Customer Service Representative
Resume:
Chanel M Augustin
******************@*****.***
Professional Summary
I am a highly motivated individual with great customer service skills and experience. I feel I would be a valuable asset to any team. In my previous customer service roles, I have always gone over and beyond for customers. I have a natural ability to build relationships and solve problems. I am confident that I can provide excellent service to any customers by joining your team, I hope to develop my skills further and contribute to the success of the business.
I see myself finishing in long term, and I am eager to use my skills to help the company achieve its customer service goals.
Professional Experience
MATHEWS HOPE
Outreach Representative Winter Garden, FL 2023-2024
Assisted nursing staff with medical needs
Communicated with staff regarding client needs
Sorted and organized daily donations
Cleaned and organized food pantry
Cashier clerk duties at the Hope Chest Store
ICONMA
Client Service Representative Remote 2022-2023
Gathered the necessary information to set up retirement plan eligibility and contribution calculation rules in the payroll/ HR Pyramid System.
Worked with plan provider and internal resources to efficiently provide the agreed upon services relative to client sponsored plans.
Uploaded individual employee contribution elections and 401(k) loan payments into HRP.
Monitored delinquent loan reports; contacted employees to make repayments arrangements; coordinated loan default process.
Handled all customer inquiries and maintained superior client relationships.
Processed loans and distributed withdrawals.
Assisted clients through online setup of 401k retirement accounts and assisted with unlocking accounts.
Responded to client, employee and provider inquiries related to retirement benefit programs.
Maintains CRM documentation in an orderly fashion to allow access by other company representatives.
PAYCHEX, INC.
Customer Service Representative Clearwater, FL 2021-2022
Received inbound calls from clients inquiring about their employee payroll accounts, utilized multi-tasking skills to navigate multiple screens and systems to troubleshoot issues.
Walked customers through various technologies and how to do wage and hour reporting, deductions and benefits, account setup for banking, employees, and account administrator information.
Documented all interactions with accounts and created a SOP (standard operating procedure)
Continually build payroll and systems knowledge through a mixture of classroom training, self-guided learning, and research to better serve our customers.
MATRIX MEDICAL CALL CENTER
Member relations representative Clearwater, FL 2017-2019
Responsible for making inbound/outbound calls to members to coordinate and schedule comprehensive health assessments for nurse practitioners.
Explained the benefits of health risk assessments and overcome objections accurately and concisely.
Documented customer feedback and special needs indicated during each call.
Excellent verbal and written communication skills.
Excellent data entry skills
Time management, multi-tasking prioritization and follow-up skills in a rapidly changing environment.
FIS (VERIZON NETWORK FLEET)
On-Boarding Specialist/Small Business Account Executive St. Pete, FL 2015 – 2021
Chargeback Analysts investigate disputed credit and/or debit card transactions and took suitable action to resolve those disputes, including processing refunds and/or debits to cardholders or merchants or writing off transactions.
Served as an Account Executive for business-to-business pipelines sales that included multiple device lines and payment options for Verizon Network fleet.
Performed outbound and inbound calls including Web Ex presentations to customers to build rapport and show value of Verizon Network fleet service.
Communication liaison between the customer and Verizon Retail dealer about the sales process.
On-Boarding Specialist assisting new customers in registration and portal navigation for the first 30 days.
Education
Holmes High School Diploma Graduated 2004
Gateway Community College Study in Business Management 2013-2014
Certificates
BLS (Basic Life Support) Certificate
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