Administrative Assistant Support
Resume:
Angela Perez
Orlando, FL
Phone: 856-***-****
Email: **********@*****.***
Objective
Dynamic and detail-oriented Administrative Assistant with a proven track record of providing efficient administrative support in fast-paced environments. Possessing strong organizational skills, excellent communication abilities, and a keen eye for detail, seeking to contribute to a reputable organization in a similar capacity.
Professional Experience
HR Assistant
Mercado’s Global Consulting- PT as needed
October 2023 - Present
Day-to-Day Tasks:
Overseeing employee records, coordinating recruitment activities, facilitating HR projects, conducting background checks, and addressing employee concerns.
Conduct various administrative tasks to maintain smooth HR operations.
Maintain meticulous employee records and assist with recruitment processes.
Schedule and coordinate interviews, ensuring seamless communication between candidates and hiring teams.
Assist with the development and implementation of HR initiatives and systems.
Conduct pre-employment checks, including reference checks and background investigations.
Facilitate employee relations, acting as the first point of contact for employee inquiries, concerns, and issues.
HR Coordinator
Storage Cap Operations, Store Space- Laid off/ reduction of work staff.
November 2022 - October 2023
Day-to-Day Tasks:
Managing HR communications, auditing employment records, coordinating and managing all onboarding processes while supporting hiring managers with HR metrics.
Monitored HR mailbox and promptly processed requests, demonstrating exceptional attention to detail.
Conducted regular audits to ensure accuracy of employment records, showcasing strong organizational skills.
Facilitated the onboarding process for new hires, managing verifications and communication channels efficiently.
Provided invaluable support to hiring managers and maintained human resources KPI updates.
Office Admin
Storage Cap Operations, Store Space
Previous Role
Day-to-Day Tasks:
Handling reception, supporting HR and accounting functions, coordinating and managing office processes, inventory, and maintaining vendor records.
Managed reception duties with professionalism, ensuring excellent customer service for all guests.
Assisted HR and Accounting departments, showcasing versatility and a keen eye for detail.
Coordinated various office processes, managed inventory, and facilitated interview coordination.
Efficiently managed vendor database and invoices, showcasing meticulous attention to administrative tasks.
Provide comprehensive administrative support to the executive team, including managing schedules, coordinating meetings, and handling correspondence.
Efficiently manage office operations, including maintaining supplies, handling incoming calls, and organizing office documentation.
Assisted in the development and implementation of office procedures to improve efficiency and productivity.
HR & Admin Manager
Trusting Hearts Home Care Agency- Relocated to FL
March 2019 – May 2022
Day-to-Day Tasks:
Scheduling and coordinating meetings, supporting new hire onboarding, maintaining employee records, managing executive schedules, and ensuring compliance within the day-to-day operations. Handle any and all things office related from employees, customers to vendors.
Ensured smooth office operations, scheduling meetings, and maintaining professional communication standards.
Coordinated interview schedules and communicated with candidates.
Assisted in the onboarding process for new hires, including preparing documentation and orientation materials.
Maintained and updated employee records and ensured compliance with company policies.
Managed executive calendars, scheduled meetings, and organized travel arrangements.
Created and updated spreadsheets to track important information.
Assisted with compliance audits and upheld HIPAA regulations, ensuring confidentiality and security.
Claims Specialist/Customer Service Rep
United Health Care- Relocated to FL
September 2018 - November 2022
Day-to-Day Tasks:
Handling claim inquiries, investigating claims, resolving customer issues, and supporting mental health service coordination.
Assisted members and physicians with claim inquiries, demonstrating excellent customer service skills.
Investigating the circumstances of the claim, which may involve interviewing witnesses, consulting with medical professionals, or coordinating with other experts.
Address and resolve customer complaints and issues in a timely and effective manner.
Supported members in finding mental health appointments and quoted behavioral health benefits accurately.
Intake Coordinator & Admin Assistant
Cedar Woods Care Management
October 2013 - August 2018
Day-to-Day Tasks:
Registering and welcoming new consumers, maintaining confidential data, screening and scheduling appointments, managing GPS tracking and operational records, and processing invoices with precision, also assisting HR with any administrative tasks as assigned like calling candidates to schedule interviews, reviewing employee files for accuracy and any data entry that was required.
Welcomed and registered new consumers, ensuring accurate and confidential data entry.
Screened potential consumers, scheduled appointments, and maintained strict adherence to HIPAA regulations.
Managed GPS Tracking system and maintained meticulous records using Excel spreadsheets.
Reviewed and managed several operational reports, processed invoices while ensuring accuracy and attention to detail.
Schedule interviews for the hiring manager
Data entry
Education
Associate in Science, Criminal Justice
Southern New Hampshire University
May 2022
Skills and Strengths
Typing Speed: 55-60 WPM
Quick Learner with determination and persistence
Critical Thinking and Problem-Solving abilities
Tech savvy (fast learner with systems)
Great with attention to detail
Bilingual (Spanish)
Proficient in: PayChex, HireRight, HireTech, Monday.com, Paylocity, Google Streak, QuickBooks, All Microsoft programs (excel, word, power point, outlook, teams)
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