Customer Service Call Center

TERRANCE OLIVER

San Antonio, TX *****

832-***-**** - ***************@*****.***

PROFESSIONAL SUMMARY

To secure a position providing me opportunity to make contributions through continued development of skills and goals within the company. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

SKILLS

Safe driver

Packing

Loading

Product quality control going in & out

of warehouse

Staging product in an organized

manner

Pulling & filling orders from inventory

Ensuring order accuracy

Driver

General labor

Transport dolly

Warehouse Safety

Labeling Accuracy

Shipping and receiving

Product packing

Product Packaging

Attention to Detail

Team Collaboration

Materials Handling

Work Well Under Pressure

Clear Communication

Data Entry

Quality Assurance

Healthcare Industry

Customer Service

Problem-solving abilities

Active Listening

Critical Thinking

Call center experience

Microsoft Excel

Call Center Operations

Microsoft Outlook

WORK HISTORY

01/2023 to 01/2023 Warehouse Packaging Associate

Toy Factory, LLC

Shipping, Receiving, Filling of orders accurately, Organizing and Retrieving stock, Kept product stage areas clean and in order throughout the warehouse at all times Learned and followed warehouse safety protocols to prevent injuries and accidents.

Labeled, recorded, and inspected packaging to prepare for shipment or storage. Demonstrated adaptability by quickly learning new equipment operations or adapting to updated procedures as needed.

02/2021 to 12/2022 Customer Service Representative Carenet – San Antonio, TX

Handled customer inquiries and suggestions courteously and professionally. Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Answered constant flow of customer calls with minimal wait times. Updated account information to maintain customer records. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

01/2018 to 01/2020 Plant Associate & Driver

Tesla – San Antonio, TX

Operated fork lift, Moving product throughout plant when instructed, Drove Assembled cars off the assembly line safely

Worked varied hours to meet seasonal and business needs. 01/2016 to 01/2017 Warehouse Package Associate

Blue Apron

Packaging and Seal Shipping

Established a reputation for dependability among colleagues by consistently arriving punctually for shifts.

Handled package discrepancies with professionalism, resolving issues promptly to minimize delays.

Prepared shipments for distribution by accurately weighing packages, calculating postage costs, affixing labels, and completing documentation as required. 01/2012 to 01/2015 Senior Coordinator

Service Enterprise Systems

Maintained work area safety for Ten maintenance technicians to ensure prompt sales floor order completion to meet deadlines

Built strong relationships with stakeholders through effective communication, leading to increased trust and collaboration.

Enhanced team productivity by conducting regular performance reviews and providing constructive feedback.

03/2010 to 01/2012 Benefits Verification Specialist CVS Healthcare – San Antonio, TX

Streamlined workflow for benefit verification team by implementing a comprehensive data tracking system.

Ensured timely reimbursements by proactively identifying potential issues that could delay claim processing and addressing them before submission. Established positive relationships with insurance carriers, streamlining communication channels when clarifying policy details or negotiating terms on behalf of clients.

Utilized advanced research skills to investigate specific policy provisions and resolve any ambiguities or conflicts.

EDUCATION

05/1985 High School Diploma/Equivalent

Berkeley Adult Day School - Berkeley, CA

CERTIFICATIONS

Valid Driver's License

UPDATED

07/03/23

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