Customer Service Accounts Payable

MELIZA PIZARRO

215-***-**** *************@*****.***

SUMMARY

Seeking a challenging leadership position where I can leverage my extensive experience in operations management, customer service, and team development to drive efficiency, enhance customer satisfaction, and contribute to the overall success of the organization.

SKILLS

Efficient and Detail-Oriented

Accounts Payable

Customer Service

Technical Support

Operating within a fast-paced environment

Workflow Management

Project Management

Trello

Attention to Detail

Administrative Experience

DocuSign

Contracts

Accounts Receivable

Microsoft Office / Outlook

Decision Making

Office Management

Bookkeeping

Payroll

CRM Software

55 wpm typing speed

QuickBooks

Event Planning

Clerical Experience

Google Suite

EXPERIENCE

11/2010 to Present

Owner & Administrator

Hunting Park Tire Shop

Philadelphia, PA

Managed daily operations, including accounts payable and receivable, payroll, and customer service.

Ordered and maintained inventory of supplies, new tires, and equipment.

Performed state inspections and emissions testing on vehicles, ensuring compliance with regulations.

Trained in the use of the wheel alignment machine and conducted staff training.

Prepared for audits and ensured the shop met all legal and safety requirements.

Handled customer inquiries, answered phone calls, and managed scheduling.

Ensured the smooth operation of the shop, maintaining a high standard of service and efficiency.

08/2001-11/2010

Office Manager/Customer Service

Drexel Foods, Inc.

Philadelphia, PA

Oversaw all responsibilities of the customer service department, ensuring timely and accurate order processing and shipment.

Managed accounts payable and receivable, maintaining financial accuracy and efficiency.

Entered orders into the system, ensuring precise coordination with the shipping department.

Prepared the test kitchen for upcoming presentations, supporting sales and marketing efforts.

Handled human resources duties, including hiring, firing, and employee management.

Translated documents and information into Spanish for non-English-speaking employees, ensuring clear communication across the team.

Customer Service Representative

Took clients orders, ensured they were included on the shipping run list, and verified on-time delivery.

Provided exceptional customer service, addressing client needs and resolving issues promptly.

01/1998 to 08/2001

Customer Service Specialist/Inventory Manager

Home Line Furniture

Philadelphia, PA

Inventory Manager

Managed inventory by placing orders for high-demand items, ensuring product availability for key sale events.

Collaborated with sales and logistics teams to optimize stock levels and meet customer demand.

Customer Service Representative

Handled client orders from the eastern USA, providing excellent customer service and support.

Assisted clients with product inquiries, order processing, and issue resolution, ensuring a high level of customer satisfaction.

EDUCATION AND TRAINING

Business

Olney High School

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