Customer Service Representative

Indiyah Sanders

****************@*****.*** 945-***-**** Seagoville, TX

SUMMARY

Seasoned customer service professional with 2 years of experience, including as a Customer Service Representative at Concentrix and Verizon Communications. Skilled in handling high-volume customer inquiries, ensuring satisfaction, and maintaining detailed records. Seeking a Customer Service Representative role to leverage expertise in problem resolution, performance metrics, and interdepartmental collaboration. WORK EXPERIENCE

CVS Pharmacy Dallas, Texas

Pharmacy Technician Apr 2023 - Feb 2024

• Accurately measured, filled, and labeled prescription medications, ensuring adherence to safety protocols and regulatory guidelines.

• Maintained and organized pharmacy inventory, efficiently restocking medications and diligently monitoring for expiration dates.

• Provided customer service by responding to inquiries, managing incoming phone calls, and processing insurance claims while maintaining precise patient records.

Wing Stop Dallas, Texas

Shift Manager March 2022 - Apr 2023

• Managed daily operations, supervised team members, and maintained adherence to company policies, ensuring high standards of customer service and restaurant cleanliness.

• Conducted employee scheduling, delivered training to new staff, and efficiently handled inventory management to align with sales objectives.

• Upheld a positive and safe work environment by enforcing health and safety protocols. Alacrity Solutions Call Center Dallas, Texas

Claims Adjuster Feb 2022 - Nov 2022

• Assessed and documented property and vehicle damage, ensuring accurate estimation of repair costs and fair claim settlements.

• Investigated claims thoroughly, including policy review and interaction documentation, to provide informed support and resolution.

• Delivered customer support across multiple channels, effectively resolving complaints and contributing to customer satisfaction.

Concentrix Remote

Customer Service Representative Apr 2021 - Jan 2022

• Acquired in-depth knowledge of company products and services to enhance customer support and issue resolution processes.

• Collaborated with cross-functional teams to meet key performance indicators, including response time and resolution rate.

• Maintained accurate and detailed records of customer interactions to ensure consistent service quality and follow-up.

Verizon Communications Dallas, Texas

Customer Service Representative Feb 2022 - Mar 2021

• Addressed customer inquiries with effective troubleshooting and problem resolution, enhancing satisfaction and service quality.

• Delivered comprehensive support on products, services, billing, and account management, facilitating informed customer decisions.

• Managed a substantial volume of incoming communications, maintaining high levels of customer service and resolution efficiency.

EDUCATION

Bridgeland High School

High School Diploma, General Studies

Cypress, TX

2021

Prairie View A&M University

No Degree (Incomplete), Nursing

Prairie View, TX

CERTIFICATIONS

Pharmacy Technician Certification

Shift Manager of the Month Award

A/B Honor Roll

SKILLS

Excellent Communication and Interpersonal Skills • Strong Organizational and Time Management Abilities • Ability to Multitask • Attention to Detail and Accuracy in Tasks • Fast Learner • Analyzing Issues and Decision-Making Skills • Familiarity With Customer Service Principles and Practices • Proficient in Microsoft Word, PowerPoint, and Internet

• Data Entry/Management • Leadership Skills Such as Taking Initiative and Demonstrating Responsibility • Open to Opinions and Different Perspectives • Remote Communication Skills • Pharmacy Tech Skills and Dealing With Sick Patients

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