Customer Service Food

angieburdick*@Angela gmail.com Angelica, Burdick NY +1-585-***-****

PROFESSIONAL SUMMARY

I have currently 25+ years in customer service excellent communication skills, 18+ years experience in management at all levels. I am ready willing and eager to learn new skills and opportunities. Currently I am seeking employment out of my home all skills and requirements needed able to begin immediately. WORK HISTORY

Cook at Belfast Hotel Inc

08/2018 - 01/2020 (2 years)

Created cleaning rotation schedule to keep kitchen and dining areas healthy. Directed food deliveries. Identified areas in the dining room that needed improvement for heightened customer satisfaction. Improved food service by evaluating processes and implementing new ideas. Inspected food preparation equipment and ordered service if needed. Interacted with customers on a daily basis with excellent communication skills. Prepared dough and mixes ahead of time to make the following day more productive. Supported team members in presenting upper management with ideas for improvement. Took inventory and ordered produce for fresh meals each day. Took orders, prepared quality food and served it to the right customers. Trained new team members on POS software and order-taking. Worked with upper management to plan menu options. Assistant manager at Crosbys

01/2015 - 05/2018 (3 years)

Accurately completed cash register transactions. Assisted marketing staff in creating and assembling visual displays and sales displays. Attended workshops, seminars, and other training events to improve management qualities. Championed promotional items to achieve sales goals. Cleaned shelves, tables, and counters. Communicated with customers on multiple phone lines, through email and live online chat. Created promotional and marketing materials. Deployed humor, patience and empathy to resolve customer issues. Diagnosed and resolved problems based on customer information and needs. Educated customers about product options to exceed their experience. Enforced company policies and procedures through implementing a three-strike system to promote professionalism. Established strong business relationships and created a deadline-driven team. Estimated alteration of merchandise and cost of repairs. Facilitated stock management and inventory, conducting routine inventory audits and cycle counts. Greeted and directed customers. Handled incoming calls from customers who had product complaints. Hired and trained new employees, including selecting seasonal workers to hire on permanently. Also conducted performance reviews and handled employees with poor performance or attendance. Interfaced with customers to determine purchasing needs, directed them to appropriate items, and recommended additional products. Maintained records of sales. Participated in sales blitzes. Prepared and delivered presentations to the sales and customer service teams. Provided customer service with minimal instruction and supervision. Received and processed cash and credit payments. Resolved conflict between customers, between employees, and between customers and employees. Responsible for inventory, pricing, merchandising, and displays. Served multiple customers at once in a stressful environment. Watched for, recognized, and prevented security risks. Worked all types of shifts and worked on holidays. Worked with/in other departments in the store to gain knowledge of all products and to make connections with other department managers and associates.

Telemarketer at Empereon Marketing

05/2013 - 04/2015 (2 years)

Answered customer queries related to products, services or their specific accounts. Assessed customer needs based on words and tone of voice to determine the best action to take for customer retention. Audited call center representatives to ensure quality service was being provided. Conducted market research surveys to determine what new or current customers hoped to get from products and services. Directed inbound calls to appropriate departments or management as needed. Escalated calls to management as requested or necessary. Executed secure financial transactions over the phone. Handled incoming calls from a national call pool and customized answered based on the caller's location. Initiated phone calls to current customers to ensure satisfaction with products and services. Provided customer resolution by listening to the customer's problem and offering several solutions from which the customer could choose. Provided technical support for customers who needed assistance with services or products purchased. Used cold calling methods to update potential or current customers on new products or deals. EDUCATION

Belfast Central School

Graduated 1996

Alfred State College

Graduated 1998

SKILLS

food services, 10 years

cooking, 10 years

sanitation, 10 years

food safety, 10 years

purchasing of food, 10 years

Phone, 28 years

Training /supervising employee, 15 years

restaurant industry, 0 year

Customer service, 28 years

Management, 18 years

Computer, 10 years

Communication, 20 years

Banking/paper work, 15 years

Retail management, 16 years

Product inventory, 15 years

LANGUAGES

English, Moderate

SOCIAL NETWORKS

Facebook, https://*************@*****.***

Twitter, https://Victoria Reeves-Herlocker

Linkedin, https://www.linkedin.com/in/walter-p-6724a119/ ABOUT ME

I served in the military

I have a drivers license

I have management experience : 25 years

I have a security clearance

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