Patient Care Customer Service
Resume:
THERESA BUSZTA, PHARM.D
**** ********** ***, ************, ** 19426 T: 267-***-**** Email: *************@*****.***
CURRICULUM VITAE
Profile: Patient-orientated pharmacist with 10 years of retail pharmacy experience, 3 years of clinical experience and mail order pharmacy, and licensure in 15 different states. Organized multi-tasker who uses skills in time management and knowledge of the industry to drive customer service and sales. Effectively utilizes clinical experience and training for optimum patient care. Excellent track record of maintaining positive relationships with patients, prescribers, and clients. Driven and passionate about improving lives and preventing illness through the correct use of medication while maintaining low internal costs. Strict attention to detail allows working at a considerable pace with complete accuracy.
CORE COMPETENCIES
Patient & Customer Relationships • Coaching & Counselling • Relationship Building • Communication • Staff Training & Leadership • Policies & Regulatory Compliance • Problem Resolution • Healthcare Solutions Advice • Performance Management • Formulary Recommendation • Medication Therapy • Cost Reduction • Resource Management • Patients Counseling • Drugs Evaluations • Medication Safety Education • Side Effect Management
PROFESSIONAL EXPERIENCE
Transition Pharmacy, Trevose, PA (December 2018 - Present) Senior Clinical Pharmacist
- Full time pharmacist at an independent mail order pharmacy servicing patients throughout North America
- Oversee both pharmacy technicians and shipping clerks, reviewing the work of pharmacy department including filling and shipping of all products
- Independent purchasing with direct contact to manufacturers; monitor inventory levels and anticipate changes in volume to meet inventory demand
- Schedule pharmacy staff, including pharmacists, technicians, shippers, and ancillary personnel
- Collaborate in meetings for leadership, client relations, and workflow processes
- Proactively assess new potential drugs being added to formulary to assess risk, stability, and possible errors in the pharmacy department
- Evaluate pharmacy formulary to incorporate new products and determine sustainability of the product into current business model
- Review drug utilization review reports quarterly to identify trends and ensure proper documentation is recorded
- Develop quality improvement projects and monitor progress
CVS/Pharmacy, Ambler, PA (January 2016 - November 2018) Pharmacist in Charge
- Manage a medium-volume pharmacy and oversee a staff of 10 pharmacists and technicians
- Supervise, monitor, and evaluate the quality and effectiveness of patient care provided by pharmacy staff
- Manage the daily activities of pharmacy work with regards to effective operations and communications
- Counsel patients on how to take their medication, paying close attention to any drug interactions, allergies, or adverse side effects
- Responsible for the appropriate purchasing, control, and security of all drug products and medical supplies
- Ensure pharmacy and all employees are compliant with regulatory standards in pharmacy practice
- Resolve coworker issues by discussion and coaching
- Address patient complaints and issues effectively and with empathy
- Act as a preceptor to students in the school of pharmacy
CVS/Pharmacy, Warminster, PA (September 2015 – December 2015) Staff Pharmacist
- Ensured that every customer received friendly, knowledgeable, and efficient service
- Checked all work done by pharmacy technicians prior to dispensing medications
- Communicate with healthcare providers about prescriptions
- Monitored and reviewed prescriptions for potential issues such as errors and interactions with other prescribed drugs on record
- Educated customers about how to properly take the medication and about possible side effects
- Worked with other pharmacy team members to provide quick and high-quality service.
- Responded to public health needs and community responsibility by promoting and administering vaccines
- Upheld service standards for counseling, dispensing, pricing, licensing, managing inventory, and record keeping
- Trained team members to maximize overall team performance
EDUCATION & PROFESSIONAL DEVELOPMENT
MCPHS University, Boston, MA May 2015 Doctor of Pharmacy
Current, unrestricted licenses as a registered pharmacist in 16 states
Registered Pharmacist Licenses
AL
21277
AR
PD15524
LA
PST.023424
KS
1-111734
KY
021198
MD
27082
MI
MS
T-16467
NE
16933
OK
R-18704
OR
RPH-0017742
PA
RP450162
TN
43410
TX
67754
VA
WV
RP0012019
Pennsylvania Board of Pharmacy Authorization to Administer Injectables License number RPI010185
CPR/AED for Professional Rescuers and Health Care Providers May 2015 - Current (CPR and AED) Certification – American Red Cross
Pharmacy-Based Immunization Delivery May 2014 - Current Certified Immunizer – American Pharmacist Association OSHA Compliant
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