Front Desk Quality Assurance
Resume:
Cyntia Jean
North Lauderdale, FL 33068
(754)) 457-0004
********************@*****.***
Skills
Crossed trained specialist with over six years years experience in quality assurance, retail, and customer services. I demonstrated a solid track record of enhancing processes efficiently with notable increases in component validation speed and always improving in compliance checks. I am an expert in cultivating in collaborative environments, mentoring individuals, and leveraging data driven strategies to optimize operational workflows, and enhance customer satisfaction. I am committed to applying these skills to further improve business processes and customer engagement.
Experience July 20242022 – Currently First Service Residential/The Berkley South, Fort Lauderdale FL – Front Desk Operations
Demonstrates excellent customer service, communication, and time management skills.
Monitors and operates electronic control systems and emergency response systems.
Responds to emergency situations in a timely manner.
Accurately maintains daily logs, records, and forms.
Follows safety protocols and assists with maintaining a safe work environment.
Works shifts subject to change based on association needs.
Read and understand FirstService Employee Handbook and Operations Procedures.
Check in with the Community Association Manager during the issuance of a Tropical Storm or Hurricane Watch or Warning.
While on duty or on the property, be in full uniform and maintain a neat appearance (this includes displaying employee I.D. if required).
Be courteous and respectful to fellow employees, residents and guests.
Contact the management office if you will be tardy or absent.
Maintain their assigned areas in a neat and organized manner.
Safety procedures must be maintained and adhered to. Any safety issues must be brought to the attention of the Community Association Manager immediately.
Attend mandatory staff meetings.
Supervise all moves, deliveries and check on the status of unit owner construction, ensuring that everything proceeds smoothly according to the properties Rules and Regulations, reporting any damage to common areas immediately to the Community Association Manager.
Assist the Receiving Department/front desk as needed with deliveries, moves, and contractors.
Assist unit owners, residents and guests in a courteous, helpful manner; referring all questions that cannot be handled to the management office for further assistance.
Retrieve packages from the receiving office after normal receiving hours or if the Receiving Clerk is busy assisting others. Proper procedures regarding the release of packages must be followed.
Relieve the Receiving Clerk as needed.
Relieve the Front Desk as needed.
Monitor the valet area, if applicable, ensuring compliance with the association’s guidelines for vehicular traffic in the garage and on the valet ramp.
At the beginning and end of each shift, check the Fire Alarm Panel to confirm its normal status Report any troubles in writing to the Community Manager immediately.
Assist the Community Association Manager and Administrative Assistant as needed.
Respond to mechanical, medical, or police emergencies and assist as necessary.
Report to the Community Association Manager any problems as soon as possible, recording all incidents on an Incident Report.
This position requires being properly relieved before the end of the shift. If the relieving Operations Agent does not report to work on time, the on-duty Operations Agent must stay on duty until relief arrives.
August 2022 - June 2024
Randstad/GA Telesis, Pompano Beach, FL - Repair Specialist
●Create, manage, and/or expedite Repair Orders according to the needs of sales and product line teams to achieve deadlines
●Select approved vendors for repair orders based on individual vendor capabilities, turnaround time, repair cost, and company objectives
●Ensure the accurate and prompt processing of repair orders
●Coordinate with various units within GA Telesis to obtain approvals, information required, etc. to perform your tasks
●Respond and follow up on vendors’ correspondence, expedites, quote approvals, discrepancies, repair pricing negotiations and other issues while building an intercompany relationship(s)
●Create reports and PowerPoint presentations to illustrate status, backlog, vendor scorecard, on time delivery, quality performance and any other metrics requested by management
●Be able to speak in front of groups for repair order status and other topics as required
●Be able to determine BER rates, Fair Market Value, and Average Repair pricing to properly make sound decisions on repairs.
●Performed other duties such as creating shipping labels for UPS, DHL, FEDEX.
●Receive units into our ERP system (Quantum).
●Follow ATA Spec 300 Packing of Airlines Supplies.
●Conduct a visual inspection of the container and contents for shipping, and damage, packing, and proper paperwork
●Take photos of the incoming unit, data plate, and packaging
●Inspect all parts to be shipped to ensure proper shipping methods are used
●Ensure appropriate packaging materials are being used
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●Ensuring all customer items are shipped to the correct location
●Ensure proper identification of material and containers
●Selecting the appropriate packaging and transportation mode for all items being shipped
●Experience in using different online shipping systems (UPS, FedEx)
●Experience in using computers and knowledge of Microsoft Office Suites
October 2021 - May 2022
Nordstrom/Nordstrom Rack, Boca Raton, FL -
May 2020 - February 2021
● Assist customers with product selection – Boosted sales through personalized recommendations –
● Enhanced customer satisfaction – Resolved issues promptly – Contributed to team goals ● Assist customers during the check-out process and deliver an experience to remember.
● Perform stocking duties such as lifting up to 50lb, rotating products, ordering, dusting, and
● cleaning store Elevated store revenue by providing tailored recommendations to customers.
● Managed inventory and maintained store cleanliness, ensuring operational efficiency aided ● customers in checkout, creating memorable shopping experiences.
● Implemented product rotation strategies that maximized shelf life and sales.
● Addressed customer issues swiftly, boosting satisfaction rates.
● Optimized product placement, enhancing store layout and customer flow.
Teleperformance, North Lauderdale, FL - Member Service Representative
●Informed members about Medicaid benefits, eligibility, and enrollment for multiple states.
●Assisted members in locating providers and covered medications, improving access to care. ● Updated member information, issued ID cards, and changed primary care physicians.
●Facilitated internal updates for grievances, appeals, and member materials, ensuring timely resolutions.
●Resolved insurance claim complaints, aiding members in understanding billing issues.
●Scheduled appointments with various healthcare providers, enhancing member satisfaction.
●Transferred members to appropriate services, including transportation and case management.
●Enhanced member experience by efficiently resolving insurance issues and updating records.
●Analyzed member inquiries to provide tailored solutions, improving service delivery.
●Provided comprehensive support to members, ensuring clarity in healthcare benefits and services.
●Maintained accurate member data, facilitating effective healthcare management and support.
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●Guided members how to expedite grievance and appeals processes, boosting resolution efficiency.
●Assist members with researching insurance claims offering the customer help and answering inquiries, entering and retrieving claims information from a database system.
Education
January 1999 - June 2000
Jacksonville Job Corps/Coastal Pines Technical College, Jacksonville, FL, Waycross, GA - Business Administration/GED Diploma
June 8th 2024 - July 6th 2024
Excel Solutions LLC Florida Department of Financial Services/Pearson/Vue, Fort Lauderdale, FL - FLA Health Agent (0240)
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