Customer Service Representative

Location:

Roswell, NM, 88201

Posted:

November 17, 2024

Contact this candidate

Resume:

VIOLA GARCIA

*** *. **** **. *******, NM *****

Phone: 575-***-****

********@*****.***

Customer-oriented and initiative-taking

Customer Service Representative

with 20+ years of experience in customer support

Proficient in medical record-keeping software and MS Office. Thorough and mindfulness in daily professional matters. Azurite Psychiatric Services

Receptionist

11/8/2023- Present

• Operate multi -line system to answer calls, transfer calls provide information and take messages as needed

• Performed responsibilities of handling and maintaining cash transactions.

• Greeting and checking in or out patients

• Drafting medications to Doctors

• Maintain schedule for Doctors and Therapist

SOUTHWESTERN WIRELESS

RECEPTIONIST

1/24/2022-11/3/2023

• Operate a multi-line system to answer calls, transfer calls, provide information and take messages as needed.

• Performed responsibilities of handling and maintaining cash transactions.

• Collecting and posting bill payments.

• Data Entry

• Filing

DONOR RELATIONS SPECIALIST

7/26/2021 to 11/8/2021

VITALANT, INC.

• Performs all assigned duties in compliance with internal SOPs and external regulations.

• Brings compliance issues to the attention of management.

• Assures quality customer service to all customers.

• Retains current donors by rebooking donation appointments.

• Explains and/or enrolls donors in frequent donor programs.

• Assists Donor Services staff with donor flow, monitors wait times, and communicates with

• donors and/or staff regarding wait times.

• Educates donors on pertinent issues (e. g. the donation process, blood needs, blood

• components, etc.)

• Converts donors to automated and other new collection technologies to optimize the

• donation opportunity.

• Assists donors, blood center staff and coordinators in resolving customer service issues.

• Administers customer service and marketing surveys to donors.

• Collects data and prepares reports, as assigned, and performs other clerical duties, as

• needed.

• Presents promotional gift items and recognition; monitors and replenishes promotion

• inventory, as required.

• Performs all other duties, at the discretion of management, as assigned ADMISSIONS / MEDICAL RECORDS

04/01/2015-6/17/2022

LA CASA BEHAVIORAL HEALTH

• Answering Phones, Scheduling Appointments, Greeting and Checking in Clients for

• Appointments, Client Registration, verifying insurance, Submitting and Maintaining Prior

• Authorizations and Referrals, Coordinate Care for People in Crisis, Coordinate with

• Children Youth and Families, Probation Offices and Detention Centers, Co-Pays, Obtain

• appropriate consents and releases, Scanning, Medical Records INTAKE COORDINATOR

09/03/2013- 03/31/2015

TURQUOISE HEALTH & WELLNESS

• Receive and assisted with client paperwork, Registration Insurance verification,

• co-pays, Bank Deposits, Open and Close client files, Obtain appropriate consents and

• releases, enter client information into electronic health system, set up and attend certain

• tele health appointments for certain client’s

Business Office Manager

3/12/2003-8/29/2011

La Villa Assisted Living / Villa Del Rey

• Answered, screened, and directed incoming calls.

• Received and assisted clients and escorted them to correct destinations, offices rooms or meeting rooms. Performed general secretarial duties, including-appointments set up, faxing, mailing, and meeting schedule. Accepted letters and packages delivered to the front desk and distributed to appropriate person. Interacted well with clients, family, and vendors. Performed basic customer service functions.

• Managed delicate situations, such as- customer requests, special needs, and complaints. Maintained a neat, tidy, and pleasant appearance of receptionist area

• Payroll. Accounts payable and Receivable, Human Resource, Records Management.

• Credit Card Reconciliation Data Entry and filing. EDUCATION: 1987-1990

CARRIZOZO HIGH SCHOOL

HIGH SCHOOL DIPLOMA

CARRIZOZO NM

• Adult Mental Health First Aid Certified

• CPI Certified-

• Nonviolent Crisis Intervention

REFERENCES

DR. EVAN NELSON

Roswell, NM 88201

575-***-****