Office Manager Business
Resume:
Jamila McCaskill
Facility Business office manager
Detroit, MI 48224
*******************@*****.***
Customer service oriented professional with strong leadership skills; facilitates efficient workflows and communicates effectively with co-workers, patients, and staff. Follows policies, procedures, and guidelines to assure consistent quality. Maintains and ensures patient privacy and confidentiality. CMMA certification and CALD certification. Certified Notary. Montessori Dementia Certification.
• High Academic Honors Recognition / Honor Roll - GPA 3.90.
• Experience using Microsoft Office Suite (Word, Excel, PowerPoint).
• Manages time and prioritizes duties in fast-paced, multitasking environments.
• Fully capable of organizing a large number of records and documents. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Business Office Manager
Fairmont Of Northville-Northville, MI
June 2022 to Present
As a business office manager, I am in charge of setting and scheduling interviews, onboarding new employees, and Putting the new employees into Multiple systems, SDP, and OnShift for payroll. I am in charge of completing our payroll. And all of the accounting duties. I am familiar with the Yardi system, Point Click Care, and Applicant Stack. I complete all of the accounts receivable and payable. I also complete all of our invoices, and petty cash and make sure that the resident family has their monthly billing statements on time.
• Tours, accounts Receivable and Payable
• Maintained and supervised office operations
• Supervised office staff
• Communicated with clients
• Maintained office supply inventory
• Processed billing, deposits, and collections daily
• Managed payroll
• Processed daily transactions
• Maintained office efficiency by organizing operations and procedures
• interviewing, Hiring new staff, and orientation. Business Office Manager
Townehall Place Senior Living-West Bloomfield Township, MI October 2018 to June 2022
As a business office manager I am in charge of setting and scheduling interviews,onboarding new employees, Putting the new employees into Multiple system, Time Tender and Oasis for payroll. I am in charge of completing our payroll. And all of the accounting duties. I am familiar with the Yardi system. I complete all of the accounts receivable and payable .I also complete all of our invoices, petty cash and make sure that the resident family have their monthly billing statements on time.
• Tours, account Receivable and Payable
• Maintained and supervised office operations
• Supervised office staff
• Communicated with clients
• Maintained office supply inventory
• Processed billing, deposits and collections on a daily basis
• Managed payroll
• Processed daily transactions
• Maintained office efficiency by organizing operations and procedures Home Health/Hospice Intake Specialist
USMM-Troy, MI
June 2015 to December 2018
Responsible for working with the Director of Intake to maintain all current Medicare and Medicaid regulations designated by FISS and State guidelines as related to Admissions. Responsible for creation and transfer of all client accounts to appropriate HHC/Hospice Agency Responsible for initial insurance verification and accurate determination of placement Has and maintains a working knowledge of all applicable Federal, State, and local laws and regulations, the organizational Code of Ethics, as well as other policies and procedures to ensure adherence to USMM mission.
Has working knowledge of CMS/HIGH/HIQA/FISS/ELGA/ELF Has working knowledge of Commercial/Medicare Advantage/WC/Liability Insurance Remains updated with third party payer, including but not limited to accrediting regulations Required to learn and comply with all CHAP/Survey requirements along with special projects and regular weekly/monthly reporting
Assists VPA/PSC/Grace Hospice to maintain clear and timely communication Data Entry/Self QA
The ability to perform continuous detailed tasks with frequent interruptions and re-prioritizations Certified Nurse Assistant
Detroit Medical Center-Detroit, MI
April 2010 to December 2015
• Offered direct and indirect care.
• Provided for patient's dependency needs such as nutrition, hygiene, safety and physical and psychological comfort measures.
• Completed daily logs documenting patient condition and activities.
• Care for ill, injured, or convalescing patients
• Provide basic patient care and treatment
• Collaborate with registered nurses to administer prescribed medications
• Sterilize and prepare medical tools and equipment
• Educate and update patients on medical treatments Staffing Coordinator
Stepping Stones of Southeast Michigan-Clinton Township, MI March 2001 to November 2010
Source. Recruit. Screen. Onboard. Manage.
I started off as a caregiver and after 2 years I move into management.
• Research, identify and utilize various sourcing tools needed to pursue both active and passive job seekers
• Onboard excellent candidates through all client staffing portals
• Calculate and place candidates using a minimum margin formula
• Fully manage all onboarding paperwork and processes, as well as internal time-entry training for all staffing employees
• Work with HR Manager through entire onboarding process
• Demonstrate professionalism and a positive attitude when maintaining and growing relationships with internal staffing companies we do business with
• Manage relationships with all new staffing employees. Follow-up and communicate with them for the duration of the project. You are the point of contact from day one until their project end date Education
Ceritfication in Assistied Living Director
Michigan Center For Assisted Living - Michigan
January 2022 to March 2022
Certification in Office Administration
MedCert - Livonia, MI
February 2020 to September 2020
Bachelor's degree in Healthcare Management
Southern New Hampshire University
March 2018 to September 2020
Associate of Science degree in Management
Ultimate Medical Academy
2017
Skills
• Accounting (Less than 1 year)
• Banking Systems (Less than 1 year)
• HIPAA (1 year)
• operations (2 years)
• payroll (5 years)
• CNA
• Home Health
• Cna Certified
• Care Giver
• Staffing coordinator (8 years)
• Scheduling (8 years)
• Administrative Assistant (8 years)
• ICD Coding
• Anatomy Knowledge
• CPT Coding
• Medical Terminology
• Insurance Verification
• Medical Billing
• Medical Office Experience
• Hospice Care
• ICD-10
• ICD-9
• Microsoft Office
• Medical Receptionist
• Physiology Knowledge
• Recruiting
• Fiscal Management
• Medical Records
• Management
• Customer service
• Front desk
• Senior care
• EMR Systems
• Human Resources Management
• Experience Administering Injections
• Medical Scheduling
• Nursing
• Leadership
• Time management
• Healthcare management
• Accounts payable
• Accounts receivable
• Office experience
• Microsoft Excel
• Kronos
• Administrative experience
• Microsoft Word
• Communication skills
• Computer skills
• Business development
• Supervising experience
• Employee Orientation
• Information management
• Resident's rights
• Medication administration
• Word processing
• Windows
• Human resources
• Vendor management
• Schedule management
• Accounting
• Accounts payable
• Payroll
• Accounts receivable
• Supervising experience
• Human resources
• Healthcare management
• Property management
• Conflict management
• Customer service
• Leadership
• Kronos
• Operations management
• HIPAA
• Medical records
• Training & development
• Recruiting
• Business development
• Schedule management
• Long term care
• Memory care
• Medical terminology
• EMR systems
• Front desk
• LIHTC
• Typing
• Home health
• Care plans
• Telehealth
• HRIS
• Operating systems
• Executive administrative support
• Analysis skills
• Financial services
• Accounting software
• Hospitality
• HIV/AIDS care
• Sales
• Sourcing
• Windows
• Fair Housing regulations
• Bookkeeping
• Customer relationship management
• Home & community care
• Revenue cycle management
• SharePoint
• Marketing
• Team management
• Microsoft Access
• HR sourcing
• Financial software
• Public health
• Clinic
• Yardi
• Negotiation
• Senior leadership
• ADP
• Employment & labor law
• Behavioral health
Certifications and Licenses
CPR Certification
Professional In Human Resources
SHRM Certified Professional
Driver's License
Assessments
Medical receptionist skills — Proficient
June 2022
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Management & leadership skills: Planning & execution — Proficient June 2023
Planning and managing resources to accomplish organizational goals Full results: Proficient
HR: Compensation & benefits — Proficient
June 2022
Knowledge of compensation and benefits programs
Full results: Proficient
Administrative assistant/receptionist — Proficient April 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Office manager — Proficient
October 2020
Scheduling and budgeting
Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient February 2024
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Attention to detail — Proficient
June 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Scheduling — Proficient
June 2022
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Management & leadership skills: Impact & influence — Proficient June 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
May 2023
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Recruiting — Proficient
February 2024
Managing the candidate sourcing and selection process Full results: Proficient
Work motivation — Proficient
August 2021
Level of motivation and discipline applied toward work Full results: Proficient
Work motivation — Proficient
June 2022
Level of motivation and discipline applied toward work Full results: Proficient
Office manager — Proficient
June 2022
Scheduling and budgeting
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
KEY QUALIFICATIONS
Accounting, Payroll, and Banking Systems * Healthcare Law * Human Resource Management * Medical Terminology
Basic Coding skills for ICD/CPT * Claims Appeal Process * CMS1450 * UB04 * CMS1500 Electronic Medical Records * EMR / EHR * Practice Management Software * Greenway PrimeSUITE Healthcare Computer Information Systems * Medical Practice Management Systems HIPAA Compliance * Anatomy & Physiology * Basic Pharmacology Organizational Improvements * Business Office Operations * Medical Office Procedures Insurance Billing Procedures * Healthcare Claim Cycle * Insurance Verification Maintaining Prescription Line * Appointment Scheduling * Charting * Filing * Processing Co-Payments Practice Structure * Leadership & Management * Interpersonal Professional Communications
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