Human Resources Customer Service

Allison Ramjit *

***** *** *******, *** *******, TX 78260 ***********@*****.*** 210-***-****

Certified Human Resources Professional

Well-qualified resourceful, reliable HR Specialist offering 10+ years of experience recording employee information that includes personal data, compensation, benefits, tax data, performance reviews, transfers and termination data as well as assisting with the recruiting process for pre-screening, scheduling interviews and onboarding new hires. Experience multitasking, dealing with high volume of work and tight deadlines. Proven ability to manage competing priorities producing results in a fast-paced environment. Work well with different personality styles. HIGHLIGHTS OF QUALIFICATIONS

Talent Management - Client Relations Recruitment & Selection Employee Relations Analytical Capacity Policy & Program Development Corporate Policies Conflict Resolution Performance Management Training and Development Process Improvements Team Leadership Budgeting

Excellent customer service, communication and interpersonal skills with a strong ability to work effectively with internal and external stakeholders, staff and the general public in a variety of situations

Strong knowledge or labor legislation and payroll processes. Considerable experience in preparing reports, spreadsheets, correspondence, presentations, administrative duties paired with solid MS Office Suite proficiency.

Excellent time management skills, possess good tact and judgment, maintaining confidentiality and discretion

Solid work ethics, proactive, with strong leadership, decision making and problem solving abilities

Adept at working independently and collaboratively in teams with ability to manage multiple tight deadlines

Skilled at listening and understanding the underlying needs of customers to successfully provide solutions

Excellent research and analytical skills with the ability to compile, analyze and report data for management decision-making purposes

Knowledge of employment-related legislation. Ability to apply policies, guidelines, legislation and collective agreements. Considerable administrative experience and ability to work with minimal supervision. RELEVANT EXPERIENCE

Life Event Services Consultant Bank of America, Texas 2022 - 2023

Successfully consulted with and advised BoA employees in matters related to benefit programs.

Provided guidance, counsel, and technical expertise to employees, managers and directors on complex benefit related issues with proven accuracy and attention to detail.

Participated in strategic initiatives, special projects, and collaborative opportunities with interdisciplinary departments.

Effectively provided resources to stakeholders relative to COVID-19 benefits.

Completed all required compliance training.

Insured compliance with all company policies, procedures, and protocols in accordance with BoA standards. Human Resources Specialist Elite Endodontics, Live Oak, Texas 2011 - 2021

Served as the point of contact for all personnel employee matters and provide guidance when required.

Coordinates and monitors leaves of absences in designated areas, ensuring compliance and consistency of company policies, procedures and best practices.

Monitored personnel hiring and terminations and ensured accuracy of data input and systems access.

Prepared and compiled data for staffing and diversity related reports and distribute to management.

Maintained employee confidence and protects operations by maintaining personnel data confidential and accurate.

Recruited candidates for diverse positions and ensures that the application process meets standards.

Verified identification and the authorization to work in the United States for new employees.

Screened applications and conducted preliminary interviews for entry-level positions to identify qualified applicants.

Coordinated an orientation program for all new employees, including an introduction to organization, staff and employee rules and responsibilities.

Allison Ramjit 2

27726 San Portola, San Antonio, TX 78260 ***********@*****.*** 210-***-****

Assisted the team with other human resources administration activities.

Created, implemented, and evaluated all human resource department policies, procedures, and structures.

Ensured all employees’ records are maintained and updated at all times.

Identify the company’s hiring needs and manage the recruitment process to ensure it runs smoothly.

Created, posted, and updated internal and external job listings for the accuracy of job descriptions.

Accurately documented data entry and reporting functions related to the personnel and payroll systems.

Attended all staff meetings, team conferences related with human resources procedures and protocols.

Responsible for pre-screening and scheduling all candidates for interviews; including processing background and credit checks for applicants.

Assessor - Case Manager VPI Working Solutions, Toronto, Ontario 2007 - 2010

Successfully case managed a case load of 120 clients both youth and adults, conducted weekly phone calls and sent emails in order to follow-up with clients’ job search activities and current working and personal situation.

Collected and evaluate information to determine eligibility for Personal Supports, special placement and incentives funding; second careers, maintaining clients’ complete, accurate well detailed and timely case notes and reports.

Worked in partnership with the City of Toronto in the PAYE program (Partnership to Advance Youth Employment) designing and delivering job search presentations for PAYE youth when required, on regular basis.

Conducted effective one-on-one intakes and assessments processes developing effective service plans, conducting successful case management, to reach clients’ identified goals base on individual needs.

Liaised and advocated on behalf of clients with other community agencies, Ontario Works case workers and government agencies to ensure clients access utmost informed service, support and available program benefits.

Conducted internet job search in various employment related websites, identifies potential job opportunities for unemployed clients, including individuals with literacy, language barriers and on social assistance.

Completed written activity reports as per pre-established standards and within the pre-determined timeframe.

Effectively coached and guided clients on effective resume writing, cover letters and interview preparation, resulting in clients being successful at securing employment in a short time frame.

Facilitated pre-employment workshops, job fairs, employer sessions and other events that allow clients to get interviews and to prepare clients to successfully gain and maintain employment.

Provided excellent customer service through one-to-one consultations with clients and explored opportunities about employment, settlement and other related options according to clients’ individual needs.

Planned and provided effective external presentations, information sessions to appropriate audiences, promote vpi services and ensure developing of strong relationships with other agencies, stakeholders and community partners.

Successfully trained volunteers and placement students on effective and professional workshops’ facilitation and techniques, referral to services within the GTA, résumé, cover letter critique and conduction of mock interviews.

Maintained an active monthly caseload statistic, submitted accurate reports, maintained professional and effective information tracking on all activities performed and meets monthly statistical requirements in a timely manner. Teacher Assistant Manor Montessori School, Toronto, Ontario 2004 - 2006

Special Needs Instructor Military Family Resource Center, Winnipeg, Manitoba 2002 - 2004

EDUCATION

HR Certification

Institute Professional in Human Resources (PHR) Certified Post Graduate Diploma in Career and Work Counselling George Brown College, Toronto, ON

Bachelor of Arts in Psychology

University of Winnipeg, Manitoba

Contact this candidate