 to February 2007
Assist with grant and journal submissions. Schedule appointments and organized unit meetings. Update web pages and prepare Word documents, Excel spreadsheets and PowerPoint presentations. Order break-room and office supplies. Organize files, answer phones, and fax forms as required. Also, submit travel reimbursements. Prepare outgoing bulk mail for Vanderbilt Medical Group Billing and Collections Department.
Work Study Student/Office Assistant
Wallace State Community College, Nursing Department - Hanceville, AL September 2005 to August 2006
Perform basic office duties including typing tests, word processing, filing, bulk mailing, copying and shredding and assisting students and staff as needed. Contractor
Cancer Registry of Alabama Cullman County Health Department - Cullman, AL May 2006 to May 2006
Consolidate cancer registry records of cancer patients throughout Alabama and correct errors in the database for a temporary project.
Work Study Clerical Work
University of Alabama in Huntsville - Huntsville, AL September 1998 to February 1999
Perform basic office duties including typing, word processing, filing, bulk mailings, copying, setting-up luncheons, inventory, and transcription, and assist students and professors as needed. Education
Program in Pharmacy Technician
The University of Tennessee-Chattanooga - Remote
April 2022 to Present
CERTIFICATE in Medical Coding
Wallace State Community College Hanceville - Hanceville, AL 2006
CERTIFICATE in Medical Transcription
Wallace State Community College - Hanceville, AL
2006
ASSOCIATE OF SCIENCE in GENERAL STUDIES
Northern Virginia Community College - Woodbridge, VA 1995
High school diploma
Osbourn Park High School - Manassas, VA
September 1988 to June 1989
Skills
• Epic
• Cashiering
• Customer Service
• Team Member
• Fast Food
• Medical Receptionist
• EMR Systems
• Patient Care
• Time Management
• Caregiving
• Senior Care
• Medical Office Experience
• Medical Scheduling
• Medical Records
• ICD-9
• Clerical experience
• Health information management
• Multi-line phone systems (10+ years)
• Phone etiquette
• Data collection
• Multi-line phone systems
• Inventory control
• Transcription
• Medical terminology
• Computer skills
• Math
• English
• Communication skills
• Filing
• EHR systems
Certifications and Licenses
BLS Certification
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