Call Center Customer Relations

DESMOND WALSH

********@*****.*** C: 407-***-**** Ocoee, FL 34761

Summary

Skills

● Credit card payment processing

● Report creation

● In-store support

● High-energy attitude

● Call center experience

● Inbound and outbound calling

● Active listening

● Adaptive team player

● Customer relations

● Sales expertise

● Product organization

Experience

D&D Unique Home Designs Ocoee, FL

Handyman

09/2019 - Current

● Verified dimension and evaluated fit quality of pieces to ensure adherence to specifications.

● Selected crafting materials based on strength, size, malleability, color, texture and other characteristics.

● Maintained neat and clean tools, machinery and all work areas.

● Cut, shaped and fitted materials and components using tools.

● Broke down and disposed of old materials to make way for new builds.

● Joined components together to form completed units using glue, dowels, nails, screws, and clamps.

● Fixed building systems and structural components using professional finishes.

● Kept interior and exterior of buildings clean, safe and welcoming.

● Dismantled equipment to access, remove and replace defective parts to maintain operability.

● Used electrical drawings to troubleshoot and repair electromechanical and various other systems.

● Operated hand and power tools to complete repairs.

● Consulted blueprints and repair manuals to complete high-quality repairs and restore optimal functionality.

● Replaced wall sockets, ran lines and completed basic carpentry to finish installations.

● Calibrated devices to optimize performance and maintain longevity of equipment.

● Evaluated systems in use to uncover problems, complete maintenance and recommend solutions.

Momentum Management INC. Ocoee, FL

Carpenter Journeyperson

01/2018 - 05/2020

● Planned work based on blueprints and individual project specifications.

● Managed work crews on construction of residential, commercial and industrial buildings.

● Promoted team safety by keeping work areas free of hazards.

● Organized assigned tasks for completion on individual and team levels.

● Calculated accurate material estimates to create quotes for clients with 100% accuracy.

● Applied paneling to ceilings or walls to complete decorations or absorb sound.

● Cut timber, panels and other wooden materials according to measured dimensions.

● Prepared, cut and installed over numerous custom designs for cabinets,counter tops, and flooring.

● Shaped materials to exact measurements for job requirements using hand tools and power equipment.

● Installed, assembled and repaired woodwork, millwork, cabinetry and trim.

● Spoke with customers to gain better understanding of scope of project.

● Read and interpreted specifications, diagrams and blueprints to determine the best techniques for the job.

Professional Group Inc Largo, MD

Customer Service Representative

02/2013 - 08/2016

● Evaluated customer account information to assess current issues and determine potential solutions.

● Assessed customer needs and upsold products and services to maximize sales.

● Informed customers about billing procedures, processed payments and provided payment option setup assistance.

● Cultivated impactful relationships with customers and drove business development by delivering product knowledge.

● Created and implemented process improvements to reduce workloads and bolster callback efficiency.

● Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.

AT&T Center Landover, MD

Sales Associate

01/2010 - 11/2012

● Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

● Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

● Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.

● Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.

● Sold various products by explaining unique features and educating customers on proper application.

● Processed orders through system and coordinated product deliveries. Education and Training

Everst University Orlando, FL

Associate of Arts in Medical Assisting

Contact this candidate