Service Representative Customer
Resume:
SHELLY PEARSON
****************@*****.***
PROFESSIONAL EXPERIENCE
UNITED REFRIGERATION September 2022 – September 2023
Accounts Payable Clerk (Contract Position)
●Scanned and distributed invoices to merchandising and finance department
●Index 200 invoices daily
●Received checks from merchandising department and distribute them bi-weekly
●I received and distributed mail to all of Accounts Payable department including Finance
ABM, Philadelphia, PA September 2019 – October 2019
Audit Clerk (Contract Position)
●Inputted their audit info for their cleaning business into their computer systems, processing 300 to 500 pieces of paperwork
INDEPENDENCE BLUE CROSS, Philadelphia, PA July 2018 – October 2018
Enrollment Representative (Contract Position)
●Processed 2018 and 2019 Individual, Employee, and Group HMO, PPO, and PDP APPS
COTIVITI HEALTHCARE, Conshohocken, PA April 2018 – June 2018
Audit Support Assistant (Contract Position)
●Made outbound calls to 40 to 45 providers about processing DRG Review Medical Records, also updating their information such as phone number and address and hospital name
BNY MELLON BANK, King of Prussia, PA July 2017 – September 2017
Customer Service Representative (Contract Position)
●Spoke with over 100 – 200 members regarding their HSA Accounts and their prescription drug plans, processing necessary adjustments at request of customers
UNITED HEALTHCARE, Blue Bell, PA January 2017 – July 2017
Medical Records Representative (Contract Position)
●Transferred 100+ medical records from original CAREONE database to ICUE database; inputted data daily
BLUE CROSS AND BLUE SHIELD, Blue Bell, PA August 2016 – December 2016
Customer Service Representative (Contract Position)
●Answered 100 – 200 calls daily and provided information to callers regarding various drugs, supplements, and advantage plans
CIGNA, Horsham, PA December 2011 – January 2016
Customer Service Representative (Contract Position)
●Placed calls to members and provided information regarding price changes to their prescriptions plans
BLUE CROSS AND BLUE SHIELD, Blue Bell, PA November 2015 – December 2015
Customer Service Representative (Contract Position)
●Answered 100 – 200 calls daily and provided information to callers and members regarding various drugs, supplements, and advantage plans
BURPEE COMPANY, Warminster, PA March 2015 – May 2015
Customer Service Representative (Contract Position)
●Answered 100+ calls daily in a fast-paced competitive call center environment; provided assistance to callers tracking and placing orders; and researched and resolved billing issues and complaints
JG WENTWORTH, Radnor, PA May 2014 – June 2014
Customer Service Representative (Contract Position)
●Placed outbound telephone calls and provided information to callers regarding establishment services, fees, and policies; directed callers to appropriate staff when available and recorded messages in absence of staff; and assisted attorneys and claimants with various case documentation as needed
THE HARTFORD, Horsham, PA August 2012 – December 2012
Customer Service Representative/Office Manager (Contract Position)
●Answered 75 – 100 calls daily and provided information to callers and members regarding memberships and supplement plans, claims, benefits, and medical coverage
NUTRISYSTEM, Horsham, PA January 2009 – September 2009
Customer Service Representative (Contract Position)
●Answered calls and provided assistance to callers regarding personal accounts and billing inquiries or discrepancies; identified needs to seek solutions and motivate customers to optimize program results; motivated and responded to clients’ concerns to retain existing client base; and promoted food package program and other nutritional products to existing clients
AETNA, King of Prussia, PA July 2008 – November 2008
Data Entry Clerk (Contract Position)
●Assisted staff with various tasks including filing and scanning of documents, compiling opening, and sorting of mail, and updating and maintaining data entry information; completed mail merges for provider contract mailings in a timely and efficient manner; and assisted with credentialing for providers
EDUCATION
COMMUNITY COLLEGE OF PHILADELPHIA, Philadelphia, PA
Associate of Criminal Justice, 2003
CARDINAL DOUGHERTY HIGH SCHOOL, Philadelphia, PA
High School Diploma, 2000
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