Customer Service Information System
Resume:
Whitney Childs
Coppell, TX *****
********@*****.***
Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.
Work Experience
Router
Durham School Services - Coppell, TX
April 2018 to Present
• Researches and prepares all mapping information for special use variances, routing and zoning change requests
• utilizing geographic information system (GIS) on the districts mapping system (Versatran).
• Layout and schedule all district regular needs bus routes in accordance with Texas Education Agency guidelines.
• Ensure that all changes or additional bus runs are consistent with district policies, guidelines, and procedures.
• Post route schedules and state required route descriptions.
• Ensure that an accurate description of the morning and afternoon route is carried on each bus.
• Assists the school district with any problems related to district mapping information or any other zoning and routing matters.
• Notify drivers, parents, and school personnel of any changes in a student’s bus service such as an address change, change in pick-up and drop-off location, change in time or bus change.
• Assist campuses to place new students on buses and advise drivers of new or dismissed students.
• Respond to complaints about transportation services and address issues when appropriate.
• Serve as substitute bus driver as needed.
• Performs all other duties as assigned by the superintendent or designee. SPECTRUM; BILLING SPECIALIST, IRVING, TX 03/21- 10/21
• Provide excellent customer service and be advocate for all Spectrum customers
• Research and provide information on customers’ accounts
• Educate customers on company products and services
• Process electronic debt and check payments on accounts RCA Rural Carrier Associate
UNITED STATES POSTAL SERVICE; RCA - Fort Worth, TX July 2019 to March 2021
• Great oral communication skills are required to interact with customers and answer their questions.
• The ability to decipher addresses and the names of addresses from frequently illegible writing on envelopes and address labels.
• Great time management skills to manage time wisely and map out routes to avoid retracing delivery paths.
• Organizational skills to deliver mail to all the customers on route within a timely manner.
• Electronic device skills to obtain signatures from customers on handheld computerized equipment used by the USPS.
• Provide excellent customer service by ensuring all mail and packages are on time. Source of Support
SOUTHWEST AIRLINES - Dallas, TX
July 2015 to April 2018
• Support and assist on the roll out of the new programs such as Altea One Res Sell/Operate Program
• Immediate support for all internal customers
• Provide problem resolution of system/procedural related issues to different CS&S, Ground Ops, Southwest.com, Travel Agencies, Federal Air Marshall and Technology within Southwest
• Troubleshoot network and system errors.
• Train and guide agents through step by step procedural resolution and/or resolved issue, while also reporting errors to upper management to further investigate with technology
• Serve liaison between Ground Ops and CS&S from headquarters to identify and troubleshoot system errors and report pertinent and informative information to technology for further analysis Human Resource Manager
LAKESIDE BUS COMPANY - Milwaukee, WI
July 2014 to July 2016
• Directed personnel, training and labor relation activities
• Performed extensive background and driving record checks on all employees to ensure that all driver is legally compliant in all its employment activities
• Responsible for all recruitment, selection and induction activities for staff
• Operationalizing, integrating and delivering HR processes, projects and change
• Executed company-wide HR initiatives
• Built relationships with third party recruitment agencies Assistang Manager
CHARLOTTE RUSSE - Glendale, WI
September 2010 to July 2015
• Increased sales by 3% each quarter
• Processed cash, credit and nightly deposit transaction
• Assisted customers with purchase and product selection
• Reported to store manager and district manager in daily operations
• Developed the store brand through consistent customer focus Assistang Manager
ICING BY CLAIRE’S - Greenfield, WI
October 2009 to July 2012
• Opened and closed the store and directed day-to-day sales of the store
• Processed cash, credit and nightly deposit transaction
• Achieved store’s sales plan and performance by 5% of company goal
• Assisted customers around the store
• Trained sales reps how to set up monthly floor plans and weekly wall changes
• Performed ear piercing procedures that follow Company and legal guidelines Education
Associate in Business Management
Milwaukee Area Technical College - Milwaukee, WI
2008 to 2011
H.S. diploma
Genesis High School - Milwaukee, WI
2003 to 2007
Skills
• Teamwork
• Data Analysis
• Leadership
• Customer Service
• Logistics
• Shipping & Receiving
• Microsoft Office
• Excel
• Problem Resolution
• CDL/DOT Certification
• Computer Networking
• Time Management
• Data entry
• Writing Skills
• School Bus Driving
• Delivery Driver Experience
• Recruiting
• Management
• Interviewing
• Benefits Administration
• Workers' Compensation
• Performance Management
• Research
• Office Management
• Shuttle Driving
• Conflict Management
• Event Planning
• Human Resources Management
• Quality Assurance
• SAP
• GIS
• Negotiation
Certifications and Licenses
CDL
Driver's License
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