Customer Service Senior Officer

ABOUT ME

Objective: My goal is to utilize my expertise in consumer banking, financial management, and customer service to drive innovation, enhance customer satisfaction and achieve organizational success. I am also open to exploring entrepreneurial opportunities to establish and grow a successful business in the financial sector. My goal is to utilize my expertise in consumer banking, financial management, and customer service to drive innovation, enhance customer satisfaction, and achieve organizational success. I am also open to exploring entrepreneurial opportunities to establish and grow a successful business in the financial sector. WORK EXPERIENCE

Senior officer item processing unit (OG-I)

MCB BANK LTD [ 04/10/2013 – Current ]

City: LAHORE Country: Pakistan

1. Authorize all payments through the Core Banking System (CBS) with a financing limit similar to that of a Branch operations Manager. IBS holder, responsible for signing all banker cheques after thorough checking of memos and Reconcile payments through the branch operation manual. 2. Ensure full compliance of process and policies while disbursement of loans in order to avoid and internal and external audit observation and regulatory issues. My extensive experience in banking, particularly in Anti- Money Laundering (AML) and Know Your Customer (KYC) procedures, throughout my career, I have developed a strong foundation in AML compliance, ensuring adherence to regulatory requirements and implementing robust systems to detect and prevent financial crimes. 3. New initiatives and process re-engineering, preparation of SLAs, process manuals to increase operational efficiencies and strong control in routine work. Ensure effective complaint management and handle customer complaints and enquiries when escalated and channel feedback into process improvement. 4. Managing “Operational” activities pertaining to the portfolio and prepare the processes flows in compliance with the SBP regulations, Operational manuals as well as Product Programs. 5. Assist in preparation of audit plan for the year for management approval. Performs audits according to audit plan to assess controls, operational efficiencies and compliance with selected policies, procedures, and regulations. Resolve audit problems that occur and develop modifications to coverage and schedule. 6. Assist in performing and controlling full audit cycle including risk management and control management over operations’ effectiveness, financial reliability, and compliance with all applicable directives and regulations. 7. Suggest appropriate improvements in the control structure and policies and procedures as per best practices. Respond to alleged violations of rules, regulations, policies, procedures, and standards by evaluating or recommending the initiation of investigative procedures. Investigation of complaints frauds, forgeries, and misappropriation of funds as well as misuse of business and financial responsibilities. 8. Prepares, or assists in the preparation of drafts of, audit reports which include the development of clear, constructive, and actionable recommendations to address risks identified. Document systems, processes, risks, and controls using narratives and/or flowcharts as necessary to drive better assessment of current/ideal state and associated gaps, continuous improvement, and cost saving. Haider Ali Khan

Date of birth: 24/02/1974

Phone number: +92-030********

Email address: ******************@*****.***

Website: https://www.linkedin.com/in/haider-khan-b0ba676b

Home: 106 K-1 WAPDA TOWN LAHORE PAKISTAN, 54000 LAHORE (Pakistan) Executive

CREDIT & COMMERCE CONSULTANTS PRIVATE LIMITED [ 10/06/2006 – 03/10/2013 ] City: LAHORE Country: Pakistan

1. Maintain high level of confidentiality for information’s & facilitate timely disbursement of staff payroll, pay slips and updating of relevant salary sheet, deduct all taxes as per law and deposit into government treasury according to policy.

2. Assist in preparation of annual periodic budget proposal, tax matters and coordinate preparation of relevant location’s administrative budget as and when required. 3. Responsible for maintenance of finance, tax record and accurate monthly financial report. Managing assigned location finance, taxation, budget reporting and financial matter and keep information of changes in finance policies procedure and brief staff accordingly.

4. Identify problem and recommend suitable suggestion for improved working of finance tax section and take initiative to ensure that all operational advances are adjusted clear without delay and delayed operational advances are reported to CEO.

5. Timely preparation of cash transfer request through Head office, so that sufficient process time is available and coordinate for the transfer of funds without delay and provide assistant to auditors during audit sessions for periodical audits including preparation of necessary schedules for this purpose. 6. Maintain effective coordination with colleagues in finance, tax section and identity relevant problem and positively recommend suitable solution and assist them for any related task as assigned. 7. Coordination with team and resolved the daily entries, posting of daily Entries into accounting software, Prepare Bank Reconciliation Statement. Preparation of Income Statement and Balance Sheet. Develop relationships with Banks and Auditors Prepare each contract profit and loss sheet, Maintain daily cash flow, payments to suppliers, sub-contractors, Office expense etc. Maintain Accounts Receivable, Accounts Payables Ledgers, Staff & Labour Payroll.

Placement Executive

university of Management and Technology [ 01/07/2005 – 01/05/2006 ] City: LAHORE Country: Pakistan

1. Career Counseling of Students & Job Placement of the students 2. Arrangements of pre-job interview preparation exercise” Grooming for Success” which includes mock interviews and interview questions handbook along with their suitable answers. 3. Annual/semester planning, budgeting and report preparation & Conducting departmental research and surveys (trend analysis, group focus discussions and seminars). Acquiring Sales Officer

Union Bank [ 10/10/2001 – 31/08/2002 ]

City: Lahore Country: Pakistan

1. Preparing payment files for merchants involves compiling transaction data and ensuring timely disbursement. Different payment modes (Direct Credit, IBFT, Demand Draft, RTGS, and Cheques) add complexity to the process. Informing relevant regions about discrepancies during payment processing helps maintain accuracy. 2. Payments to alliance partners (likely related to business collaborations) and recovery of fees from e-commerce merchants contribute to financial stability.

3. Holding and releasing suspected transactions through the Fraud Deduction Unit is crucial for safeguarding against fraudulent activity. Similarly, managing transactions through the Chargeback Unit ensures fair resolution of disputes.

4. Work with Euro Net software for data entry and preparation of merchant IDs and terminal IDs. Install and configure POS machines, print merchant cheques and hand them over to the sales team. 5. Maintain financial records and ensure accuracy and compliance with accounting standards. Manage relationship with vendors, ensuring timely payments and resolving any issues. Enhance customer satisfaction and streamline banking processes.

Other language(s):

English

LISTENING C2 READING C2 WRITING C2

SPOKEN PRODUCTION C2 SPOKEN INTERACTION C2

EDUCATION AND TRAINING

Master of Business Administration-MBA

Institute of Leadership and Management affiliated with Hamdard University Karachi. [ 01/01/1997 – 30/10/2000 ]

City: Lahore Country: Pakistan Website: www.umt.edu.pk Post Graduate Diploma In Applied Economics

The Department of Economics University of The Punjab [ 01/12/2001 – 01/12/2002 ] City: Lahore Country: Pakistan Website: www.pu.edu.pk Bachelor of Commerce

Scholar,s College of Commerce affiliated with University of The Punjab [ 01/01/1993 – 01/03/1995 ] City: Lahore Country: Pakistan Website: www.pu.edu.pk Board of Intermediate and Secondary Education, FSC (General Science) Government Shalimar College Lahore [ 01/01/1991 – 01/12/1992 ] City: Lahore Country: Pakistan Website: https://shalimarcollege.edu.pk Board of Intermediate and Secondary Education, MATRIC (Science) wapda Boys Model High School Shalimar Town Lahore [ 01/12/1980 – 01/04/1992 ] City: Lahore Country: Pakistan Website: https://www.wapda.gov.pk/education LANGUAGE SKILLS

Mother tongue(s): Urdu

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user DIGITAL SKILLS

Microsoft Office / Microsoft Powerpoint / Microsoft Word / Microsoft Excel / Google Drive / Skype / Zoom / LinkedIn

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