Customer Service Accounts Payable

Raven A. Phillips-Lee

**** **** ****** ***** ****:804-***-****

North Dinwiddie, VA 23803 Cell: 804-***-****

************@*****.*** *******@*****.****.***

Accounts Payable Accounts Receivables Billing Collections Customer Service Credit Claims

Data Entry Word Processing Medical Terminology Medical Coding Healthcare HIPAA PROFILE:

• 25 years’ experience in Financial Services in Accounts Payable, Accounts Receivable Customer Service, Claims, Billing, Credit & Collections

• 25 years’ experience in Problem Solving, Resolution & Communication (written & verbal) Skills

• 20 years’ experience in Hiring, Recruiting, Direct Supervision, Managing, & Training of up to 60 people STRENGTHS:

•Possess excellent interpersonal, organizational, prioritization, critical thinking, detailed oriented & time management skills

•Possess excellent solution oriented, judgment, problem solving, resolution, & negotiation skills

•Possess skills in self-motivation, working independently/in a team & ability to multi-task & handle strict deadlines

•Possess intermediate skills Microsoft Office: Windows, Excel, Word, Outlook, Power Point & Internet; Oracle & Cardinal EDUCATION:

•6/23/2008: MHSA, Master’s Degree in Health Service Administration, G.P.A. 3.583; 54 Credit Hours, Strayer University

•6/13/2005: B.B.A, Bachelor’s Degree in Business Administration, G.P.A. 3.321; 126 Credit Hours, Strayer University PROFESSIONAL EXPERIENCE:

2/12/2023-Present-Genworth -Long Term Care Senior Claims Representative (Payment Servicing), (Work at Home), Richmond, VA Call center, team player making inbound/outbound calls; review, research, process, follow-up on long term care claims for payments; reviewing EOB’s, UB04’S.

•Ability to adhere to SOP Policies, HIPAA, medical privacy & security, & confidentiality of customers information timely and accurately.

•Ability to provide accurate & timely information to claimants, caregivers, facilities, other authorized persons to fully inform them about the claims process.

•Providing outstanding customer service, multi-tasking, problem solving, resolution skills, attention to detail, critical thinking & word processing of letters; 9/11/2023-02/16/2024-Humana-Inbound Contact Center Representative, (Work at Home), Richmond, VA Call center, team player handling healthcare calls from customers, providers, & military members on EOB’s, UB04’S, denials, appeals, & claims.

•Ability to adhere to HIPAA and medical privacy & security, & confidentiality of patients information timely and accurately.

•Ability to accurately read, understand, and interpret diagnosis and procedure codes, contracts, referrals, and advise the caller of the information.

•Providing outstanding customer service, multi-tasking, communication (verbal & written) skills, word processing; and attention to detail 12/12/2022-08/21/2023-Department of Taxation-Customer Service Representative, (Work at Home), Richmond, VA Call center, team player handling taxpayer calls answering questions on their individual tax inquires for current & delinquent customers.

•Ability to adhere to tax laws & providing updates, answering questions, on returns, refunds, and rebates from the Virginia Department of Taxation

•Ability to research tax payers accounts and explain what information is needed to process & submit their returns, bill payments, & offsets.

•Providing outstanding customer service, multi-tasking, communication (verbal & written) skills, word processing; and attention to detail 12/06/2021 -09/07/2022-Department of Education -Accounts Payable Technician, (Hybrid/Work at Home), Richmond, VA Worked as a Team player/independently reviewing, keying, & processing reimbursement payments for staff, and employees accurately & efficiently

•Word Processing and entering accounting reports & metrics accurately and effectively in Oracle & Cardinal Accounting Systems

•Working with other program areas to seek approval in billing to pay & process invoices accurately & effectively

•Provided outstanding customer service, communication (verbal & written) skills, word processing; basic calculations & financial interpretations 9/20/2020 -5/10/2021-Paymerang -Payment Processor-Work at Home; (Work from Home), Richmond, VA Worked as a Team player/independently reviewing, keying, billing, processing, collections of current & past due invoices for vendors timely & accurately

•Outbound/Inbound calls; responding to inquiries; questions, concerns via phone, email & written correspondence; Word processing, Excel, Basic Math

•Resolved conflict, problem solving & resolution, communication (verbal & written) skills, multi-tasking; REFERENCES:

Available Upon Request

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