Customer Service Account Manager
Resume:
Kellie Phillips
Snellville, GA 30078
Phone 470-***-****
Email: *************@*****.***
OBJECTIVE
Full time position with a growing company utilizing the customer service and leadership skills that I have learned in school, as well as seventeen years of experience gained while working in the trucking industry. I gained great experience in revenue, leadership and management while working in the office, on-site at the customers locations, and working remotely from my home office. WORK HISTORY
2018-2021 Pemco-Limited Denver, CO
04/18-11/22 Consultant
Call municipalities to verify foreclosed properties.
Research payment of taxes on foreclosed properties
Research municipalities to verify information and set up new municipalities.
Confirm any costs allocated to a property to confirm payments are actually due payment for jobs they say need to be completed. 2009-2018 Kellie’s Kids in Home Daycare
When the economy turned, and I was laid off from Swift Transportation, I began keeping children out of my home. I had people start inquiring with me would I consider keeping their children. So, after careful consideration, I opened my home up as an in-home daycare. This allowed me to be able to continue to raise my own child and not have to have someone or a daycare keep him.
1992-2009 Swift Transportation Decatur, GA
10/01-04/09 On-Site Customer Service Account Manager
Manage a specific customer need.
Ensure on-time delivery of all the customer’s freight.
Manage the drivers to ensure all shipping and receiving is done in a timely manner.
12/99-10/01 Customer Service Account Manager
Manage customer needs for a specific territory.
Page 1 of 3
Ensure on-time delivery of time-sensitive freight.
Resolve any customer problems that may arise.
06/99-12/99 JIT Dispatch
Monitor the customers freight to ensure on-time delivery.
Dispatch trucks so that “time sensitive freight” will arrive on time.
Assist drivers with load-related issues.
03/98-06/99 JIT Customer Service Account Manager
Book freight for customers
Track shipments to guarantee on-time delivery.
Ascertain those customers’ needs are met in a timely and professional manner. 04/97-03/98 Revenue Account Specialist
Provide accurate billing of invoices for a specified cell of customers.
Handle collections of past due bills
Negotiate billing discrepancies with customers.
11/96-04/97 Revenue Team Leader
Assist employees in achieving revenue goals as well as company goals.
Ensure employees perform assigned job functions in a timely manner.
Assist with any issues that arise involving targeted accounts. 12/94-11/96 Revenue Analyst
Responsible for month-end closing of the books.
Work closely with the controller to ensure proper balancing of the general ledger.
Work with the departments involved to assure an effective and efficient closing.
01/94-12-94 Revenue Liaison
Train new employees on billing functions
Assist billing specialists with any problems encountered with the external and internal customers.
Page 2 of 3
11/92-12/94 Billing Specialist
Responsible for accurate billing of invoices to the customers for the customers to pay in a timely manner.
EDUCATION
Bachelor’s degree, Marketing, Christian Brothers University, 1999
Associate degree, Accounting, Northwest Mississippi Community College, 1994
Graduated, Southern Baptist Education Center (High School), 1990 SKILLS
Excellent organizational and communication skills
Supervisory / Management skills
Customer Service experience
Billing, reconciliation, and applying cash to accounts.
CRT and PC skills including Microsoft Office, Excel, Power Point
Office equipment including: 10-key calculator, multi-line telephone system, copier, fax machine.
References and salary expectations available upon request Page 3 of 3
Contact this candidate