Customer Service Mental Health
Resume:
Monica Carter
**** ****** ******, ********, **. *1903 706-***-**** ****************@*****.***
Objective
Seeking a position at a reputable company with opportunity for growth. I am a reliable, and dependable worker who can work in various environments utilizing my great customer service, organizational skills, problem solving skills and attention to details to fit organizational needs.
Experience
Synergy Behavioral Services
Registered Behavioral Technician
Accurately implemented skill acquisition programs and treatment plans for children and young adults with mental health disabilities.
Communicated professionally with families.
Accurately kept record of client’s progress.
Completed daily session notes.
Managed challenging behaviors that occur.
Engaged in supervision sessions with BCBA.
Traveled to client’s homes/community settings, as required to deliver services.
Participated in initial and ongoing staff training as offered, as well as commit to continued learning and performance improvement
Delivered ABA therapy in a 1:1 setting.
Positive Behavioral Services
Registered Behavioral Technician
Accurately implemented skill acquisition programs and treatment plans for children and young adults with mental health disabilities.
Communicated professionally with families.
Accurately kept record of client’s progress.
Completed daily session notes.
Managed challenging behaviors that occur.
Engaged in supervision sessions with BCBA.
Traveled to client’s homes/community settings, as required to deliver services.
Participated in initial and ongoing staff training as offered, as well as commit to continued learning and performance improvement
Delivered ABA therapy in a 1:1 setting.
Chestatee Counseling Center 08/2022 – 02/2023
Contractor - Dahlonega, GA - Behavioral Aide
Provide behavioral aide services for clients to improve every day and long term behaviors. Overseen supervised visitations for clients and their family members while establishing a safe environment.
Provide transportation services to clients in multiple counties in the state of Georgia.
Provide emergency hoteling services and supervision for clients that have been displaced.
Ttec
Licensed Healthcare Insurance Agent
Assisted individuals in understanding their coverages and selecting the right products, services and best solutions to meet their personal health and financial needs
Provided full lifecycle customer service and sales where I could accept inbound or outbound calls or make calls to provide follow up to customers.
Responded to customer inquiries with compassion and active listening and selected the best solution in an efficient manner
Identified additional needs customers may have and help them to upgrade products or services
East Alabama Mental Health
Mental Health Technician
provided support to mental healthcare professionals in hospitals, private institutions or patient residences.
observed and reported information about patient behavior to the Doctor, including mood swings and the wellbeing of their patients.
Responsible for patient safety, welfare, and the implementation of therapeutic milieu and treatment plans.
Served as a patient observer on a patient care unit who has been assessed to require any degree of observation in order to maximize patient safety.
Performed general receptionist and clerical duties in order to facilitate efficiency of the mental health unit.
U.S. Census Bureau Columbus, GA.
August 2020-November 2020
Office Clerk
Maintained files and records so they remain updated and easily accessible.
Answered the phone to take messages or redirect calls to appropriate colleagues.
Utilized office appliances such as photocopier, printers etc. and computers for word processing and spreadsheet creation.
Processed and prepare documents, such as business or government forms and expense reports.
Kept the departmental printers and copiers operating properly and alert management when repair is required.
Oct. 2019- July 2020 Support.com Columbus, GA.
Customer Service Representative
Conferred with customers by phone to receive orders for installation, turn-on, discontinuance, or change of service.
Complete contract forms, prepare change of address records, and issue discontinuance orders, using computer.
Resolved billing or service complaints and refer grievances to designated departments for investigation.
Feb. 2018- Jume. 2019 Convergys Columbus, GA.
Customer Service Representative
Conferred with customers by phone to receive orders for installation, turn-on, discontinuance, or change of service.
Complete contract forms, prepare change of address records, and issue discontinuance orders, using computer.
Resolved billing or service complaints and refer grievances to designated departments for investigation.
Yes Prep February 2017 - November 2017 - Houston, TX
Behavior Support Specialist
Completed behavior support and administered support plans for ‘children.
Supported child interventions between caregivers, faculty and parents. Counsel parents on community awareness and environmental safety.
Education
Sep. 1996-Nov. 1996
GED
Feb. 2015- April 2020
Bachelor’s Degree- Applied Behavioral Science
References available upon request
Tillinghurst Adult Education Columbus, GA.
Ashford University San Diego, CA.
Contact this candidate