Nicole Brookins2024

NICOLE BROOKINS

*** *** **., *********, *******, 30253 404-***-**** ***********@*****.***

Professional Profile

Dedicated Unit Health Coordinator positive and upbeat with excellent interpersonal communication skills. That is resourceful and experienced Administrative Assistant offering expertise in customer service, task prioritization, file management, high attention to detail and strong organizational skills, and capable of handling multiple projects simultaneously with high degree of accuracy. Collaborating with nurses and physicians to facilitate seamless healthcare operations demonstrated over 25 years in related roles. Eager to contribute value to the team.

Professional Experience

Children’s Healthcare of Atlanta Atlanta, Georgia 7/2012- Present

Unit Secretary/Patient Care Tech

●Maintained current and accurate medical records for 57 inpatients and outpatient unit.

●Maintained rapport with all unit staff, including physicians, nurse, and other healthcare personnel

●Orients new unit secretaries and PCS

●Organized paperwork such as charts and reports for office and patient needs.

●Provides administrative support to unit by answering telephones and nurse call system, taking messages, routing calls, or notifying appropriate individual(s), printing and posting on-call schedules, checking/sending faxes, assigning/distributing/retrieving Ascom phones, assisting with developing/modifying staff schedules, maintaining/reconciling patient census in computer system, and performing quality control audits of electronic medical records.

●Orders and maintains department and patient care equipment and unit supplies as assigned using established standards. Orders and maintains appropriate inventory of unit supplies, e.g., office supplies, formula, blood bank, I-STATs.

●Provides customer service support to internal and external customers with clear and concise communication, e.g., warm greeting protocol, directions, visitor hygiene instructions, visitations guidelines. Completed skilled administrative work to support all office staff and operational requirements.

●Distributes and collects appropriate paperwork and forms, e.g., phone list, round sheets, care boards, surgical and medical packets, lab labels, making BMH packets.

Hire Dynamics (Peachtree Immediate care) Atlanta, Georgia 7/2020 – 08/2021

Site Supervisor (Swabber/Lab Processor/Lab Resulter/Charter and Registration)

●Manage specimen receipt and accessioning of specimens for testing according to established criteria

●Assist in routine laboratory maintenance, including equipment maintenance, maintaining lab cleanliness and a safe laboratory environment, following laboratory’s established policies and procedures

●Manage inventory by identifying and replenish testing supplies as necessary, order materials and supplies

●Assist licensed personnel in the following, under direct and constant supervision: routine clinical testing (including nucleic acid extraction), equipment and reagent validation, and other laboratory activities requiring licensure in specialties or subspecialties. If a PCR is done will complete beacon lab orders, print lab labels and place on prepared PCR

●Document all corrective actions taken when there is a deviation to the test system

●Monitor, operate and troubleshoot instrumentation to ensure proper functionality

●Report accurate and timely test results in order to deliver quality patient care

●Maintain a safe work environment and wear appropriate personal protective equipment.

●Confirms insurance coverage and obtains authorizations if applicable.

●Evaluate the 13 employee performance

●Maintain daily patient paper work

Camilla United Methodist Church Camilla, Georgia 9/2010-6/2012

Assistant Administrative Assistant

●Managed department inventory, including purchasing, stocking, and organizing items.

●Maintained digital databases, physical files, and area logs.

●Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

●Interacted with customers professionally by phone, email, or in-person to provide information and direct to desired staff members.

●Improved office operations by automating client correspondence, record tracking and data communications

●Lite bookkeeping

Children’s Healthcare of Atlanta Atlanta, Georgia 6/2007-7/2010

Unit Secretary/Patient Care Tech

●Maintained current and accurate medical records for 30 inpatients unit.

●Maintained rapport with all unit staff, including physicians, nurse, and other healthcare personnel

●Orients new unit secretaries and PCS

●Organized paperwork such as charts and reports for office and patient needs.

●Provides administrative support to unit by answering telephones and nurse call system, taking messages, routing calls, or notifying appropriate individual(s), printing and posting on-call schedules, checking/sending faxes, assigning/distributing/retrieving Ascom phones, assisting with developing/modifying staff schedules, maintaining/reconciling patient census in computer system, and performing quality control audits of electronic medical records.

●Orders and maintains department and patient care equipment and unit supplies as assigned using established standards. Orders and maintains appropriate inventory of unit supplies, e.g., office supplies, formula, blood bank, I-STATs.

●Provides customer service support to internal and external customers with clear and concise communication, e.g., warm greeting protocol, directions, visitor hygiene instructions, visitations guidelines. Completed skilled administrative work to support all office staff and operational requirements.

●Distributes and collects appropriate paperwork and forms, e.g., phone list, round sheets, care boards, surgical and medical packets, lab labels.

Prestige Staffing (Gwinnett Hospital) Atlanta, Georgia 5/2005-4/2007

Patient Access Clerk

●Educated patients on plans for treatment and payments.

●Assisted patients with filling out pre-admission registrations forms, fast express check-in

●Reviewing insurance verifications, collections, and reviewed and corrected claim errors

●Enters data into system for registration, billing, patient tracking, charge capture, and reconciliation in a fast, efficient way to minimize patient wait times. Compiled and reviewed medical charts.

Yanur Medical Atlanta, Georgia 5/2003-5/2005

Medical Administrative Assistant /Medial Assistance

●Ran front and back office

●Authorized and verify insurance

●Coding and billing

●Compiled and review patient's charts

●Took Vitals, doing assessment, doing EKG

●Working knowledge of basic medical terminology

●Schedules patient appointments when needed, including referral from faxes, phones, or other instructions and contacts physician offices to resolve discrepancies and schedule transportation.

Education

Georgia Medical Institute Atlanta, Georgia 2004

Certificate of Medical Administration / Medical Billing & Coding / CCMA

Atlanta Area Technical College Atlanta, Georgia 2000

Associate Degree, Computer Information

Skills

Telephone(multi-line) and reception techniques

Correspondence, Mail processing, light bookkeeping & collection procedures

Managing/filing patient records

Appointment scheduling

getting treatment preauthorization referrals

Appointment scheduling Gwinnett Hospital System (HIS, BEM, HP3000)

Patient billing (electronic, manual) CMS-1500, UB-92 claim forms

Coding: CPT, ICD-9, HCPCS, DRGs

Knowledge of insurance programs

Medical Manager 9.20 medical terminology

Office 2000: computer skills, including Microsoft Word, PowerPoint, Excel, and other Windows-based applications Dental administrative procedures: appointment scheduling, dental charting, dental insurance billing coding, dental terminology

References

References are available upon request.

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