Customer Service Client Services

Location:

Missouri City, TX

Posted:

November 16, 2024

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Resume:

Felicia Anderson

Client Services Liaison,Customer Service Coordinator/ Representative

Missouri City, TX

Client Services Liaison/CSR

Work Experience

Field Service Client Admin

Aventiv Technologies-Rosharon, TX

January 2024 to Present

Training incarcerated individuals on how to use the tablets effectively and responsibly, also handling technical support matters and other incarcerated individual issues not resolved through the trouble ticket process.

I Assist Tech Support in the maintenance of computer hardware, software and other equipment by providing troubleshooting results.

Perform Kiosk maintenance (keyboard, USB replacement, camera adjustment, etc.) Oversee rollout of services for newly acquired clients to align both parties’ interests. I Manage and maintain assigned company inventories and assets (tablets, accessories, tools, parts inventory, laptop etc.)

Distribute tablets and accessories to approved incarcerated individuals. Collect and track customer statistics and trends that may assist in determining future account behavior and opportunities.

Logistics Coordinator/Shipping

AVITA Pharmacy-Bellaire, TX

March 2023 to Present

I prep and package prescription drugs to for AVita Pharmamy and St Hope clinics for shipping via UPS,US Mail or AOT Courier Service. I scan each medication into the pioneer register system known as POS or Point of Sale and log individually all medications that are pick up at AVITA Pharmacy or delivered to clients individually at thier home or to other client facilities. I man my working by ordering shipping supplies and receiving necessary shipping boxes,packaging slips, bubble wrap materials and etc. to secure all items for transport .

Event/Site Coordinator

Epiphany Life Change Ministry-Houston, TX

November 2021 to November 2022

• I am the main point of contact for program logistics relating to The Urban Ministry Institute Seminary Program (TUMI ) in the Texas Prisons. I act as a liaison for staff, Chaplains, and volunteers. I am an administrative assistant to the CEO. I oversee the email account and online schedule for calendar events and monitor the website.

• Make advertising materials – Month-to-month schedules, bulletins, student sheets, and transcripts.

• I make phone calls, emails, and group texts to volunteers and coordinate meets between them, staff, board members, and partnerships.

• I cultivate relationships and initiate program events with like-minded organizations and community leaders.

Customer Service Representative

Central Houston Animal Hospital-Houston, TX

August 2017 to November 2021

Front Desk Receptionist/Client Liaison/Customer Service Coordinator

*Costumer service duties while keeping reception area organize *Technical support and assistance to doctors. Answer multiple phone lines while taking notes/messages and relaying to proper department. I assistant upper management with client services such as insurance concerns. I mediate online services by trouble shooting and problem solving.

• Provided assistance to clients

• Answered phone and assisted clients and customers with changes

• Maintained up-to-date knowledge of customer accounts

• Explained products and benefits

• Inventoried stock

• Operated the cash drawer

• Confirmed payments, refunds, etc.

• Resolved payment and order disputes

• Provided excellent technical support

• Assisted customers in person

• Scheduled reservations for customers

• Maintained up-to-date knowledge of customer accounts

• Resolved payment and order disputes

• Provided excellent technical support

• Operated the live chat

Customer Service Representative

Memorial Veterinary Clinic-Houston, TX

May 2017 to August 2017

Front Desk Receptionist/Client Liaison

Montrose Veterinary Clinic-Houston, TX

July 2015 to May 2017

Front Desk Receptionist/Relief Technician

*Costumer service duties while keeping reception area organize *Technical support and assistance to doctors

Veterinary Technician Relief/Client Services Rep Temp Veterinary Staffing Solutions-The Woodlands, TX

August 2013 to July 2015

Responsibilities

Performed all aspects of patient care, specializing in emergency and critical care and common surgical procedures pre and post-operative care, monitoring anesthesia, surgical assisting, and recovery for all companion animals.

Duties: Place IV catheters, venipuncture, and administering medications through traditional routes of administration (PO, SQ, IM, IV) . I produced diagnostic radiographs through determining proper technique and

positioning. Properly collect, handle, package and store laboratory specimens. Veterinary Technician,CSC

Southbelt Animal Hospital-Friendswood, TX

May 2012 to August 2013

Responsibilities

positioning. Properly collect, handle, package and store laboratory specimens. Veterinary Technician

PetVet Animal Hospital-Kemah, TX

June 2012 to September 2012

Veterinary Assistant

Banfield the Pet Hospital-Houston, TX

March 2010 to May 2012

Responsibilities

I assisted resident veterinarians in common surgical procedures pre and post-operative care, monitoring anesthesia, surgical assisting, and recovery for all companion animals. Duties: Place IV catheters, venipuncture, and administering medications through traditional routes of administration (PO, SQ, IM, IV) . I produced diagnostic radiographs through determining proper technique and

positioning. Properly collect, handle, package and store laboratory specimens. Education

Associate of Applied Science in Veterinary Technology Vet Tech Institute of Houston - Houston, TX

2011

Associate in Pharmacy Technician

University of Houston - Houston, TX

2008

Associate in Pharmocolgy/Pharmacy Tech, IV/Sterile Everest Institute - Houston, TX

2007

Skills / IT Skills

• CATHETERS (10+ years)

• MicroSoft Office, Excell, Avimark, Idexx online, Internet Search, Data Entry (10+ years)

• CONFIDENT (10+ years)

• CUSTOMER SERVICE (10+ years)

• CYTOLOGY (10+ years)

• Customer Care (10+ years)

• Call Center

• Customer Support, Client Employee Liaison (10+ years)

• CSR (10+ years)

• Veterinary Technician Experience

• Veterinary Assistant

• Aseptic Technique

• Veterinary Assistant

• Aseptic Technique

• Medication Administration

• Critical Care Experience

• Laboratory Experience

• Triage

• Aseptic Technique

• Venipuncture

• Kennel Experience

• Live Chat

• Animal Care

• Computer Skills

• Multi-line Phone Systems

• Medical Office Experience

• Leadership

• Pharmacy Technician Experience

• Field Service

• Dispatching

• Customer service

• Microsoft Office

• Microsoft Excel

• Organizational skills

• Microsoft Word

• Microsoft Outlook

• Data entry

• Communication skills

• Purchasing

Certifications and Licenses

Christian Life Coach, Women's Small Group Leader, Prison Fellowship Volunteer

Present

Assessments

Customer service — Proficient

January 2020

Identifying and resolving common customer issues

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

NGO, Non-Profit / Student Organizations

Inspire Women

February 2017 to Present

Christian Based Women 's Empowerment Organization

Epiphany Life Change

January 2015 to Present

Christian Prison Fellowship Re-entry Program

Additional Information

Skills

• Assist Veterinarians by performing duties such as venipuncture, TPR's, written/computer charting, monitoring

ECG equipment, administering medications and monitoring a patients overall health

• Surgical assisting from induction through patient recovery

• Proficient at evaluating manual differentials and urinalysis tests

• Excel in customer service and client education

• Skilled in the husbandry and restraint of companion and exotic animal species

• Able to prepare and evaluate fecals, ear and blood cytology samples

• Confident in placing IV and urinary catheters

*Certified in Aseptic Technique

Felicia A. Anderson

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