Quality Assurance Boca Raton

Sharon Whyte

**** ********** **, **********, *******, 33414, US • 917-***-**** • **********@*****.*** Violation Enforcement Specialist - February, 2017 to Present Computer Aid, Inc. - Boca Raton, FL

Conduct comprehensive audit and review of performance reports to ensure contract compliance. Compiles detailed reports identifying the contractor’s ability to execute key business processes. Gathers and analyzes statistical data from system generated reports and uses that data to measure the contractor’s ability to meet measured technical, functional and operational performance requirements. Results are reconciled on a daily/weekly/monthly basis and distributed to the contract manager. Conducts quality assurance monitoring of FTE Sunpass departments. Front Office Receptionist - February, 2017 to Present Computer Aid, Inc. - Boca Raton, FL

Answering and transferring calls to their appropriate destination. Servicing Clients, Vendors, and other visitors in the lobby. Maintaining the conference room schedules for the day. Assisting with incoming and outgoing mail, scanning, and other administrative activities. Manager - February, 2000 to December, 2003

EXDEALS WORLD TECHNOLOGIES - Queens, NY

Handled the administrative duties

Resolve all employees scheduling and payroll

High School Diploma 2005

Brooklyn Community College 2006-2008

FLUENT IN ENGLISH

TIME MANAGEMENT SKILLS

MICROSOFT OFFICE

PROBLEM ANALYSIS & RESOLUTION.

ABILITY TO WORK UNDER PRESSURE

QUALITY CONTROL

DATA ANALYSIS & REPORTING

MULTITASKING

INTERPERSONAL COMMUNICATON

Highly motivated, reliable, trustworthy, organized, pays attention to detail. Excellent written and communications skills. Possess the ability to absorb new ideas/learn new techniques quickly and display effectiveness in achieving results. Set and meet required deadlines and goals, multitasking, works well under pressure. Maintains/utilize professional standards at work and with co-workers, effective team player.

WORK HISTORY

EDUCATION

SKILLS

PROFESSIONAL SUMMARY