Customer Service Line Cook
Resume:
Felicia Mallard
Stafford, TX *****
**************@*****.***
Authorized to work in the US for any employer
Work Experience
Order Filler
Walmart-Baytown, TX
May 2024 to Present
Go by the labels that are printed, pick items to build orders for different stores and distribution centers . Loading product on plastic and wood pallets as well as metal carts Line Cook
Olive Garden-Houston, TX
September 2023 to July 2024
Starting to prepare foods as they come up on screen, insuring food is cooked to the right temperature everytime, keeping area clean, assisting when other stations in the kitchen are back up and need assistance.
Receiving Lead
buy buy BABY-Webster, TX
March 2022 to July 2023
Opening and receiving trucks, unpacking product and putting on cages to go out to the floor. Processing damaged items and sending back to vendor
Customer Care Advisor
Continuum Global Solutions-Houston, TX
December 2021 to February 2022
Assisting patients with their accounts, collecting and posting payments to accounts, adding method of payments on file in patients accounts. Going over charges if the patients have questions as well as getting them to the proper departments if needed.
Customer Service Representative
Majorel-Houston, TX
August 2021 to November 2021
Making corrections to customers online orders, calling customers when carriers are having trouble making deliveries to their homes, releasing GTS blocks on orders. Receptionist
Psycology resources-League City, TX
March 2017 to August 2021
Check patients in, answer phones, straighten up reception area, post and file paperwork after patients have left, schedule, reschedule and cancel patients appointments. Start insurance verification form for new patients. Check to make sure restrooms are stocked with toilet paper Package Handler
FedEx Ground-Webster, TX
October 2018 to December 2018
Scan packages from fast moving conveyer belt, stack them on proper pallets. Lifting and moving heavy odd shaped boxes and items to be placed on trucks
Inventory Control/Cashier/ customer service lead
buy buy BABY-Webster, TX
June 2013 to April 2017
Check out customers, process return/exchange items, process damages, answer phone, get customer to right department they are looking for, places orders for items that are no available in store. Customer Service Specialist
Dicks Sporing GoodS-Friendswood, TX
June 2016 to March 2017
Check out customers, answer phones, answer questions customers have, direct customer to product they are looking for, process return exchange, process damaged items Server Assistant/Busser
Moody Gardens Hotel-Galveston, TX
May 2011 to January 2012
Help servers bring out food, sweep, mop, take out trash, polish silverware, fold napkins, top off customers drink, clean, clear and reset tables for next customers. Busser/Dishwasher
Southlands brazilian steakhouse and restaurant-Houston, TX February 2009 to July 2009
Help servers bring out food, sweep, mop, take out trash, polish silverware, fold napkins, top off customers drink, clean, clear and reset tables for next customers. Dishwasher: clear off food, pre-rinse plates, run the dishwasher properly, sanitize dishes, after dishes have dried, place them in their proper places, sweep, mop, take out trash. Busser/Dishwasher
Moody Gardens-Galveston, TX
March 2008 to September 2008
Help servers bring out food, sweep, mop, take out trash, polish silverware, fold napkins, top off customers drink, clean, clear and reset tables for next customers. Dishwasher: clear off food, pre-rinse plates, run the dishwasher properly, sanitize dishes, after dishes have dried, place them in their proper places, sweep, mop, take out trash. Education
High school diploma
Shekinah Radiance Academy Abundant Life - La Marque, TX September 2008 to June 2010
General
Clear Lake High School
August 2006 to September 2008
Skills
• Busser
• Medical Scheduling
• Medical Records
• Medical Office Experience
• Customer service
• ICD-10
• Heavy lifting
• Customer service
• Driving
• Communication skills
• Front desk
• Quality assurance
• Hospitality
• Guest services
• Organizational skills
• Microsoft Office
• Microsoft Excel
• Microsoft Word
• Administrative experience
• Microsoft Outlook
• Microsoft Powerpoint
Certifications and Licenses
Driver's License
September 2022 to December 2030
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