Customer Service Technical Support

ANKIT MAKDE

Nagpur, Maharashtra, ****** +91-855******* ***********@*****.*** linkedIn

SUMMARY

Dedicated and customer-focused Customer Service Associate with 1.5 months of experience in technical support. Skilled in resolving complex issues, providing exceptional customer support, and ensuring customer satisfaction. Seeking to leverage expertise in a dynamic environment to contribute to the success and growth of the company

EXPERIENCE

Hexaware Technologies, Nagpur April 2023 - August 2024 Associate

• Assisted end-users with troubleshooting desktop, laptop, and printer issues..

• Provided support for network connectivity issues, including Wi-Fi, VPN, and LAN troubleshooting..

• Communicated effectively with customers through email, live chat, and phone.

• Diagnosed and resolved hardware, software, and network problems, including system crashes, application errors, and connectivity issues.

EDUCATION

Priyadarshini collage of Engineering, Nagpur Graduated [2014 - 2018] Bachelor of Civil Engineering

SKILLS

• Customer Service: Strong ability to handle diverse customer inquiries and complaints with empathy and professionalism.

• Communication: Excellent verbal and written communication skills for effective interaction with international clients.

• Problem-Solving: Proven ability to resolve complex issues quickly and efficiently, ensuring customer satisfaction.

• Technical Proficiency: Familiar with CRM software, Microsoft Office Suite, and various communication tools.

• Time Management: Capable of managing multiple tasks and priorities in a fast-paced environment CGPA: 7.76

GitHub

TECHNICAL SKILL

Opertaing system:- Windows,MacOs,Linux

Network:- TCP,DNS,DHCP,VPN,WIFI troubleshooting

Tools :- JIRA,ServiceNow,TeamViwer,Zoom,Microsoft office suit programming language:-basic knowledgeof python,bash scripting

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