Customer Service Data Entry

KERRI ANNE PANZA

732-***-**** *************@*****.*** SAYREVILLE, NJ 08872

SUMMARY

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, problem solver and great communication skills. Can work effectively unsupervised as well as in a group setting.

SKILLS

Transportation Coordination

Customer Relations

Recordkeeping

Problem-Solving

Appointment Scheduling

Data Entry

Complaint Resolution

Customer Service

EXPERIENCE

Customer Service Rep, Galaxy Metal, Edison 2024

Handling all areas of customer service and office duties

Order entry, answering phones, filing and customer care

Prioritizing order fullfillment

Intermodal Pricing Rep, Alliance Shippers, Edison 2011- 2023

Providing intermodal, port dray and LTL rates for customers

Negotiating with the rails & drays to request rates for RFP's

Communicating with drays to ensure on time pickups & deliveries

Managing key accounts to the customer's satisfaction

Previously performed dispatching and customer service

Customer Service Rep, The Thunder Group, Edison 2010 - 2011

Handling all areas of customer service and office duties

Data entry, answering phones, filing and customer care

Billing of customers and prioritizing of accounts payable

Shipping via UPS, FedEx and outside trucking

Warehouse Administrative Assistant, Florence Paper Corporation, 2001- 2010

Carteret

Ocean Import Customer Service/Purchasing

Responsible for maintaining accurate records of ocean import containers

Correspondence with brokers and forwarders

Routing of outside deliveries

Maintaining spreadsheets of all freight and bills

Receiving of inventory

EDUCATION AND TRAINING

Bachelor's Degree

Communications, Kean University, Union NJ 1999

Associates Degree

Liberal Arts-English, Middlesex County College, Edison NJ January 1997

REFERENCES

Robert Schmitz, 732-***-****

Kelly Cudakiewicz, 732-***-****

Janice Beavers, 908-***-****

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