Customer Service Safety Coordinator
Resume:
Angela Medina
Skills Profile
Well-rounded background in customer service, office operations and Loan Operations.
Excellent experience developing and implementing a variety of administrative programs, including those that must comply with state and federal banking regulations.
Vast experience in banking software, Fiserv System, Excel, Microsoft Word & Samsara.
Professional Experience
American Glass Distributors/PGW Auto Glass- Fort Worth, TX
Vehicle/Safety Coordinator
Reviewed Samsara Safety Cameras for violations
Renewed Auto tags & insurance for all vehicle fleet.
Processed Quarterly DOT IFTA Reporting & Compliance.
Processed DOT truck & trailer inspections, renewals, & all Safety Compliance.
Input invoices for all trucks fleet & trailers vehicle maintenance.
Processed & kept track of all monthly Safety meetings employee signatures & topics.
Took phone calls from location managers reporting driver accidents.
Received accident log sheets & pictures & contacted Insurance parties for all claims.
Assisted HR with 5 locations payroll weekly.
Processed EOM in AS400 system.
Retire & or renew Dash cameras & Gateways in Samsara system.
Cinch Cleaners – Ft. Worth, TX 06/2016 –09/2018
Accounts Receivables/Customer Service
Balance home delivery customer accounts.
Assure all accounts are up to date and detailed for end of year taxes.
Front counter clerk as needed provide excellent customer service.
End of day/night balancing daily .
Grand Bank- Dallas, TX 10/2012-2015
Loan Administration Clerk
Responsible for Collateral Desk Operations, booking, funding, file maintenance for all new & renewed Loans. Insurance, UCC, Title Policies, Deed Of Trust verification, filing through Counties & Title Companies, Insurance companies as well as assisting loan officers.
Process all Paid Loans, Release of Liens for paying Title Companies or County. Release or extend all UCC holds as needed. Process credit side of all loans, balancing, Tax verifications, Credit verifications & assist customers as needed for pay-off quotes, balance or principal & interest due.
Post wire ACH confirmations,loan advances, file maintenance & keep all Officer Document Exceptions ie: insurance, title policies, car titles, UCC filing, modifications, multi-task through the day & send all officer Exception reports as needed.
Wells Fargo- Irving, TX 7/2011-10/2012
Lockbox operations clerk
Responsible for corporate lockbox accounts including data entry and 10-key processing. Balancing accounts according to customer specifications, attention to detail, meeting daily deadlines with high volume.
Extraction and processing of large lockbox accounts with extra sensitive account information and requirements, attention to detail, multi-tasking in a timely manner to ready accounts for processing.
End of day mail out of lockbox accounts via First class, Fed Ex, UPS or courier depending on customer specifications, insure all accounts are balanced per general ledger and balance sheet summaries, paying extra attention to HIPPA accounts containing confidential customer information.
Southwest Corporate Federal Credit Union – Plano, TX 07/2007 – 02/2011 IP Specialist
Responsible for the processing and executing any needed correction of up to 18,000 incoming checks daily from branch Credit Unions.
Outbound/Inbound customer service verifying customer acct. info and status
Internal and external customer service through Microsoft office, word, excel and fed line systems.
Responsible for Image Deposit Returns processing which includes: Receipt of electronically routed return items from the paying institution; Re-depositing of funds (NSF) based on Credit Union policies/thresholds; Identifying potential late returns and notifying financial institutions of returns over $2,500.00.
Ensured customer needs were met via access of the secure Fed Line.
Identified missed or holdover items and ensured export for next day processing.
Balanced all settlement totals and exported data to Excel spreadsheets for historical record.
Wells Fargo Bank – Irving, TX 10/2000 - 07/2006
Operations Clerk III
Responsible for the daily preparation and processing of all Non-Sufficient Funds (NSF) checks which required each item to be researched, reconciled, balanced and then electronically entered into the bank computer system using a numeric data entry format.
Received, processed and reconciled all Cash Letter items to be returned to recipient banks, preparing all necessary documentation for each item daily.
Reconciled and balanced General Ledger accounts, Automated Clearing House (ACH) transactions, Branch Settlements and returned checks to bank of first deposit. Posted all incoming and outgoing wire transfers.
Created, processed and printed all required reports for daily balancing and month end reconciliation. Entered daily totals via Excel in General Ledger Accounts and Journal Vouchers for audit and historical records.
Performed general office duties including filing, copying, faxing, preparing and distributing incoming and outgoing mail, and verifying or matching data on documents. Assisted other departments with deadlines as needed and provided customer service on a daily basis.
2425 Senepol Way
Fort Worth, TX 76131
AngelaMedina21@yahoo
Education
Bailey Boswell High School - Saginaw, TX Diploma 1995
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