Customer Service Account Clerk

PATIENCE AMA DZIFA PAINTSIL

**** ******** **** *** **, Fredericksburg. VA 22401 1-540-***-**** ****************@*****.***

Professional Profile

A self-motivated individual with a ‘can do’ attitude. Who is willing to learn in order to fulfil organisational goals and objectives. Ambitious account clerk with proven expertise in account reconciliation, payroll and expense tracking. Skilled at updating accounts and producing reports to keep records accurate and support strategic planning. Experienced in diverse administrative areas and accounting management principles. Motivated account clerk familiar with processing payments and invoices. Hardworking team player with in-depth understanding of accounting standards and procedures. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience

Experience

Front Office Savings Specialist. August 2023 – Present Alorica

10300 Spotsylvania Ave #200 Fredericksburg, VA 22408

Assist customers resolve login issues concerning their accounts

Talk to customers over the phone and online to open accounts, link external accounts.

Assist customers to open and close CD accounts

Maintains and update customers’ information as necessary.

Answer questions customers may have about products.

Answer questions customers may have about their accounts

Retailer Team Member, December 2022 –November 2023 Panera Bread 24 South Gateway Dr Fredericksburg, VA 22406

Ring up orders quickly and accurately.

Help customers with questions or requests.

Deliver excellence customer service in every circumstance

Providing excellent customer services, conveying energy, warmth and a passion for good eating.

Providing support to team when needed.

Team Member, November2022- May 2023 Ghana Jollof.137 Spotsylvania Mall Dr (Food Court). Fredericksburg VA 22407

Provides a positive customer experience with fair, friendly and courteous service.

Registers sales on the cash register.

Resolves customer issues and answers questions

Process orders and collects payments

Assist kitchen staff when needed.

Ensuring a clean eating, service and kitchen spaces

Manageress, Sept 2020- Sept2022 Just Bite Pizzeria Ashaiman- Tema Ghana

Packaged bakery items and purchases in boxes and bags for customer carrying convenience.

Provided excellent customer service to foster satisfaction and loyalty.

Monitored on-hand items to proactively replace low stock and keep product levels within optimal tolerances to meet expected demands.

Listened to guests to understand needs and help each person select optimal products and services.

Arranged baked goods in attractive displays inside bakery cases to increase sales.

Operated point-of-sale system to receive cash or credit card payments and issue receipts.

Computed purchases and received and processed cash or credit payment.

Opened and closed cash registers by counting money, separating charge slips and balancing drawers.

Account Clerk, Sept 2013 –April 2020 Celestial School Complex, Ashaiman –Tema Ghana

Prepared monthly and year-end closing statements, financial documents and invoices.

Updated accounting ledger and journals with updated transaction information.

Resolved billing discrepancies by completing detailed research and analysis and documented client rebate discounts and reserve fund records.

Established and maintained manual accounting records, post receipts and turn-ins.

Processed both outgoing and incoming payments and invoices.

Prepared monthly payroll for teaching staff and non teaching staff.

Accounts Clerk, Oct 2012 –Jul 2013 Next Page Construction, Accra Ghana

Processed petty cash payments.

Received and issued receipts for cash and cheque from clients.

Prepared payment vouchers

Helped in the Preparation of cash budgets

Data Entry Clerk, Mar 2012- May 2012 Electoral Commission Nkronza District Ghana

Captured required demographic and biometric information in EC software

Produced a daily list of registered voters at the registration centre.

Performed searches and editing of applicant’s records in-line with laid down procedures.

MRW Operator/Verification Officer, Oct 2011-Aug 2012 National Identification Authority, (NIA) Accra Ghana

Embarked on mass registration of new applicant for Ghana cards.

Participated in the distribution of Ghana cards.

Performed verification of Ghana cards

Sales Executive, Internship Apr 2007-May 2007 EIL Services GH Limited, Accra Ghana

Advertised and created awareness on Ultra brand of deodorants and perfume spray.

Offered and persuaded customers to purchase the Ultra brands of deodorant and spray.

Accounts Clerk, Feb 2004- Dec 2006 Danawills Farms and Processing Tema Ghana

Assisted in preparing the company’s day books.

Assisted in preparing bank and other reconciliations statement.

Assisted in preparing monthly payroll.

Took customers orders of fish meal, maize and feed for poultry.

Prepared bank pay in slips.

Prepared ledger entries to record stock of materials.

Education

Bachelor of Science Accounting - Institute of Professional Studies 2006-2011

Key Modules

Financial Accounting,

Cost Accounting,

Marketing,

Auditing,

Banking and Investment Analysis

Diploma in Business Studies (GES) -Institute of Professional Studies 2004-2005

Key Modules:

Accounting,

Business Communication,

Economics,

Business Law,

Office Practice and Administration,

Professional Development

Ghana Institute of Management & Public Administration (GIMPA) Nov 2008

Corporate Executive Management Training Program

Banking

Customer Care

Skills & Strength

Good interpersonal relation

Excellent team player

Results oriented

Microsoft Office

Collections and Invoice Processing

Time Management

Bank Statement Reconciliation

Attention to Detail

Accounts Receivable

Bill Payment and Recordkeeping

Precision and Accuracy

Financial Recordkeeping

Accounts Payable

Customer Relations

General Ledger Accounting

Conferences & Seminars

3rd Securities Industry Week (Sept 2008)

Topic: The Capital Market in Ghana: the way forward

Speaker: Hon. Kwadwo Baah Wiredu

Students Workshop (April 2008)

Topic Discovering Your Talent

Speaker:Mr. Kwaku Sintim Misa

Akotia & Partners Management Consulting Limited

March 2011

Capacity Building Program in Finance & Entrepreneurship

References

Available upon request

Contact this candidate