Customer Service Social Media
Resume:
Ashley Robinson
Perfect Candidate
************@*******.***
Dynamic instructor and leader with excellent customer service skills, designed to achieve improvements in quality of life outcomes and satisfaction for clients. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Sneaker Paint Artist
Paint Them Kicks-Antioch, CA
December 2023 to Present
Hosting and facilitating weekly paint classes for adults, youth and families. Teaching participants how to paint sneakers and create designs. Keeping inventory and conducting social media marketing. Independent Art Instructor
Litefire LLC-San Jose, CA
January 2018 to Present
Providing curated Paint, Wine and Chocolate Art Classes for groups of students within the community. Art work is done on canvas using the following mediums: acrylic, water color, marker, jewels, hot glue and fabric. Class sizes vary from 5-12 students and are taught all over the Greater Bay Area. Home Health Aide
In Home Support Services (IHSS)-Antioch, CA
September 2023 to November 2023
Served as a consultant, thought partner and developer in providing home health care services to families with disabled individuals that required intensive care and rehabilitation. Analyzed and evaluated the effectiveness of program operations (human resources, personnel, finance, communications, automated business systems) in meeting established goals. Found and developed methods to resolve or address issues that directly affect the accomplishment of program goals.
Director
The Hidden Genius Project-Oakland, CA
February 2023 to September 2023
Strategy Development— Developed and refined comprehensive and holistic strategy to provide support to Immersion participants (Hidden Geniuses) that enhanced the quality of their experiences and strengthened retention. Developed strategic vision and plan to build an effective, healthy, and dynamic organization capable of growing its reach to national levels. Engaged with strategic partners to build relationships, collaborate, and share learnings.
Director
FIRST 5 Santa Clara County-San Jose, CA
January 2020 to April 2023
Supervised a team that developed pathways for external professional development, while improving community engagement strategies, resulting in over 600 providers served. Worked with community partners and stakeholders to gather feedback and improve service delivery, service
quality and performance indicators, resulting in a 40% improvement. Evaluated operational metrics and spearheaded process improvements to increase productivity by 25% and
reduce expense by 40%.
Social Work Supervisor Equivalent
County of Santa Clara-San Jose, CA
May 2016 to January 2020
Improved policies and procedures around family engagement and relationship- building strategies, as well as adjudication processes, resulting in a 25% reduction in recidivism rates. Supervised 6- 8 staff, by providing ongoing consultation, reviewing performance, making critical decisions about unique case findings with management and making recommendations to update policies to effectively provide quality service to the community. Managed and triaged emergency and non-emergency suspected abuse report calls to internal response teams and local law enforcement.
911 Dispatcher
University of San Francisco-San Francisco, CA
April 2004 to May 2007
Received emergency and non-emergency calls, advised callers and dispatched emergency units to specific locations as necessary. Maintaining familiarity with police codes, efficiently operating a police radio dispatch system, and remaining calm during stressful situations. Monitored radio frequencies, set priorities among incoming events and dispatched the appropriate agency to necessary locations using both radios and computers.
Education
Bachelor's degree in Psychology
University of San Francisco
Skills
• Microsoft Office (10+ years)
• Google Suite (10+ years)
• Leadership (7 years)
• Youth and Adult Education (7 years)
• Project management (10+ years)
• Report writing (10+ years)
• Caregiving (1 year)
• Customer service (10+ years)
• Data entry (10+ years)
• Presentation skills
• Supervising experience
• Adult education
• Curriculum development
• Documentation review
• Childcare
• Early childhood education
• Teaching
• Organizational skills
• Communication skills
• Visual arts painting
• Event Planning
• Time management
• Mentoring
• Camp
• Experience with children
• Special education (7 years)
• Classroom experience
• Experience working with students
• Care plans
• Microsoft Office
• Public speaking
• Classroom management
• Merchandising
• AutoCAD
• CAD
• Drafting
• Sales
• Social media management
• Dispatching (5 years)
• Home Care
• Social Work
• Computer literacy
• Physical therapy
Certifications and Licenses
CANS
December 2022 to December 2023
Certified Home Health Aide
Driver's License
Non-CDL Class C
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