Call Center Customer Service
Resume:
Brenna Moret
Detail-oriented and highly organized individual with exceptional communication skills and a strong ability to multitask in a fast-paced environment.
Motivated team player with a passion for helping others and a commitment to providing top-notch service to enhance the overall customer experience.Experienced customer service representative with strong communication skills and a proven track record of handling high call volumes efficiently. Detail-oriented individual with a background in resolving customer inquiries and concerns effectively in a timely manner.
Results-driven team player with a positive attitude and a history of exceeding performance metrics in a call center setting.
Contact Information
*****.******@*****.***
Address
2906 Mendenhall Ct Wilmington, DE 19802
Phone
Skills
Experience
Medical Billing
Call Center Representative
Mar 2023 - Present
CNA/Home Care
Trinity Health PACE - St Francis LIFE College Wilmington, DE Jan 2021 - Present
• Provided compassionate and personalized care to patients in their homes, ensuring their comfort and well-being • Assisted with activities of daily living (ADLs) including bathing, dressing, grooming, and toileting • Administered medications as prescribed by healthcare professionals and monitored patients for any adverse reactions • Performed regular health assessments on patients, documenting vital signs such as blood pressure, pulse rate, and temperature • Assisted with mobility needs including transferring patients from beds to wheelchairs or vice versa • Managed patient schedules effectively to ensure timely medication administration and adherence to treatment plans • Communicated effectively with patients' families regarding their loved ones' progress and any concerns or updates • Ensured a clean and safe environment for patients by regularly sanitizing equipment and maintaining infection control protocols • Assisted in meal planning/preparation according to dietary restrictions or preferences of the patient under supervision of a dietitian/nutritionist • Transported clients safely using appropriate assistive devices when necessary
Medical Stocking
May 2023 - Mar 2024
Customer Service
Mar 2022 - Aug 2024
CNA
Foulk Manor North
May 2019 - Dec 2020
CNA/Home Health Aide
Bayada
Sep 2017 - Aug 2019
Same things as up top, plus cleaning up houses and making sure they remember to take their medicine, and running errands for them
CNA/Restorative Aide
Regency Health Care & Rehabilitation
May 2016 - Dec 2018
For CNA Taking care of residents, grooming/bathing, dressing, feeding, taking vitals, weights, assisting with daily needs, transferring using hoyer & stand up lifts For restorative aide - exercising residents and doing their daily ROM, including wrists, arms, legs, ambulation, etc
Dietary Aide
Regency & Health Care Services
Apr 2016 - Mar 2018
Serving food to residents, cleaning up, preparing deserts, Education
Nursing Majors
Del Tech 300 North Orange Street Wilmington, DE 19801 Aug 2023 - Present
CNA
Del Tech 300 North Orange Street Wilmington, DE 19801 Feb 2017 - Mar 2017
High school or equivalent
Howard High School of Technology 401 East 12th Street Wilmington, DE 19801 Caregiving
Vital Signs
Customer service
Microsoft Access
Analysis skills
Typing
Medical Records
Patient Care
Medical billing
Sales Associate with strong communication skills and 4 years of experience in a call center environment.
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Quality Assurance Specialist with 2 years of experience monitoring and evaluating call center agents.
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Customer Support Representative with 4 years of experience handling escalated customer issues and complaints.
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Appointment Setter with 3 years of experience scheduling appointments and maintaining customer databases.
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Assisted patients with daily living activities, including bathing, feeding, and grooming.
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• Monitored vital signs and reported any changes to medical staff.
• Maintained cleanliness and organization of patient rooms and common areas. Managed inventory and restocked medical supplies in a fast-paced hospital setting.
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• Performed quality control checks on medical equipment and supplies.
• Collaborated with medical staff to ensure timely delivery of necessary supplies.
• Managed customer inquiries and resolved issues promptly.
• Assisted customers with product selection and purchases.
• Maintained a positive attitude and provided excellent customer service.
• Provided direct patient care in a nursing home setting.
• Assisted residents with activities of daily living, such as bathing and dressing.
• Monitored vital signs and reported any changes to healthcare team. Provided compassionate care to elderly clients in their homes as a Home Health Aide.
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• Assisted with daily living activities and personal care for patients. Administered medications and monitored vital signs as a Certified Nursing Assistant.
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• Assisted in bathing, dressing and feeding elderly residents at a nursing home.
• Monitored vital signs and reported any changes to nursing staff. Provided emotional support and companionship to residents with Alzheimer's and dementia.
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Assisted residents with activities of daily living such as bathing, dressing, and feeding.
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• Administered medication and recorded vital signs.
• Provided emotional support and companionship to residents.
• Assisted with meal preparation and service in a fast-paced kitchen environment. Maintained cleanliness and organization of work areas according to health and safety standards.
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• Provided exceptional customer service to residents and guests. Aug 2012
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