Customer Service Data Entry

Kelli Mandruk

Sewell, NJ ***** • 818-***-**** • ***********@*****.***

Professional Summary

Dynamic production professional with over 15 years of experience at notable companies like JUNKET PRODUCTIONS. Excelled in film crew support and shipment coordination, showcasing exceptional organizational skills and the ability to thrive under pressure. Proven track record of enhancing production efficiency and supporting high-profile projects, demonstrating unparalleled production support capabilities and a keen eye for detail. Highly organized and detail-oriented professional experienced in the media and entertainment industry. Proficient in organizing and managing production resources, scheduling shoots, and maintaining production equipment. Excellent communication and interpersonal skills, with a proven ability to build and cultivate strong relationships with clients and colleagues. Skilled in coordinating and managing video production from pre-production to post-production.

Skills

• Data Entry

• Customer Service

• Production Support

• Attention to Detail

• Effective Multitasking

• Detail Oriented

• Team Management

• Project Management

• Schedule Coordination

• Office Administration

• Event Planning

• Data Management

• Logistics Planning

• Telephone Etiquette

• Project Support

• Sales

Proficient in Excel, MS Office. Word, Outlook,

Powerpoint.

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Work History

Banquer Supervisor, 09/2018 to Current

Aimbridge Hospitality: Sheraton Hotel – Philadelphia, PA Created an organized system for scheduling staff members based on event requirements, optimizing efficiency.

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• Directed and managed banquet functions

Provided exceptional customer service by promptly addressing guest concerns or requests during events.

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Oversaw accurate billing processes for each event, ensuring prompt payment collection from clients.

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Proactively identified potential challenges within the planning process for upcoming events, implementing solutions before issues arose.

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• Enhanced guest satisfaction by efficiently managing banquet events and ensuring proper setup. Contributed to marketing efforts by showcasing successful events via social media platforms or other promotional avenues.

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Managed food and beverage inventory for banquet department, reducing waste and maintaining cost control.

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• Served high customer volumes during special events, nights, and weekends. Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

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Contributed to a positive work environment through effective teamwork and communication with colleagues.

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Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

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Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

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Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

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Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.

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Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.

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PRODUCTION ASSISTANT, TALENT HANDLER, 01/1999 to 09/2021 JUNKET PRODUCTIONS – Los Angeles

• Talent Handle A-list Celebrities during press interviews for TV, print and radio

• Time and coordinate journalist during interviews

• Handle and run errands

• Assist director

• Responded efficiently in challenging situations

Organized and maintained production paperwork, including call sheets, releases, contracts and invoices

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• Managed and maintained production equipment to ensure proper functioning Coordinated communications between various departments to ensure smooth operations throughout the entire production process.

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CASTING ASSOCIATE PRODUCER, 01/2011 to 12/2011

Long Pond Media, Food Networks Restaurant Stakeout – NY Organized open call auditions at various locations around the country in order to cast large numbers of people quickly and efficiently

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• Scouted and cast talent for reality tv series

Ensured that all paperwork was completed correctly prior to filming by verifying that contracts had been signed by both parties

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• Worked under high amount of pressure

Provided guidance and support to new or inexperienced actors during auditions so they could perform their best work

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Managed budgets related to casting activities including travel expenses for talent scouts and fees paid out to agents or managers.

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CASTING ASSISTANT, 01/2009 to 01/2010

MAGICAL ELVES – New York

• Coordinate Casting call

• Scout Talent for show

• Interview potential talent

• Assist casting director in all aspects of casting

• Coordinated travel arrangements for cast members

• Searched for talent, contacted agents and managers, and scheduled auditions Facilitated communication between production staff and cast members throughout preproduction stages of filming

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Managed day-to-day operations of the casting office including filing paperwork, answering phones, scheduling appointments.

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TALENT HANDLER, PRODUCTION ASSISTANT, 01/2007

THE BACHELOR, SEASON 10 – Los Angeles

• Arranged travel, accommodations and per diem for talent

• Coordinated schedules and appearances for talent

• Assisted director and producer during the shoot

• Assisted in casting and scouting talent.

EXECUTIVE ASSISTANT, 01/2007

51 MINDS – Hollywood

• Managed executives schedules, meetings and travels

• Organized and planned travel arrangements

• Answered and properly directed all phone calls

• Organized and delivered mail to production crew and executives Demonstrated proficiency in calendar management, scheduling and coordinating executive-level meetings

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Provided administrative support services such as preparing reports, transcribing meeting minutes, conducting research

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Leveraged advanced computer software skills including Microsoft Office Suite to complete assigned tasks efficiently.

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DIRECTORS ASSISTANT, 01/2006

ON THE LOT, SEASON 1 – Los Angeles

• Worked closely with Director in all aspects of production

• Coordinated crew schedules and call sheets

• Coordinated locations, catering, lodging, and travel

• Assisted in pre and post production

• Coordinated PA's duties.

Education

COMPLETED COURSEWORK TOWARDS ASSOCIATE IN ARTS (A.A.) Camden County Community College - New Jersey, NJ

Certifications

NJ Real Estate License

References

References available upon request

Contact this candidate