Customer Service Sales Associate
Resume:
Shareena Robinson
Fort Lauderdale, FL *****
******************@*****.***
Authorized to work in the US for any employer
Work Experience
Sales Associate
Paradies Lagardère-Fort Lauderdale, FL
June 2024 to Present
Maintained a clean and organized work environment to enhance the shopping experience for customers
• Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
• Utilized CRM software to track customer preferences, purchase history, and follow-up on potential leads
• Contributed to the achievement of store goals by actively upselling products and suggesting complementary items
• Effectively communicated promotions, discounts, and special offers to customers at the point of sale Cashier
7 Eleven-Fort Lauderdale, FL
October 2021 to Present
Provides customer service as well as cashiering duties. Front Line Cashier
Sam's Club-Fort Lauderdale, FL
2020 to July 2020
Assist customers with purchased items
Balance cash out drawer
Restock return items
Toll Collector
Faneuil Corporation, Inc-Fort Lauderdale, FL
2018 to 2019
Provide customer service relations and travel information to motorists. Follow Turnpike Authority policies and procedures. Enter and retrieve entry ticket information. Prepare clean and concise reports of daily work activity. Greet customers entering booth; ensuring extraordinary customer satisfaction.
* Positively contribute to a diverse, inclusive and fair work environment, free from discrimination, bullying and harassment.
* Maintain accurate deposit and transition funds. Provide high level courteous customer service. Private Sector, Caregiver
CareOne-Fort Lauderdale, FL
January 2013 to August 2017
Care for individuals or families during periods of incapacitation, family disruption, or convalescence, providing companionship, personal care of help in adjusting to new lifestyles.
* Provide physical support to assist patients to perform daily living activities such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising.
* Review patients' dietary restrictions, food allergies, and preferences to ensure patient receives appropriate diet.
* Communicate with patients to ascertain feelings or need for assistance or social and emotional support. Medical Billing and Coding Specialist (Extern)
UrgentMed-Fort Lauderdale, FL
2014 to 2014
2014
Answer mail or telephone inquiries regarding rates, routing, or procedures. Prepare and itemize statements, bills, or invoices and record amounts due for items purchased or services rendered.
* Posted medical insurance billings. Answered telephones, taking messages, and directing patrons to specific departments.
* Researched denied claims.
* Verified and documented insurance information.
* Entered patient demographic characteristic(s).
Health Insurance Plan Administrators, Validator-Hollywood, FL 2000 to 2010
Hollywood, Florida 2000-2010
Planned, developed, maintained and operated a variety of health record indexes and storage and retrieval systems to collect, classify, store and analyze information.
* Identified, compiled, abstracted and coded patient data, using standard classification systems.
* Resolved and clarified codes and diagnoses with conflicting, missing and unclear information by consulting with doctors and others to gain additional information and by participating in the coding team's regular meetings.
* Compared data with source documents, or re-entered data in verification format to detect errors.
* Located and corrected data entry errors, or reported them to supervisors. Education
Some College in Medical Office Management
Concorde Career Institute - Miami, FL
August 1988 to September 1989
Diploma
Fortis Institute - Fort Lauderdale, FL
High school diploma or GED
Skills
• CPT Coding
• Caregiving
• ICD-10
• ICD-9
• Medical Billing
• Medical Coding
• Medical Receptionist
• Medical Records
• Accounts Receivable
• Insurance Verification
• EMR Systems
• Medical Scheduling
• Medical Office Experience
• Anatomy Knowledge
• Data Entry
• Microsoft Office
• HIPAA
• Medical Terminology
• Transcription
• Food service
• Typing
• Front desk
• ICD Coding
• Patient Care
• Customer service
• Communication skills
• Computer literacy
• Office experience
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