Customer Service
Resume:
Lindsay C. De Jesus
Ft. Myers, FL, 33967
Summary of Qualifications & Skills
Background includes experience, education, and practical ability in these key areas:
Catering/serving, Food Industry, Retail, Business Management, Sales, Merchandising, Training of New Associates, Supervision, Delegation, Customer Service, Inventory, Stock, Micros and Aloha Computer Literate, Managing/Budgeting Funds in/outside of Office environment, Great Verbal Communication Skills, excellent organizational skills, Fluent English and semi-fluent Spanish skills.
Education: High School Diploma 2011
(some college)
Professional Experience:
October 2021-June 2022
Campiello of Naples
Responsibilities include but are not limited to:
- the initial greet to the guest within 1 minute.
-Taking guest order starting with drinks and appetizers.
-Knowledge of the aloha system
-Knowledge of the entire menu including alcoholic beverages.
-Attending to the guest whenever needed.
-Answering of phones if hostess is not available.
July 2016-present
Server
Brio's Tuscan Grille
Naples, FL, 34105
Responsibilities include but are not limited to:
- the initial greet to the guest at their table within 1 minute.
-Taking guest order starting with drinks and appetizers.
-Knowledge of the Micros system and later when the systems updated, the new aloha system
-Knowledge of the entire menu including alcoholic beverages.
-Attending to the guest whenever needed.
-Answering of phones if hostess is not available.
-Cleaning of table sections, refilling of salt and peppers, and sweeping.
-Verify sidework duties.
November 2019 -February 2020 (left because of Covid-19)
Pelican Bay Club
Server
-Taking guest order starting with drinks and appetizers.
-Knowledge of the aloha system
-Knowledge of the entire menu including alcoholic beverages.
-Attending to the guest whenever needed.
-Cleaning of table sections
-sidework duties.
May 2016-May 2019
Server
Elegant Events by Janine
-set up for specified event such as buffet styles, wedding dinners, charity balls, holiday or work lunches or brunches.
-acknowledgement of how to set and replenish buffets, pre-plated formal dinners, etc.
-setting tables
-polishing glasses
-butler passing hors d'oeuvres and drinks
-Taking food and drink orders, depending on what’s said by the host of the event
-Attending to the guest whenever needed.
November 2014-november 2017
Server/Supervisor
Damico Catering/Fogg Cafe
Naples, FL, 34112
Supervisor Job Description: As part of management, responsibilities are to delegate, during the time being the manager on duty. Delegations include:
Expediting
Food running
Cashier when absolutely needed
Cleanliness of the restaurant
Food is delivered under the time given
Opening/closing of the restaurant
Managing labor hours
Counting tils
Making deposits
Food Server/Catering: Duties include:
Knowledge of Aloha system
Standing for long periods of time
Running food
Counter attendant
Stocking supplies
Handling cash, debit/ transactions
Clearing, cleaning, and sanitizing tables
Dusting and cleaning of restaurant
Greeting customers
Answering questions
preparations according to events needs including but not limited to loading and unloading plates, silverware, and any other service equipment.
November 2013-February 2015:
Area Supervisor
Ross Dress for Less
Naples, FL, 34105
Job Description
The Area Supervisor is a member of the Supervisory Staff who is responsible for a specific, assigned area of the store as well as the general operations and supervision of the store when functioning as the manager on Duty. Area Supervisors are responsible for opening and closing the store, supervising/delegating Associates, providing great Customer Service at all times, supervising merchandise processing, markdowns, sizing and the Front End as needed.
Essential Functions:
-Time & Attendance
-Payroll Processing
-Markdowns
-Merchandise Processing
-Fitting Room Procedure
-Men's/Bed & Bath/Home Accents/Lingerie/Hosiery/Cosmetics/Accessories/Luggage departments
-Administrative Duties as Assigned by Store Manager
-Paid Outs/Ins, void approval, register media and break schedules
Competencies:
- Customer Service
- Drives Results
- Motivation
- Process Improvement
- Communication
June 2012-November 2013
Retail Associate
Ross Dress for Less
Naples, FL, 34105
Responsibilities:
-Greeted and responded to customers in a courteous and friendly manner.
-Ensured proper merchandise presentation is maintained in accordance with company standards.
-Operated the cash register according to the policies and procedures.
-Maintained clean work areas and great quality customer service at all times.
-Provided exceptional customer service according to the Star Service program guidelines.
-Assisted in specialized areas of store including, Cash Office, Front End, Fitting Room, Stock Room, Fine Jewelry or Customers.
-Responsible for controlling shortage through personal awareness with managers and loss prevention compliance with company standards and theft deterrents.
-Additional tasks and responsibilities as assigned by store management
November 2011-April 2012
Storefront Employee
Tim Hortons
Hamburg, New york, 14075
Specified Responsibilities
-Counter Attendant & Food Preparer Skills
-Take guest orders, prepare, heat & finish simple food items. Serve guests at counter.
-Kitchen Helping Skills
-Clean & sanitize kitchen, receive and unpack store supplies. Remove kitchen garbage and trash. Sweep and mop floors. Maintain cleanliness in and outside the store.
-Business Skills
-Clean and clear tables, trays and chairs. Replenish condiments and other supplies at tables and serving areas. Assist food and beverage servers in formal service activities.
January 2010-January 2011
Sales Associate
Bakers Shoes
Naples, FL, 34102
Responsibilities:
-Provided a memorable customer experience.
-Worked flexible schedules based on the needs of the business.
-Weekends and nights were required.
-Assisted Sales Partners with finding product, triple plays & putting products away.
-At times, required to assist with shipment processing.
-Great at organization, maintaining the cash desk, sales floor, and stockroom, when needed.
-Process transactions efficiently.
-Able to resolve customer service issues.
-Answered phone, assist customers with their needs, and take messages.
-Restock, ticket product, and assist sales partners.
-Maintain & dispose of trash and assist with general house keeping.
-Loss prevention awareness and protection of assets.
-Demonstrate a positive and enthusiastic attitude at all times.
-Adhere to the company set dress code, which includes, heels and professional appearance.
References:
Mimosa Salva: 207-***-**** (current assistant general manager)
Janine: +1-239-***-****: (former catering manager for elegant evens by Janine)
Brian wells: 616-***-**** (former assistant and general manager)
Vince Russel: 239-***-**** (former general manager)
Tony Winans: 239-***-**** (former general manager)
Grace Ramirez: +1-513-***-**** (former assistant general manager)
Samantha Gehrig: 239-***-**** (former assistant general manager)
Kris Kirkland: 239-***-**** (former store manager)
Jack Gogan: 239-***-**** (former manager)
Brianna brant: +1-239-***-**** (former coworker
Adrienne: +1-239-***-**** (current coworker)
Ed Rozansky: +1-239-***-**** Owner CEO ER Pools Inc. (Managed books for his Business)
Brandon Rothermel: +1-239-***-**** General Manager ER Pools Inc. (Overseen my work)
Michael Rothermel: +1-239-***-**** General Manager Tamiami Ford Naples
(Family Friend/ worked as office assistant part time to help him with online inventory)
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