Customer Service Purchase Order

Shideh Tayebi

Phone: 416-***-**** E-mail: ****************@*****.*** LinkedIn: /in/shideh-tayebi Skills & Qualifications

• Proficient in sourcing, negotiating, and selecting vendors for optimal cost and quality.

• Skill in preparation of Request for Quotations (RFQ) & Request for Proposals (RFP)

• Familiar with inventory monitoring, reviewing, and maintaining the level of inventory to avoid stockout.

• Excellent in processing and maintaining purchase order and financial paperwork, and verifying payments, invoices, and billing.

• Strong interpersonal, verbal, and written communication skills.

• Quick learner, organized and responsive team worker, capable of prioritizing multiple tasks within tight timelines.

• Proficient in Microsoft Office (Excel, Word & PowerPoints).

• Extensive experience with MRP, and ERP systems (SAP, SYSPRO) Experience

Buyer Artaflex- Customer Rapid Solution July 2022-February 2024

• Supplied all necessary parts for maintenance, repair, and operation (MRO).

• Identified and evaluated potential suppliers to supply parts for production.

• Generated purchase orders based on MRP to meet production needs.

• Negotiated terms, and pricing to secure favorable terms and pricing for purchases.

• Provided answers to engineering, manufacturing regarding availability and cost of materials.

• Developed and maintained relationships with suppliers, including monitoring performance, and resolving issues.

• Prioritized, sourced, quoted, and expedited material requests to ensure timely supply, accuracy, and avoidance of work delays.

• Monitored inventory levels and coordinated with production to ensure adequate stock levels while minimizing excess inventory.

• Implement cost-saving strategies to optimize purchasing processes and reduce expenses.

• Ensured the quality of goods meets specified standards and requirements through quality assurance processes and inspection.

• Identified issues, assessed risks, and found solutions to procurement challenges.

• Identified brokers for parts currently under worldwide allocation.

• Reached out to suppliers to initiate the return process for any necessary parts.

• Monitored incoming shipments from suppliers and outgoing deliveries to prevent delays. Sales Coordinator - Thyssenkrupp Trading Group Nov 2021 – May 2022

• Assisted traders by contacting Mills (Email or Call) to get quotes.

• Evaluated Mills’ products and materials’ specifications, finding alternate mills according to customers’ needs.

• Prepared and processed purchase requisitions and provided PO (purchase order) based on requests for materials.

• Responsible for maintaining Suppliers and customers agreements.

• Responsible for resolving any shortages or discrepancies in received materials with accounting.

• Prepared and processed purchase requisitions and provide purchase orders based on requests for materials.

• Placed purchase orders with approved vendors and coordinated the delivery of products with a sense of urgency.

Customer Service Agent- Bill Gosling Outsourcing July 2019 - June 2021

• Assisted customers with payments, supported them to address issues and kept their accounts updated.

• Developed collection methods and procedure strategies to accomplish the accounting goals and ensure on-time payments.

• Negotiated payment agreements and plans based on customers’ financial situations.

• Ensured customer satisfaction and provided professional customer service.

• Updated Customer account information in the company’s database. Purchasing Agent - Avaran Tavan Persia February 2015 - October 2018

• Prepared and processed purchase requisitions based on the level of inventory or requests for materials.

• Reviewed and updated inventory levels and maintained accurate records of stock levels to avoid overstock or shortage.

• Assisted senior purchasers in preparation of Request for Proposal (RFP) & Request for Quotation (RFQ)

• Evaluated received proposals and provided recommendation letters to the management team.

• Sourced, evaluated, and selected new vendors for mining equipment and accessories to ensure cost-efficient purchases and on-time deliveries.

• Managed and negotiated delivery dates and lead times with vendors.

• Communicated effectively with suppliers and negotiated price, terms, and delivery time. Education

Global Logistics & Supply Chain Management Post Gratitude Certificate Seneca College 2020 - 2021

Bachelor’s Degree in English Translation Azad University 1997-2001 Conduct thorough segment

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