Product Manager Quality Assurance

Maricela Sydnor, CTAL-TM, ITIL, SAFe *.*, CSM, Devops, POPM

Burke, VA 22015 • 571-***-**** • ***************@***********.*** • http://linkedin.com/in/maricela-sydnor-355717114

Visionary and empathetic leader renowned for guiding and nurturing multiple teams within a division to peak performance. Accountable for steering teams towards achieving divisional objectives through inspirational leadership and strategic guidance. Proficient in prioritizing initiatives, allocating resources, and crafting policies to foster an environment of collaboration and growth. Drives impactful business outcomes by empowering and developing team members to reach their full potential.

Execution Leadership

Strategic & Business Planning

Programs / Project Leadership

Strategic & Tactical Technology Leader

Visionary & Innovative

Transformational & Influential Leadership

Change Leadership & Management

Technologist & Subject Matter Expert

Budget & Cost Management

Risk Management Leadership

Professional Experience

Navy Federal Credit Union - Vienna, VA

Technical Product Manager December 2023 - Present

Responsible for driving strategic technology initiatives to optimize business operations. Skilled in overseeing the inception, execution, implementation, and maintenance of IT projects to align with organizational goals. Proven track record of leading cross-functional teams, fostering innovation, and delivering high-quality IT services.

Provide leadership to IT professionals, ensuring accountability for the performance and results of multiple related teams.

Develop strategic plans, organizational priorities, and execution strategies in line with division objectives.

Manage, direct, and guide staff to ensure effective planning, development, testing, and deployment.

Ensure optimal efficiency of assigned cloud infrastructure within allocated budgets.

Collaborate with client management, conduct project planning, and allocate resources for various projects.

Engage extensively with platform providers to ensure technical, security, and performance capabilities of offering, while also reviewing initial costs.

Respond effectively to system audits, ensuring compliance with relevant regulations and standards.

Navy Federal Credit Union - Vienna, VA

Quality Assurance Manager October 2015 - 2023

Dynamic and results-driven professional with a proven track record in technology management, software testing, and project leadership. Adept at driving strategic initiatives, optimizing resources, and fostering a culture of innovation to achieve organizational goals.

Orchestrated and guided technology software testing endeavors across ETS projects, meticulously upholding quality benchmarks, timelines, and fiscal prudence.

Implemented a discerning approach to resource allocation, ensuring project-based personnel were strategically matched to requisite skill sets, thereby optimizing system integration testing proficiency.

Pioneered the establishment and enforcement of documentation standards and quality assurance methodologies, guaranteeing steadfast adherence to regulatory protocols and corporate directives.

Diligently monitored performance metrics for technology support functions and procedural efficacy, conducting systematic evaluations to propel ongoing enhancements and foster accountability.

Nurtured a culture of learning and professional advancement, offering mentorship and guidance to team members through tailored career development initiatives.

Spearheaded a cohesive cross-functional team, cultivating an environment of collaboration and productivity conducive to the realization of strategic business development plans and corporate objectives.

Notable Accomplishments:

Acknowledged with the ETS Moving Forward and Lead by Example Award for exceptional contributions to the Application Testing division, showcasing dedication and proficiency in ensuring the quality and reliability of critical systems.

Recognized for Sustained Superior Performance multiple times during my tenure at NFCU, underscoring a track record of consistent excellence and commitment to organizational success.

Successfully designed and implemented a comprehensive mentoring program, fostering professional growth and knowledge sharing across teams within the organization, thereby enhancing productivity and collaboration.

Attained a series of project implementation certificates, demonstrating a high level of proficiency and expertise in project management methodologies and execution, contributing to the successful delivery of key initiatives.

Navy Federal Credit Union - Vienna, VA

Multiple Roles August 2000-October 2015

Sr. Software Test Analyst August 2005 - October 2015

Software Tester June 2003 – August 2005

Savings Products Audit Specialist January 2002 - June 2003

Contact Center Specialist August 2000 – December 2001

Earlier Work Experience

First Union Bank

Customer Relations Manager January 1998 -July 2000

In my role as a Service Manager at First Union, I was entrusted with guiding the operations of a team of committed Customer Service Representatives. I embodied First Union's customer-centric ethos with finesse, diversity, and unwavering integrity. My responsibilities were multifaceted, seamlessly blending strategic oversight with hands-on engagement with tellers, customer service agents, and loan officers.

Managed and developed a team of Customer Service Representatives who provide low to moderately complex customer support, and engage key stakeholders and business partners associated with customer service.

Identified and recommended products for customer service and productivity standards and goals, growth opportunities, and risk control development.

Made decisions and resolve issues regarding escalated customer inquiries to meet business objectives.

Interpreted and developed standards and goals for customer service.

Collaborated and consulted with more experienced management, internal partners, relationship leaders, and colleagues to ensure customer satisfaction.

Managed allocation of people and financial resources for customer service.

Mentored, and guided talent development of direct reports and hired talent.

Telac Communications

Sales Manager January 1997 -January 1998

As a Sales Account Manager, I ensured the development and closure of sales across all lines of business within the branch, aligning with Company objectives, policies, and procedures. I oversaw the implementation, delivery, and management of sales by contractual agreements, thereby ensuring the fulfillment of Company, customer, and financial performance criteria. Throughout my tenure, all facets of the sales endeavors were executed with a focus on efficiency, financial management, profitability, and the attainment of branch objectives.

Ensured implementation, delivery, and management of sales activities by contractual agreements to meet company, customer, and financial performance requirements.

Developed and closed sales across all branch lines of business, aligning with company goals, policies, and procedures.

Managed all aspects of the sales process with a focus on efficiency, financial management profitability, and branch goals achievement.

Led cross-functional teams to drive sales initiatives and meet or exceed targets.

Fostered strong relationships with clients to understand their needs and deliver tailored solutions.

Provided regular reporting and analysis to senior management to inform decision-making and drive continuous improvement.

Licenses, Training & Certification

Certified SAFe 6.0 Agilist

Certified Scrum Master (CSM)

Product Owner/Product Manager (POPM SAFe 6)

DevOps

ISTQB Test Manager (CTAL-TM)

ISTQB Certified Tester Foundation Level (CTFL)

ISTQB Advanced Level Test Analyst (CTAL)

Managing IT Projects Workshop George Washington University

Membership, Volunteer Work & Association

Active participant in Woman In IT

Manage the Year Up Intern Students – Ensure that young adults gain the skills, experiences, and support that will empower them to reach their maximum potential through career development and higher education.

Education

Bachelor of Science (B.S.) in Information Technology Columbia Southern University

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