Customer Service Call Centre

**** ****** ******

Quarry height Drive

Durban

Cell: 072******* : 072*******

I.D:900**********

Email: *****************@*****.***

Nokulunga Precious Madlala

WORK EXPERIENCE

Employer : TCR

Department : Contact Centre

Position : permanent

Duration : 6 February 2020 current

• Handling inbound and outbound calls

• Collecting overdue account

• Data capture

• Calculate instalment and capture payment plan on system

• Customer service

• Transferring calls

• Admin

Employer : Strauss Daly attorneys

Department : Call Centre

Position : Collection clerk

Duration :August 2016 – February 2020

• Handling outgoing calls

• Collection on behalf of Truworths

• Capturing payment plans from debtors

• Updating information on system

• Customer service

Employer : Blake and Associates

Department : Call Centre

Position : Collection clerk

Duration :June 2013 – 2016

• Handling outgoing calls

• Collecting bad debts on arrear accounts

• Capturing payment arrangement for client

• Updating clients information on system

• Calculating account instalments.

COMPETENCIES

Good verbal and written communication skills.

Initiative and able to innovate, solution orientated. Good time management skills.

Ability to manage a heavy work load and multiple tasks. Ability to handle pressure and complaints.

Ability to work independently or as part of a team Computer skills

• Excel

• Ms word

• Sage pastel

• Outlook

EDUCATION

Amakholwa secondary school

Pass obtained – Matric (2007)

English, IsiZulu, Accounting, Business Studies, Mathematics,, Economics. Tertiary education

Fet college

Course. Financial accounting

Levels passed. N4, N5, N6

Financial accounting, Cost and management accounting, computerized financial system, Business managements.

Course : financial accounting (foundation level)

Institution : ICB( current)

REFERENCES

Richard Mvune. Supervisor (TCR) 073*******

HR Department. Strauss Daly 031*******

HR Department. Blake & associates 031*******

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