Customer Service Team Leader
Resume:
Carlton Pheney Jr
Team Leader
Arlington, VA ****9
*************@*****.***
Dedicated professional with over 20 years of experience in technical support. Expert in customer service and electrical cabling. Experienced in problem solving and analyzing reports that will be beneficial to the growth of the company.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Team Leader
Construction Labor Contractors
November 2017 to November 2018
• Provide excellent customer service.
• Stay knowledgeable on company services and products.
• Monitor performances of other team members to ensure quality services.
• Engage with high level professionals to real project goals.
• Mentor team members and labor relation situation. Delivery Driver
Virginia Imports
November 2016 to November 2017
• Delivered a wide variety of beers and wines to many location.
• Followed delivery driving routes and time schedules.
• Loaded and unloaded, prepared, inspected and operated the delivery vehicle.
• Managed inventory of supplies going in and leaving out of the warehouse.
• Followed a strict delivery schedule, while maintaining excellent attendance. Communication Technician
Chesapeake Network Installations, Inc
November 2015 to September 2016
• Oversee, inspect and quality check the work of other technicians.
• Reviewed guidelines to determine work activities daily.
• Insulation and service of telephone and fiber in confined space. Fiber Technician
Outsource Staffing
February 2015 to November 2015
• Dug ditches or trenches, backfilled excavations, or compact and level earth to grade specifications, using picks, shovels, tampers, or rakes.
• Mixed, poured, or spread concrete, using portable cement mixers.
• Tended pumps, compressors, or generators to provide power for tools, machinery, or equipment to heat or move materials, such as asphalt.
MOT Technician
Elite Contracting Group
December 2013 to February 2015
• Tested circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions, using test meters, circuit diagrams, polarity probes, and other hand tools.
• Tested and repaired, newly installed, or updated equipment to ensure that it functions properly and conformed to specifications, using test equipment and observation.
• Inspected equipment on a regular basis in order to ensure proper functioning. Communications Technician
WCC Cable Inc
March 2012 to December 2013
• Analyzed test readings, computer printouts, and trouble reports to determine equipment repair needs and required repair methods.
• Reinstalled software programs or adjust settings on existing software to fix machine malfunction.
• Maintained records of equipment maintenance work or repairs. Operator/Labor Representative
Shiver Construction
October 2010 to March 2012
• Enforced safety regulations to avoid potential hazards or obstructions, such as utility lines, other equipment, other workers, or falling objects.
• Controlled traffic passing near, in, or around work zones.
• Cleaned or prepared construction sites to eliminate possible hazards. Labor Contractor
Labor Finders
September 2009 to September 2010
• Located underground services, such as pipes or wires, prior to beginning work.
• Monitored operations to ensure that health and safety standards were met.
• Loaded and transported dirt, rocks, equipment or other materials, using trucks, shovels, graders or related equipment.
Education
Certificate of Completion in TESST Electronics
DeVry Institute of Technology - Alexandria, VA
High School Diploma in Electronics Engineering
Oxon Hill High School - Oxon Hill, MD
Skills
• CUSTOMER SERVICE
• TIME MANAGEMENT
• PROBLEM SOLVING
• MULTITASKING
• NETWORKING
• cash handling
• retail sales
• inventory
• word
• management
• Driving Experience
• training
• Microsoft Office
• Marketing
• Organizational Skills
• Computer Literacy
• Forklift
• Van Driver
• Cabling
• Telecommunication
• Delivery Driver Experience
• Troubleshooting
• Active Directory
• Telecommunication
• Troubleshooting
• Delivery Driver Experience
• Equipment Repair
• Driving
• Box truck
• Technical Support
• Help Desk
• Sales
• VoIP
• Operating Systems
• Microsoft Excel
• Microsoft Outlook
• VPN
• Network Support
• Windows
• Mechanical knowledge
• 4G/LTE
• Data center experience
• Network infrastructure
• System testing
• System design
• Communication skills
• NEC
• LAN
• Disaster Recovery
• Ethernet
• Heavy lifting
Certifications and Licenses
Driver's License
Additional Information
PERSONAL SKILLS:
Leadership Time Management Networking
Customer Service Communications Electrical
Blue print reading Adaptability/Multitasking Problem solving
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