Guest Experience Customer Service

Abigail Rogers

**** *. **** **. 559-***-**** ************@*****.***

Profile

Friendly and engaging team player and leader able to inspire staff to perform their best. Detail oriented and experienced Customer Advocate, passionate about serving the needs of clients and staff. A multi-tasker who excels at staff training and recruiting with a record of accomplishment of inspiring great customer service and customer satisfaction. A master in the art of upselling.

Experience

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·Lululemon/ Guest Experience Lead

·Oct. 2023-present; 712 W Shaw Ave Space 43A, Fresno, CA 93704

·As a Guest Experience Lead, taking care of our guests, and ensuring they have the absolute best experience possible in the stores, is our number one priority. The Guest Experience Lead specifically focuses on leading and empowering team members as a floor manager to deliver an excellent guest experience. As well as hosting interviews alongside managers and being a continuous resource to the team.

·Lululemon/ Educator

·Oct. 2021; 712 W Shaw Ave Space 43A, Fresno, CA 93704

·As an educator, I take the time to become knowledgeable and prioritize connection and technical product information. I use my knowledge to give each guest the best experience in store and have the best experience with each product with complete satisfaction.

·Chick-fil-a / Team Member

·Nov. 2020 - August 2021; 8040 N Blackstone Ave, Fresno, Ca 93722

·As a Team Member, I focus on guest experience by preparing or taking orders, focusing on accuracy and speed, while still extending second mile service and making sure the guest has a pleasant time. Also, part of the closing crew usually stays until 1am cleaning and setting up the restaurant for the next day.

·Maurices / Stylist/ Retail Associate

·June 2020 - Sept 2020; 6599 N Riverside Dr, Fresno, CA 93722

·Help customers find outfits for any occasion that suits their personality and helps them feel confident and beautiful.

·Central High Aquatics / Lifeguard

·March 2019 - August 2019, 3535 N Cornelia Ave, Fresno, Ca 93722

·Lifeguard and Custodial Duties. CPR and First Aid certified

Education

Central High School / High School Diploma

August 2016 - June 2020

Fresno City College / Associates

Currently attending to pursue a degree in Business and Marketing

Skills & Abilities

·Excellent interpersonal and communication skills

·Poised under pressure

·Fun and energetic

·Time Management

·Organization

·Leadership skills

·Adaptability

·Multitasking

·Positivity

·Customer Service

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