General Manager Customer Service

LONNIE CALDWELL

*** * ****** **. ***. ****, New Braunfels Tx., 78130

Cell: 210-***-**** Email: ************@*****.***

Results-oriented, driven person with strong customer service experience. Recognized for controlling expenses, driving revenue, motivating teams, training and development. Focused on overall guest and associate satisfaction

CBE Companies

September 2018 - Current

Fraud Prevention Agent

CBE is a global provider of

contact centers focused on connecting people to solutions. We specialize in fraud prevention to major companies.

Golden Nugget, Landry's, Lake Charles, LA

January 2017 to February 2018

General Manager

customer-oriented hospitality professional, offering exceptional guest service and hands-on skills in Activities Management. Proactive and flexible manager with outstanding, interpersonal collaboration and problem-solving skills. Delivered revenues and profits by developing, marketing, financing, providing appealing restaurant service, managing 87 associates and the responsibility of meeting a $4 million a year budget.

Wyndham Riverwalk, San Antonio, TX

June 2017

Director of Outlets

-Responsible for day to day operations of room service, restaurants, and lounge.

-Executive Committee team member responsible for $4 million sales budget, resulting in a 21% net profit.

-Management of 150 associates and 6 managers.

-Learn2Serve Texas Food Manager Certification and TABC certified.

La Cantera Hill Country Resort, San Antonio, TX 2005 to 2016

508 rooms, AAA Four Diamond Award, Resort

Assistant Director of Food and Beverage

Provided strategic direction and daily operational leadership to a team of 15 managers and supervisors

-Responsible for day to day operation of two restaurants, Henrietta's Coffee Shop, four bars, two clubhouse restaurants, pool restaurant and bar, room service and beverage cart service on both golf courses.

-Responsible for combined outlets and annual revenue of over $8 million

-Responsible for Banquet/Catering operations and annual revenue of $8 million

-Performed as a Director of Food and Beverage on task force assignments:

The Westin Aruba - W Vieques, Puerto Rico - The Westin Riverwalk, San Antonio

Landry's Restaurants, Hotels and Resorts 1997 to 2005

Aquarium Restaurant - Kemah, TX

General Manager

-$10 million in annual revenue, themed restaurant.

Willie G's Seafood and Steakhouse - Kemah, TX

General Manager

-Landry's premier concept restaurant generating $3 million in annual revenue.

Boardwalk Inn Hotel - Kemah, TX

General Manager

-Responsible for total hotel operations and sales of 52 room boutique hotel.

San Luis Resort and Conference Center - Galveston, TX

350 rooms, AAA Three Diamond Award

Director of Food and Beverage

-Responsible for five outlets, room service, kitchen operations, and $12 million in sales

Certified -

Learn2Serve Texas Food Manager Certification and TABC certified.

Community Involvement -

-Victoria Chamber of Commerce

-GVRA, Greater Victoria Restaurant Association

-Restaurant and Catering are Association of Victoria

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