Business Analyst

Email : ***@************.**.** Phone : 079**-******

AYO AFONJA

Certified in Cybersecurity, Foundation Certificate in Business Analysis, PRINCE 2, Certificate of Lean Competency, Diploma in Financial Planning, Certificate in Mortgage Advice Practice (CeMAP), Certificate in Commercial Mortgages (CeCM), B.Sc. Economics Profile

A skilled and result driven Business Analyst with extensive experience across multiple sectors. Confident in communicating with well-developed oral and written presentation skills, smart working practices, interpersonal and client-facing skills. I Possess excellent stakeholder management skills with a track record of building effective relationships and executing projects in a timely manner. I am a committed team player with the drive and enthusiasm to lead, motivate and inspire others. Key Skills & Methodologies

General: Adaptability, ability to work in a fast-paced environment with cross-functional teams, attention to detail, creativity, strong organizational skills, the ability to multitask, assertiveness, diplomatic leadership, negotiating & problem- solving, critical & analytical thinking skills.

IT: Microsoft Office Suite (Word, Excel, Visio, PowerPoint, SharePoint, Teams, OneNote), JIRA, Azure DevOps. Methodologies: Agile, Waterfall, FastPath & SAFe.

Work History

Transport for London (TfL)

Senior Business Analyst

Technology and Data (T&D) - Various projects (February 2021 – to date) T&D delivers critical technologies that underpin TfL’s operational excellence. Some of the projects undertaken include procurement, digital and infrastructure transformation in Cyber Security, Data & Partnerships, London Underground Operations, Network Operations and End User Computing (EUC) product families.

• Stakeholder engagements to agree scope, key activities and to identify other potential stakeholders

• Options analysis documentation, including the evaluation of costs, timescales, business implications, benefits and risks of identified options and the proposal of a recommendation

• Elicitation, validation, and production of high-level and detailed requirements (functional and non-functional)

• Process documentation, As-Is and To-Be

• Production of Business Analysis Terms of Reference including time plan

• Supporting Early Market Engagements, contributing to procurement evaluation strategies and responding to clarifications sought by bidders

• Third-party and in-house App developer engagements via daily scrums, sprint planning, sprint demos and retrospectives

• Cordination and management of UAT execution, documentation of scenarios, facilitating face-2-face and virtual workshops, station visits for end-user testing of Apps, documentation and management of feedback and issues raised

• Delivery and implementation support, rollouts, go-live and subsequent version releases, Business Changes, contributing to comms, user guides, training manual and staff training

• Managing, supporting and mentoring Junior Business Analysts and Apprentices. Severn Trent Water

Business Analyst

Cyber Security - Sensitive Data Encryption and Ransomware Cyber Resilience Projects (June 2020- August 2020) The purpose of the projects was to protect critical data against Ransomware and other Cyber-attacks in line with business continuity plan.

• Contributed to pre-feature release investigations, PI Planning, daily stand-ups, and scrums

• Conducted and documented Proof of Concept

• Documented requirements, Use Case, and processes

• Managed stakeholders and supplier engagements.

Aviva

Business Analyst

CISO (Chief Information Security Office) – Email Security Uplift Programme (May 2019 to May 2020) The programme was set out to close the gaps identified by CBEST findings in Aviva’s email controls by implementing various solutions/projects to protect against evolving internal and external cyber threats.

• Documented, validated, and agreed scope, key activities, high level requirements and responsibilities for programme deliverables

• Led requirements gathering workshops, identified and managed key stakeholders across multiple geographical locations, facilitated prioritisation, implementation, and quality assurance planning

• Completed project compliance documentation including requirements document, gap analysis (As-is & To-be) and service fundamentals

• Designed the Email Encryption user guide, contributed to training materials, test scripts, internal communications, delivered training and conducted User Acceptance Tests

• Supported the implementation of email security protocols; DMARC, DKIM & SPF (Domain-based Message Authentication Reporting & Conformance, Domain Key Identified Mail, Sender Policy Framework) across Aviva markets

• Analysed domain traffic, produced and presented status reports and implementation plans to stakeholders at various forums

• Documented and delivered the Email Services Configuration Technical Standards; guidelines and process for setting up new email and web services

Email : ***@************.**.** Phone : 079**-****** AYO AFONJA

Certified in Cybersecurity, Foundation Certificate in Business Analysis, PRINCE 2, Certificate of Lean Competency, Diploma in Financial Planning, Certificate in Mortgage Advice Practice (CeMAP), Certificate in Commercial Mortgages (CeCM), B.Sc. Economics

• Tracked and monitored other programme and project dependencies through to delivery, regularly updating the CARDI

(Constraints, Assumption, Risks, Decisions, Dependencies & Issues) log. Lloyds Banking Group (LBG)

Lead Business Analyst

Data & Cyber Security Programme - Commercial Banking (CB) & Lloyds Bank Capital Markets (LBCM) (March 2018 to April 2019)

The programme was established to mitigate the risk of material cyber threat to CB and LBCM and their customers and to enhance the capability to operate within the Group’s agreed Cyber risk appetite through the introduction of various Cyber projects. This included the embedding of the Cyber TOM (Target Operating Model) designed in line with the NIST framework from a people, process, and technology perspective.

• Led a team of Business Analysts to embed the Cyber TOM for CB & LBCM providing direction, support, mentorship, coaching, and quality assurance ensuring delivery to plan

• Agreed, documented, and validated Cyber Security services definitions, projects scope, key activities, dependencies, requirements, and key responsibilities

• Identified gaps and agreed transition plans to meet maturity target and increase the effectiveness of capabilities of Cyber Security services. Some of these include Identity & Access Management (IAM), Incident Management, Cyber Resilience & Recovery Plan Management, Third Party Supplier Assurance, Threat Intelligence, Information Classification

& Handling and Cyber Security Training Curriculum Management

• Produced and presented regular reports with recommendations at Governance Forums including Steering Committee meetings

• Engaged with business and IT teams across multiple geographical locations to impact assess various Cyber Projects in readiness for planned change delivery for CB and LBCM

• Coordinated regular feedback sessions, identified, and managed Risks, Assumptions, Issues and Dependencies (RAIDs)

• Validated and documented project deliverables by supporting the coordination of cross-functional desktop and simulation exercises for the Cyber Response project as part of Incident Management

• Supported the Role-based Access Control (RBAC) piece as part of Identity and Access Management (IAM) programme. Business Analyst

Lloyds Banking Group (LBG)

Cyber Security Programme – Group Education, Training & Awareness (June 2017 to December 2017) The Programme was established to determine the risk posture against current and emerging Cyber threats and to close the gaps identified in the Bank’s cyber capability.

• Agreed project scope, elicited, documented, and validated requirements, and requirement traceability

• Designed, documented, and delivered the Cyber Security Communications Capability Framework

• Supported existing scheduled training and awareness activities ensuring appropriate and prompt communication

• Nurtured and managed engagements with stakeholders, partners, and third-party suppliers

• Managed weekly reports to senior stakeholders and contributed to monthly Project Working Group presentations

• Organised the annual Cyber Security Awareness Month Campaign which included the writing and publishing of promotional articles and cyber news via various internal communication channels, the coordination of Cyber briefings/ presentations by law enforcement representatives and Cyber Drop-ins across multiple LBG sites.

• Co-ordinated the production and publishing of the monthly Cyber Newsletter ‘Better Protected’ for 3 months. Business Analyst

Lloyds Banking Group (LBG)

Mortgage Remediation (Project Oslo) – Compliance, Governance & Risk (August 2016 – May 2017) The objective of the project was to identify affected customers following the FCA Thematic Review of Mortgages in Arrears and Forbearance policy and processes, develop treatment strategies for different customer cohorts, calculate redress, build an operational capability, and deliver remediation.

• Produced business requirements and work flowed for approval by key stakeholders

• Completed various project compliance documentation

• Engaged with key stakeholders to influence the solution design to meet business goals, scope and strategy

• Provided input into the identification and delivery of project benefits, requirement traceability and impact of solutions

• Supported acceptance test plans and completed implementation readiness reviews for Go/No-Go Live decisions

• Supported the successful pilot and implementation of the Remediation Automation phase of the project. Barclays - Business Analyst/PMO - Quality Insight and Policy Standards (July 2015 – March 2016) Santander - Business Analyst (FOS Oversight) - Internal Governance and Control (October 2012 – June 2015) Barclaycard - Business Analyst – PPI Remediation (January 2012 - September 2012) Barclaycard - PPI Quality Analyst – PPI Project (July 2011 – December 2011) Santander - Senior Customer Complaint Resolver – Financial Ombudsman (FOS) Team (October 2010 – July 2011) Volunteer Presenter Financial Capability Workplace Project (2009 – 2010). The CFEB (Consumer Financial Education Body) part of the Financial Services Authority (FSA) now the Financial Conduct Authority (FCA). Independent Mortgage Adviser (April 2004 – April 2011) Earlier career history available upon request.

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