Medical Receptionist Front Desk
Resume:
Lanise Patterson
Medical receptionist
Shelby Charter Township, MI 48315
*******************@*****.***
Lanise Patterson
Summary:
Front desk medical receptionist 4+ in Medicaid and Medicare health insurance experience years of background in billing and patient coordinator seeking to obtain a position in healthcare. where my 8 year experience can be further developed and utilized. Prefer a remote position but not required. Education:
Some college in Medical Billing & Coding
Dorsey Business Schools-Madison Heights - Madison Heights, MI March 2017 to March 2018
Cerification in Healthcare Administration
Ross Medical Education Center - Warren, MI
September 2014 to November 2015
Skills:
• Medical office experience (3 years)
• EMR systems (1 year)
• Computer skills (5 years)
• Medical records (2 years)
• Medical terminology (3 years)
• Microsoft Office (3 years)
• Medical receptionist (3 years)
• ICD-10 (2 years)
• Robust event
• Front Desk (3 years)
• Medical Billing (2 years)
• Office Administration (1 year)
• MS Excel
• MS Word
• HCPCS
• Insurance Verification
• Medical Scheduling
• Patient Care
• Critical Care Experience
• Medical Coding
• Logistics Coordinator
• schedule management experience
• Epic
• MS Outlook.
• Experience Administering Injections
• Clerical Experience
Certifications and Licenses:
Certified Medical Administrative Assistant (CMAA)
November 2017 to Present
CPR Certification
BLS Certification
Certified Coding Specialist
Professional Experience:
CNS HEALTHCARE Eastpoint, MI
April 2023 to June 2024
Front desk representative
Work front desk knowledge with Epic EMR software, schedule appointments, Medicaid and Medicare experience, schedule transportation, collect co-pays, EMR Thor and Focus, confirm appointment's, print, fax documents, set patients for telehealth appointments, multiple phone line handling verify health insurance.
Pioneer Medical Associates PC Clinton Township, MI October 2022 to February 2023 Front Desk Medical Receptionist
• Work front desk, answering multiple lines handling check patients in and outs, verify appointments, Medicaid Medicare experience
• Collect co-pays, verify health insurance, Microsoft suit, E Thomas, Epic, Microsoft word, Excel and PowerPoint,
• prepare patient charts, scanned and fax documents.
• Patient Care Coordinator
• Pulmonary and Critical Care Associates
Pulmonary and Critical Care Associates MI September 2020 to October 2022 Patient Care Coordinator/Logistics coordinator
• Resolved any patient concerns and inquiries, daily front office operations including working with Epic EMR, Microsoft suits.
• Provided office support and completed duties such as maintaining the calendar, scheduling appointments, making travel plans, organizing meetings, and planning for conferences.
• experience. Maintained and responsible for the front office work, work closely with all doctors, register incoming patients, answer phones, responded to emails, verify insurance coverages collect payments, schedule patient appointments and update confidential medical records.
• Identify shipping methods and routes for products to be shipped.
• Developing and implementing policies, safety procedures, and risk management plans.
• Preparing and presenting reports to the logistics department and higher management.
•
Oakland County Health Department August 2020 to November 2021 Healthcare Screener
• Screen customers for COVID-19, checking temperature and asking covid screening questions
•
Detroit receiving hospital /Entech Medical Staffing Troy, MI April 2017 to March 2020 Medical Receptionist/Customer Service
• Fax, make and schedule appointments, collect co-pays, file, computer data, Epic, E-Thomas EMR, verify insurance, plus Medicaid and Medicare, answers
• phones, greet patients, EMR software, micro soft word, type 45-65 wpm, Excel, PowerPoint, Word,
• Outlook, review, process and submit claims for determination
• Certified Medical Assistant
• Henry Ford Health Clinic
Clinton Township, MI February 2014 to March 2017
• Check vitals, check weight, write down medical history, and reason for office visit, greet patents and
• assistance doctor in procedures example pap smears Authorized to work in the US for any employer
Assessments
Protecting patient privacy — Proficient
February 2023
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Medical terminology — Proficient
November 2022
Understanding and using medical terminology
Full results: Proficient
Administrative assistant/receptionist — Completed
February 2023
Using basic scheduling and organizational skills in an office setting Full results: Completed
Medical receptionist skills — Completed
August 2022
Managing physician schedules and maintaining accurate patient records Full results: Completed
Customer service — Proficient
October 2022
Identifying and resolving common customer issues
Full results: Proficient
Scheduling — Completed
October 2022
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Completed
Attention to detail — Completed
February 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Completed
Customer focus & orientation — Proficient
November 2022
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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