Customer Service Front Desk

Hope Layfield

Clinton Township, MI • +1-313-***-**** • ************@*****.***

Detail oriented, determined hard worker with great customer service experience. Professional demeanor with a willingness to learn and grow within the company. Skilled in cash handling, team leadership, and efficient work both independently and collaboratively.

WORK EXPERIENCE

Customer Service Advocate • Full-time 2024 - Present Audi • Auburn Hills Michigan

Team Lead

Transnav Groupe Plastivaloire • New Baltimore, MI

Receptionist 2021 - 2022

CLINTON COUNSELING CENTER • Mount Clemens, MI

Stocker/Cashier 2019 - 2021

ALDI • Clinton Township, MI

Customer Service Representative 2019 - 2019

Central Transport • Warren, MI

EDUCATION

Associate's degree in General Studies

Macomb Community College • Clinton Township, MI

• Ability to work in a fast- paced extremely customer focused contact center

• Ability to interact with professionalism and maturity

• Excellent verbal and written communication skills

• Ability to multi task and have strong attention to detail

• Ability to quickly and accurately document information

• Leading a team in daily operations

• Ensuring smooth workflow and team coordination

• Trained new hires in assembly techniques

• Led a team to process data entries per day with 100% accuracy, ensuring timely completion and delivery of projects.

• Managed front desk operations

• Scheduled appointments and assisted clients

• Greet clients with a friendly smile on the way in and out of the office

• Managed stock inventory

• Handled cash transactions efficiently

• Provided exceptional customer service to the customer

• Provided customer support and assistance

• Resolved customer inquiries and issues

SKILLS

• Cash Handling

• Cash register

• Clerical experience

• Customer service

• Front desk

• Leadership

• Management

• Microsoft Office

• Organizational Skills

• Team Management

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