Project Management System Testing

RAVEN A. WEEMS

Phone: 404-***-**** **********@*****.***

EXECUTIVE PROFILE

Dynamic and results-oriented professional with a proven track record in providing technical and operational support across diverse industries. Skilled in conducting thorough analysis of business processes, translating requirements into technical specifications, and collaborating with cross-functional teams to implement innovative solutions. Proficient in SharePoint administration, system testing, and user training to drive successful project outcomes.

CORE COMPETENCIES

Business Process Analysis

Requirements Gathering

Technical Documentation

Stakeholder Collaboration

System Testing and UAT

SharePoint Administration

Data Analysis (Tableau, Power BI)

Project Management

Troubleshooting

Result Execution

Reports/Documentation

Communication Skills

Time Management

Attention to Detail

Conflict Resolution

Salesforce Admin

Customer Success

Interpersonal Skills

Problem Solving

Team Management

Process Improvement

Quality Assurance

Conflict Resolution

Strong Leadership

Analytical Thinking

Data and Business Analytics

Project Management

PROFESSIONAL EXPERIENCE

CACI INTERNATIONAL LLC (CDC)

05/2022-Present

JOB TITLE: Public Health Analyst

•Conduct thorough analysis of existing business processes and systems within CDC’s Immunization Safety Office and Healthcare Associate Infection/Antimicrobial Resistance Program.

•Developed Standard Operating Procedures for Power BI usage and Outlook contact management, enhancing team efficiency.

•Managed SharePoint sites and Outlook mailboxes, providing vital support for the Freedom of Information Act (FOIA) team.

•Support project initiatives for DHQP’s Technical Assistance, Evaluation & Capacity Building, and Health Equity teams.

•Enhanced functionality of external SharePoint site, optimizing user experience and meeting evolving business needs.

•Facilitated system testing, data quality assessments, and user acceptance testing (UAT) to ensure solution alignment with business requirements.

•Provided training and support to end-users, ensuring successful adoption of new systems and processes.

CAPITAL ONE (Apex Systems)

10/2021-05/2022

JOB TITLE: MARKETING ANALYST (Messaging Support Specialist)

ATLANTA, GA

•Utilized Capital One’s framework to build, test, and release digital messages, ensuring accurate messaging logic within banking applications.

•Conducted data analysis using Tableau, Splunk, and other sources to support project objectives.

•Collaborated closely with team members to communicate project status and deliverables.

•Managed personal Kanban board to prioritize and track project tasks effectively.

STARBUCKS (Apex Systems)

06/2020-09/2021

JOB TITLE: BUSINESS SYSTEMS ANALYST

ATLANTA, GA

•Supported contract administration processes by onboarding new suppliers and facilities contracts in Ariba.

•Streamlined reporting processes and reviewed internal webpages for improved content administration.

•Leveraged Web browsers, Xcode, and Android Studio to test messaging across various channels.

SOUTHERN COMPANY (3CI)

12/2019-06/2020

JOB TITLE: UNITE PROGRAM ADMINISTRATOR

ATLANTA, GA

•Provided administrative support to a consortium of 22 IT departments across the U.S.

•Support SharePoint 2010, 2016, and 365 sites

Building sites, pages, lists, and libraries

User management and security

Master page management

•Owned the UNITE survey process using Survey Monkey and Google Forms

•Provided support to Best Practices teams.

•Organized and coordinated offsite, face to face, and virtual meetings.

•Prepared and tracked and submitted expense reports.

•Compiled and distributed meeting minutes.

•Compiled information for reports, documents and proposals.

•Collated and assembled materials, arranged meetings/presentations.

WOODRUFF ARTS CENTER (OPTOMI)

12/2018-12/2019

JOB TITLE:

SHAREPOINT ADMINISTRATOR

ATLANTA, GA

•Managed all aspects of software updates and patched implementation in both network environments.

•Provisioned and configured SharePoint Sites in both Classified and Non-Classified SharePoint environments.

•Collaborated with multiple departments and application leads to successfully integrate SharePoint applications with non-SharePoint applications and improve business processes.

•Researched and gathered materials as well as interfaced with customer and other vendors to determine end user needs for documentation.

•Trained personnel by conducting traditional sessions such as, classroom training, workshops, seminars, demonstrations, brown-bags, and one-on-one training.

•Conducted Train the Trainer sessions for customer support personnel on formal and informal system and software application usage.

•Monitored issues and provided support by routinely testing the functionality, usability, and accessibility of online database features and various applications.

•Performed troubleshooting and handles escalated issues; ensures minimal disruption and efficient operational support.

•Provided support to project developers for troubleshooting and debugging customizations.

STRAYER UNIVERSITY

BACHELOR OF ARTS IN BUSINESS ADMINISTRATION AND

HUMAN RESOURCE MANAGEMENT Completed 60 credit hours

BROWN MACKIE COLLEGE

ASSOCIATE IN ARTS IN EARLY CHILDHOOD EDUCATION 05/2011

UDEMY ONLINE

PROJECT MANAGEMENT COURSE 09/2019

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