Mental Health Case Manager
Resume:
Helen M. Cain
Greensboro, NC *7407
Cell: 336-***-**** email: **********@*****.***
Objective: To secure a position that service marginalized populations, such as those that endure mental health and disability challenges, and necessitates support and skillsets, in areas of advocating, counseling, referrals, and building rapports that will better strengthen individuals’ quality of life from a holistic approach, by meeting individuals where they are.
Work Experience:
Title: Counseling & Disability Counselor
GTCC Counseling & Disability Services 10-12-24-Current
601 E. Main St.,
Jamestown, NC 27282
Provides developmental and educational support to GTCC students in the form of assessment, short-term personal counseling, academic advising, test interpretation, and information and referral services.
Conducts individual intake interviews, documents case records, and provides support services for students regarding anxiety/depression, alcohol and substance abuse, relationship issues, stress, suicide, domestic violence, crisis intervention, and assisting in appropriate psychiatric referrals.
Provides academic advising and career development counseling.
Works with the Director to identify appropriate student populations for group counseling and outreach programming; designs and facilitates group counseling services and psycho-educational workshops and campaigns for specific student issues.
Works with individuals and groups in a holistic, cognitive-behavioral capacity to effectively address developmental challenges and barriers to success.
Provides mental health strategies in an effort to retain students and assist them in achieving their academic goals.
Serves as a member of the student behavioral intervention team for the College.
Greensboro Housing Authority
Title: SPC Case Manager *-**-**-**-**-**
1300 Ogden St
Greensboro, NC 27406
Shelter Plus Care – Case Manager
•Performed Intakes & Assessments
•Completed Psychiatric, Substances, Vocational Rehab, Education, and Housing Referrals
•Performed Intensive Case Management
•Provided Disability Support & Referral Services
•Facilitated Life skills Workshops that includes Psycho-Educational, Employment, Budgeting, Relationships, housing, and Budgeting.
•Provided additional support through Individual and Group Zoom Meetings.
•Provided Community Resource Referrals
•Completed Case notes, secure important documents and records pervasive to clients.
ISP.
•Performed Goal Planning
•Performed strong Rapport building with clients.
•Completed Recertifications
•Performed Home Visits
•Completed Monthly Reports
•Utilized theory practices such as CBT & ACT
Open-door Ministries
Title: Mental Health Aide/Clinical SW in training 8/2020 -11/2021, PRN
Arthur Cassell’s Transitional Housing for Homeless Veterans
1022 True Lane Dr.
High Point, NC 27260
•Performed Intakes & Assessments
•Completed One- On-One Weekly case management meetings.
•Completed Treatment Planning
•Completed Goal Planning
•Performed Medication Management
•Facilitated Group Therapy Meetings
•Utilized Crisis Intervention methods when needed.
•Performed Housing Referrals & Research
•Performed Discharge Planning
•Supported Veterans Challenges with Disabilities, by Advocating for needed Community & Veterans Services.
Tiny House Community Development
Title: Case Manager
1310 W. Gate City Blvd.
Greensboro, NC 27407 10/2019-8/2021
•Performed Intakes & Assessments
•Completed Outreach & Case Managed Services
•Completed Home Visitations
•Performed Follow-up Phone Calls
•Completed Data Entry through HMIS
•Performed Record & Documentation Tasks
•Attended Monthly and Community Meetings
•Provided Community Referrals Services
•Performed One on One goals and evaluation Outcomes.
•Counseling and referral resources
RHA
Title: Direct Support Aide
1508 Gatewood Ave. 5/2019- 8/2020 -part-time
Greensboro, NC 27405
Position Held: Direct Support Person
Provided assisted with daily routine to clients enduring physical and mental challenges:
•Assisted with bathing and dressing, and overall hygiene care.
•Worked with clients in completing their daily goals and objective activities.
•Assisted in feeding and transporting clients.
•Performed Daily documentation reference to client's daily outcomes, behaviors, and any new concerns.
•Worked in teams to help accomplish tasks.
•Provided medication necessities.
Servant’s Heart
Title: Support Aide
3706 Old Battleground Rd., Greensboro, NC 27410 9/2018 - 1/2019 PRN
Position Held: Direct Support Person
•Assisted Severely, physical disabled clients with daily routine care, during Day Program.
•Assisted clients in meeting short- and long-term goals.
•Logged client’s vitals on computer, as it related to their care plan book.
•Facilitated group activities – bingo, movies, arts & Crafts.
(Training: CPR, De-escalation, MAR) 2018
NCAT University
Title: Admin. Asst. (Work-Study)
1601 E. Market Street
Greensboro, NC 27406 10/2017-5/2019
•Managed and provided assistance to students in computer room.
•Assisted supervisor with campus events related to social work/sociology.
•Helped with office projects.
•Delivered mail to surrounding buildings.
INTERNSHIPS
Internship/Workstudy
GTCC Counseling Center
Title: Coordinator, Single Parent Support Group (Work-Study)
601 E. Main Street
Jamestown, NC 27282) 8/2015/5/2017
•Facilitated weekly support meeting.
•Assisted students in crisis (Domestic Violence, Threat of Homelessness)
•Provided resources needed to help students continue their education.
•Attended weekly leadership meetings.
•Assisted students with disabilities, mental health, and substance challenges.
•Completed Weekly student follow-up.
•Attended retreats in reference to leadership.
•Completed Research Project (Why Individuals drop out of college)2017.
Internship:
Arthur Cassell’s House (Open Door Ministries)
1022 True Lane, High Point, NC 27260
Position Held: Clinical MSW Student 8/2020/5/2021
•Provided case managed services to veterans experiencing homelessness, mental, substance, and physical health challenges.
•Facilitated weekly group meetings.
•Completed Intakes & Mental Health Assessments.
•Assisted clients with goals and objectives planning.
•Assisted client in finding housing before exiting date.
•Worked with VA Reps in reference to clients’ progress and needed supports.
•Helped clients with budgeting plans and keeping journals to monitor their progress.
•Completed client documentation and note taking as needed.
•Met Supervisor weekly.
Internship
Greensboro Housing Authority Continuum of Care Program (PSH)
1300 Ogden Street Greensboro, NC 27406
Intern-Social Worker 8/20/18-4/30/19.
•Provided case management to caseload of 15 clients.
•Performed Intakes, Assessment, Action Plans, House Visits/Inspections
•Assisted in Facilitating Life Skills Meetings that are client-based, with resource availability.
•Attended meeting with agencies (Partners Ending Homelessness)
•Transported Clients
•Worked with supervisor and co-worker, as a team
Education:
•NCAT/UNCG Joint Master of Social Work Program (5/2021) MSW, LCSWA
•North Carolina A&T (BSW) program (2019) & Minor in (Psychology)
•Guilford Technical Comm. Col. (AA Mental Health )2017
•Paralegal Institute (Certificate)1999
•Southwest Bible College & Seminary (B.A. Ministry)1998
Associations & Involvements:
•Attended Built for ZERO – Vets and Chronic Homelessness initiative 3/2019.
•NASW 2018 Member
•Dean’s List 2014-2019,
•NCAT Social Work Club
•President of Single Parent Support Group (2015-2017)
•Volunteer at Urban Ministry Potter’s House, Greensboro (2019).
•Volunteered at Step-Up Ministry, Greensboro (2016) Active parent at Head Start (2004) McIlveen Center, N. Church St.
Licensure – LCSWA 6-2021
Certified QPR Trainer (Suicide) 2-2024
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