Customer Service Front Desk

Denise Roman

***-*** - **** ***************@******.***

*** ******* *** *****, **

Customer service representative

Oriented customer service team leader with 10 + years of demonstrated expertise in directing service operations and customer service initiatives to achieve corporate goals in -depth customer service experience in client focused positions with the determination to deliver world -class customer service. Problem -solver with diverse experience in team leadership, including a great record in resolving customer service escalations. Great Interpersonal skills, great knowledge in Microsoft office, fosse, opera, ready stay programing . Professional Experience

MVMT Physical Therapy Patient Coordinator May 2023 - Current

• Greeted Patients upon arrival

• Schedule / Cancel Appointments

• Use Prompt EMR System

• Verify Insurance

• Collect Patient Co payment Cash or Card

• Patient Intake

• Worker Comp Case

Spear Physical Therapy New York, Care Coordinator Dec 2022 - May 2023

• Greeted patients upon Arrival

• Use WEB PT System

• Schedule / Cancel Appointments

• Handle Cash/ Card Transactions

• Verify Health Insurance

• Checked in Patients

• Workers Comp Cases

• Incoming / Outgoing clinic calls

LLK Dental, New York, NY Front desk receptionist April 2022 – Nov 2022

• Greeted patients upon arrival

• in dentrix system

• Checked in patients

• Confirm appointments, cancel appointments

• Handling billing for the entire office.

• Organized files, bills, patient cases, treatment plans etc.

• Made production sheets

Residence Inn by Marriott, Yonkers NY October 2020 – Present Front desk Agent

• Greeted guests and responded to guest inquiries, requests, and issues in a timely, personable, and efficient manner to resolve guest concerns.

• Informed customers about payment methods and verified credit card data.

• Liaised with housekeeping staff to ensure all rooms were clean and ready to accommodate new guest arrivals.

• Provided information about hotel, restaurant, nearby attractions, available rooms, rates, and amenities. • Reviewed items of note to determine what needed to be communicated to staff of subsequent shifts. • Checked in guest

• Handle guest account

Key Achievements\

Awarded 2021 “The Service Award “From Hotel management based on guest surveys Wildlife Conservation society, Bronx NY September 2019- January 2020 Admissions representative

• Handled cash and card transactions

• Sold tickets for entry and events

• Answered guest questions and dealt with guest concerns

• Greeted guest

Red Roof INN, Biloxi MS February 2017 – November 2017 Front Desk supervisor

• Operates the PBX equipment, including, assisting outgoing calls, scheduling and setting wake-up calls and paging guests

• Bank out cashiers at the end of each shift according to proper cash handling procedures • Act empowered and empowered all associates to provide an outstanding service by taking care of our guests

• Assist all departments in servicing the guests during high volume periods

• To carry out or ensure that regular On-the-Job training is taking place to agreed standards • Responsible for the efficient and professional running of the front office, including relationships with other departments

• To ensure that incoming and outgoing telephone calls are handled promptly and courteously Stays sky Lake Bunea Vistas resort village & spa

• Perform all check-in and check-out

• Manage online and phone reservation

• Inform customers about payment methods and verify their credit card data

• Register guests collecting necessary information (like contact details and exact dates of their stay)

• Welcome guests upon their arrival and assign rooms

• Provide information about our hotel, available rooms, rates and amenities • Respond to clients’ complaints in a timely and professional manner

• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs

• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests

• Upsell additional facilities and services, when appropriate

• Maintain updated records of bookings and payments Education and Professional Development

Bachelor’s degree in criminal justice and Homeland security, Florida Technical College, Kissimmee, FL Volunteerism

Simpson correctional facility, Kissimmee FL August 2014 – January 2015 Internship correctional officer / program department

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