Customer Service Inbound Calls

Location:

Posted:

September 01, 2024

JESSICA ORTEGA

Objective: To obtain a position where I can use my computer and clerical skills.

Key Skills

Bilingual English and Spanish, speak write and read

Ability to work in a fast-paced environment

Data entry skills

Type 40 wpm

Able to build and maintain excellent customer relations and rapport

Outstanding telephone communication skills.

Microsoft Office proficiency

Excellent time management skills, with the ability to multitask and prioritize work

Experience

Connect America Bala Cynwyd, PA

Customer Care Rep, Billing 03/2022 to 04/2024

Highly experienced in call center environment.

Handled over 100 inbound calls per day.

Answered inbound calls to assist with billing questions.

Collected customers premium payments.

Assisted customers with plan inquiries and update information.

Optum United Health Care Horsham, PA

Customer service Rep, Sales. 06/2020 to 02/2022

Provided excellent customer service with the providers.

Handled over 150+ inbound calls per day with the providers and Customers.

Answered inbound calls to assist providers in a Medicare supplement plan.

Assisted providers with claims enquiries.

Processed over 60 claims per day and provided claim status to providers.

Collected premium payments and renewed AARP membership.

Caring People Alliance CCIS Philadelphia, PA

Customer Service Representative 11/2017 to 05/2020

Handled 100 inbound calls per day resolving customer issues

I ensured availability of forms and other documents for internal and external use by utilizing “PELICAN” and “OPUS”

Provided backup support for other administrative, secretarial, and clerical employees.

Scanned client’s information in “THEREFORE” program.

Organize and maintain files for accuracy and availability.

Performed related work as required.

Education

Katharine Gibbs College New York, NY. 06/2001 to 08/2003

Classes in Business Administration in Marketing / Business Management