Front Desk Service Representative
Resume:
Lovely Nelson
West Bloomfield Township, MI *****
**************@*****.***
Authorized to work in the US for any employer
Work Experience
CSR - Customer Service Representative
Henry Ford Health-West Bloomfield Township, MI
May 2024 to Present
Responsible for incoming/outgoing calls. Scheduling patients for CT Scans, Ultrasounds, Bone Density, and Mammograms. Verification of correct and updated insurance information, telephone numbers and address. Placing all information/Demographics using the EPIC system. Front Desk Receptionist
Marvin and Betty Danto Health Care Center-West Bloomfield Township, MI March 2024 to May 2024
Answered incoming calls, transfer to requested department. Greeting visitors and family members Directed EMS to proper location with patient that's arriving to facility. Security Receptionist
Securitas Security Services USA, Inc-Dearborn, MI
November 2005 to December 2023
Duties include working on Avaya phone system/switchboard. Answering incoming calls, transferring calls to proper party requested. Accepting incoming packages from vendors, greet and direct visitors to proper location, monitor cctv and simplex alarm panel. Log all entries of daily work performed in activity log book, perform daily rounds observing any unusual activity. Education
High school diploma
Osborn High School - Detroit, MI
August 1983 to June 1987
Osborn High School
Skills
• Front Office
• Reception
• Front Desk
• CCTV
• Clerical Experience
• Security
• Typing
• Surveillance
• Phone Etiquette
• Office experience
• Microsoft Office
• Time management
• HIPAA
• Epic
• Insurance verification
Certifications and Licenses
First Aid Certification
February 2024 to February 2026
Heartsaver First Aid CPR AED
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