Customer Service Personal Injury
Resume:
Angell Carpenter
Las Vegas, NV *****
*****************.*****@*****.***
Associate Degree of Criminal Justice, Bachelor Degree of Psychology, Cleveland State University. Type 40-50 wpm. Experienced in personal injury & workman's Comp. See the attached information.
Thank you.
Work Experience
Temp Worker
Instawork-Las Vegas, NV
April 2024 to Present
Assisted with onboarding processes for new employees including paperwork completion. Dishwasher or janitor work, whenever needed.
Organized and managed breaks of crew members.
Greeted visitors in a friendly manner and provided general information about the organization's services or products.
Booking Agent
Nighttime Entertainment
December 2017 to February 2024
Receive commission pay for successfully booking and completion of various travel packages. Researched potential venues for clients, considering factors such as size of venue, cost, availability, and location.
Trained new staff members on booking procedures and customer service best practices. Communicated client reservations to appropriate staff. Nighttime Entertainment-Las Vegas, NV
August 2022 to November 2022
Voter Registration
Oversaw the implementation of voter registration drives. Collected data from various sources regarding voter Registration through calculated canvassing operations.
Brand Ambassador
Victory Marketing Agency
September 2017 to February 2019
Hostessed live and silent auction events for charity benefit dinners Provided customer service as personal shopper/ assistant during events Closed due to Covid.
Tattoo Artist Apprentice
Ink&Things-Oakland, CA
December 2017 to December 2018
Became certified as artist and trained in black and white ink skills. Barmaid Server Door Hostess
Rachels Gentlemans Club
February 2015 to October 2017
Maintained accurate tabs, accepted cash/ credit, served alcoholic beverages and maintain cleanliness and proper side work for various positions until relocated to California. Barmaid Server Door Hostess
Aspens Exscape
September 2012 to May 2015
Served alcoholic beverages and check valid IDs as I accepted cash/ credit / tips and maintained cleanliness and corresponding side work associated with that station. Inventory Control Specialist
Walmart
September 2011 to November 2013
Organized stock room, received/ shipped goods to other Walmarts as needed Kept accurate inventory and responsible for building end cap displays to promote sales/ new products to customers
Occasionally restocked shelves on sales floor, third shift. Server/ Door Hostess
Glmr, Inc
May 2005 to May 2011
Generally, validated Ids at door to verify for ages 21 and up entry, accepted cash/ credit/ plus tips if served food or beverages.
Office Administrator Bail and Recovery Agent
Glmr, Inc
December 2009 to January 2011
Processed Bail applications for qualified individuals and filed appropriate bond powers with corresponding Clerk of courts
Responsible for weekly financial reports to home office, and followed case dockets to ensure client appearance for court dates
Accepted cash/ credit/ and collateral, if meeting Ohio regulations or return custody of the accused to proper court systems.
Bail Agent
Glmr, Inc
August 2007 to December 2009
Accepted cash/ credit/ collateral for bond powers to insure release of accused individuals from jails so they can resume life during lengthy court processes Followed court dockets to maintain client court dates or returned AWOL bodies to the appropriate court/s. Sales Rep Cashier Driver
RentaCenter
January 2004 to May 2005
Maintained store inventory and floor displays, managed consumer accounts, scheduled delivery or pick up times; accepted cash/ credit payments or return of leased properties. Legal Secretary
EHRENREICH
October 2000 to January 2004
Faxed, filed, typed dictation, answered multi phone lines and research personal injury dockets/ facts associated with caseload to maintain updated files. Telemarketer
Allstate Financial
March 2002 to July 2002
Used cold-calling to offer financial options for homeowners to initiate refinancing processes, and tracking results
No room to advance within company.
Customer Support
Credit First National
February 2000 to July 2000
Answered inbound call center lines for Bridgestone/ Firestone credit card holders and update accounts in company system regarding interest, finance charges and quote balance due/ issue payment arrangement plans for concerned account holders.
Education
Bachelors Degree in Psychology
Cleveland State - Cleveland, OH
January 2011
Associate of Applied Science in Criminal Justice in Criminal Justice Bryant and Stratton - Cleveland, OH
January 2007
Skills
• Customer Support/Service
• Beverages
• Inventory Management
• Sales
• Financial Reporting
• Criminal Justice
• Statistics
• Personal Injury
• Telemarketing
• Call Centers
• Schedule Development
• Marketing
• Microsoft Excel
• Microsoft Word
• Spreadsheets
• Word Processing
• Shipping/Receiving
• Waitressing
• Food and Beverage Industry
• Develop and Maintain Customers
• File Maintenance
• Inbound Call Centers
• Credit Cards payments
• Bartending
• Data Entry
• Copying Machines
• File Management
• Records Management
• Product Merchandising
• Product Management
• Legal Briefs
• Court Deposition
• Legal Documents
• People Management
• Time Management
• Internet/Online Service
Links
https://share.indeedassessments.com/share_assignment/0cg9xchgghpf3ujp
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