Customer Service Accounts Receivable

LISA MARION

*********@*****.*** Detroit, MI ***34

Summary

Motivated professional focused on streamlining service procedures and maximizing team productivity. Consistent in

satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing

customer, employee, and company objectives.

Skills

* Talent Development. Customer Service

© Sales Promotions. Receptionist

* Schedule Coordination. Data Entry

© Complaint resolution.

Experience

Just 4 You Detroit, Michigan

Customer Service Manager

05/2019 - 05/2024

LPM Enterprises LLC Detroit, Michigan

CPR Instructor

06/2014 - 06/2020

Health Care Solutions Detroit, Michigan

Administrative Assistant

01/2014 - 01/2019

Education and Training

University of Phoenix Detroit, MI

MBA in Business Administration

06/2018

Ensured prompt resolution of customers’ inquiries via phone,

email or chat support channels.

Conducted regular training sessions for staff on new products,

services, and customer service techniques.

Analyzed call center data to identify trends in customer issues

and recommend solutions accordingly.

Assisted with recruitment efforts by providing presentations at

job fairs or college campuses.

Provided guidance on how individuals can respond safely when

faced with an emergency situation.

Conducted practice sessions with students to ensure

comprehension of course content.

Greeted visitors and provided general information about the

company.

Ensured efficient operation of office equipment such as printers,

copiers and fax machines.

Managed database systems containing customer contact

information.

Contact this candidate