Customer Service Social Media

India Bostick

*************@*****.*** 443-***-****

Objective

Passionate Receptionist with experience providing exceptional customer service and administrative support in fast-paced environments. Proficient in managing multi-line phone systems, scheduling appointments, and maintaining organized front office spaces. Adept at fostering positive client relationships and prioritizing tasks to ensure efficient operations.

Experience

S.I.S Transportation (Front Desk/Driver) 8/202*-**-****

●Offered guidance to in-bound and out-bound customers on a daily basis, servicing up to 300 people daily.

●Managed communications through four different social media profiles to ensure patrons always received up-to-date organizational information.

●Helped with scheduling, received payments, and prepared end-of-day reports.

●Drove passengers to their destinations efficiently and safely; represented the company with excellent customer service

●Greeted customers, confirmed destinations and helped passengers load and unload heavy personal items from the van

●Cleaned the vehicle regularly, maintaining a highly professional look

●Trained new drivers on how to drive safely and the fastest routes to take in the city

Crothall Laundry Services (Laundry Tech) 5/2020-7/2022

●Received, inspected, sorted, folded and recorded articles received or given out, keep accurate records materials and customer accounts, and the ability to answer questions and develop strategies.

●Created a stress-free environment, kept accurate records so recounting inventory was not needed as often.

●Created good relationships with fellow employees

Subway (Front Line) 2/2017-5/2020

●Greeted and served up to 300 customers daily.

●Handled cash register/payments efficiently with 100% accuracy (no shortages).

●Maintained cleanliness within kitchen and adjacent areas, complying with health standards.

Education

Woodstock Job Corps: (Diploma) 2006

Culinary Arts: (Certification) 2006

Certification

Culinary Arts. 2006

Basic Computer Skills, 2024

Microsoft Word Office, 2024

Microsoft PowerPoint Office, 2024

Professional Skills Training Program, 2024

Certified Guest Service Professional, 2024

Skills & abilities

●Problem solving

●Communication

●Leadership

●Customer service

●Driving

●Hand-eye coordination

●Manual dexterity

●Motor control

●Organization

●Receptionist

●Sales

●Time management

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